Join us for this exclusive webinar as we unveil the latest UserTesting benchmark study, where four of the UK’s top retailers were put to the test. Real customers were tasked with completing three key digital shopping experiences, revealing a critical opportunity to remove friction in buyer journeys in an increasingly competitive market.

This webinar will dive into:

🚀 Who stood out–and where retailers are falling short
🚧 The friction points disrupting digital shopping journeys—and how they impact conversion rates
✅ Actionable strategies to optimise your digital experience, reduce drop-offs, and drive measurable revenue impact

Winning in digital retail isn’t just about having the right products—it’s about delivering a frictionless, personalised experience that converts shoppers into loyal customers.

Join Tom Charteris, Principal Solutions Consultant, EMEA at UserTesting, this March to uncover what’s holding retailers back—and how to build long-term customer loyalty by ditching hidden obstacles.

Access the 2025 UK Retail Benchmark here.