People using an AI bot or agent don’t judge it just on accuracy. They also judge the relationship it creates: Do they trust it, does it understand them, and do they like its personality? Traditional AI evals don’t measure those human feelings.

In this session we’ll explore new human-centered evaluation methods that can fill the gap in how we measure AI experiences. We’ll look at the signals that reveal how people actually experience and relate to AI, and how those insights help teams make better decisions about what to improve next.

You’ll leave with a practical framework for measuring the human-AI relationship, identifying improvements, and communicating that information in a compelling way to executives and stakeholders.