AI is becoming table stakes. What sets teams apart is how they apply it to real customer feedback and how deeply those insights are used across the organization.

In this live webinar, we’ll walk through UserTesting’s January product release and show how new AI-powered summaries and the Results API help teams reduce time spent reviewing raw data, improve the quality of feedback, and extend customer insights beyond the UserTesting platform.

You’ll see how teams can instantly summarize insights across studies and videos, centralize research from multiple sources, and connect customer feedback to product, design, CX, and analytics workflows.

What you’ll learn

• How AI summaries help teams understand customer feedback faster across videos, studies, and reports

• How the Results API enables customer insights to flow into dashboards, tools, and analytics workflows

• How improvements to unmoderated studies support higher-quality feedback

• How to centralize customer understanding by bringing non-UserTesting research into Insights Hub

Who should attend

• Product and Design teams embedding customer feedback into day-to-day workflows

• Research and Research Ops teams scaling insights across the organization

• CX and VoC leaders connecting qualitative insight with metrics like NPS and CSAT

• Analytics and data teams looking to integrate customer perspective into decision-making