Today’s customer journeys are more complex than ever, spanning mobile apps, physical locations, and everything in between. But traditional testing methods often fall short—missing the context, speed, and scale needed to truly understand what users experience in real-world conditions.

In this 30-minute product tour, you’ll see how leading brands use the UserTesting platform to capture fast, actionable feedback on mobile and physical experiences. Whether you're testing an app flow in a rideshare, a QR code in a restaurant, or an in-store pickup process, we’ll show you how to do it efficiently and at scale.

You’ll learn how to:

• Run mobile tests that reflect real-life usage and distractions
• Evaluate in-person experiences like ATM use or checkout flows
• Gather human insight quickly, without costly lab setups or long timelines