AI has changed the pace of design and product work forever. Things that used to take weeks now take hours. But speed without confidence isn't progress — and for teams operating in regulated, high-stakes industries, the cost of a confident-but-wrong decision is real.

In this live session, featuring Claire Egloff, UX Research Lead at AJ Bell, Rose Clarkson, Head of Design Ops at Lloyds Bank and Jason Giles, VP of Customer Intelligence at UserTesting, you'll leave with practical approaches for:

• Making customer validation a continuous habit, not a final checkpoint
• Using AI to accelerate synthesis without letting it replace human judgement
• Turning insight into action — at the right level, for the right audience

Save Your Seat

Whether you're on a lean team with no dedicated researcher or leading a scaled research operation, this session will give you a clearer picture of what confident decision-making at AI speed actually looks like in practice.