Upcoming Webinar
Why Your Self-Service Isn’t Working — And How to Fix It
Uncover the hidden reasons customers abandon self-service tools — and learn how to turn frustration into satisfaction.
High contact centre volumes. Frustrated customers. Underused chatbots and IVRs. Despite heavy investment, too many organisations struggle to make self-service work. The problem isn’t technology — it’s understanding what customers really need.
Join us on Thursday, 13 November at 10am for an insight-packed webinar featuring exclusive research from ContactBabel, practical strategies from UserTesting, and real-world lessons from Deutsche Bank. You’ll discover how to:
- Eliminate friction points that derail self-service journeys
- Design flows that match the way people think and behave
- Improve containment while boosting satisfaction and trust
Hear directly from industry experts and customer-side leaders who are reshaping digital experiences and driving measurable results.
Reserve your spot now and learn how to make self-service truly work for your customers.
Upcoming Webinar
Why Your Self-Service Isn’t Working — And How to Fix It
Register
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Speakers
Niels Siebenborn
Deutsche Bank
Lead User Research & ResearchOps
Steve Morrell
ContactBabel
Managing Director
Tom Charteris
UserTesting
Principal Solutions Consultant, EMEA
