UserTesting Resource Page for Amazon
Whether you're a current user of UserTesting or want to find out more, this page will help you get started. Contact your account team and learn about the UserTesting community at Amazon.
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Getting started, at your pace
Check out UserTesting University for certifications, courses, and guided learning paths.
Find step-by-step how-to's for all key UserTesting features and workflows.
Need support?
Looking for expert guidance on testing best practices? You can schedule an unlimited number of 30-minute Power Sessions with our team of researchers. Book a Power Session to discuss:
- Test plan reviews and feedback
- Research execution and design methods
- Analysis techniques and data reporting
Looking to resolve platform issues, troubleshoot problems, or get help with study recruitment? Our team is here to support you.
Priority Email, Live Chat, and Phone support is available 24 hours a day during the work week (excluding major holidays).
- Get help troubleshooting studies and platform issues
- Receive guidance if your study is not filling as expected
- Flag large or high-priority studies so we can help monitor fill rates
(Note: For custom recruiting, please contact the UserTesting Agency team.)
UserTesting agency
Work with industry-leading experts to accelerate your research
Specialized recruitment and global panel management for specific audience needs.
- Panel management
- Localization and translation
- Global custom recruiting
Specialties:
- Security and PII
- Testing with minors
- Onsite recruitment
End-to-end research or flexible support for any part of your workflow.
- Usability testing
- AI-powered insights
- Real-world experiences
- Benchmarking
- Interviews and moderated studies
- Surveys, tree testing, and card sorts
- Attitudes and usage
- Focus groups
- Journey mapping
- Diary studies
- And more!
Dedicated experts embedded in your team for long-term research support.
On-demand access to a team who can help with research execution. That team includes:
- Lead researcher
- Behind-the-scenes support (researchers + managerial oversight)
Support includes:
- Full projects or partial work (analysis, synthesis, reporting)
Engagement options:
- 3-month retainer
- 6-month retainer
- 12-month retainer
- Bucket of hours