Join us at this year's UserTesting customer conference!

What's The Human Insight Summit (THiS) 2022?

The Human Insight Summit (THiS) is UserTesting’s annual, in-person customer conference dedicated to helping companies make sense of the changing world around them by showing and sharing, first-hand, the possibilities of using human insight across the business.

What can I expect from attending THiS?

All attendees will experience two full days of main conference content from October 18-19, 2022 including all content, networking, entertainment and activities, access to sponsors, and more!

Additionally, attendees can enhance their THiS experience by attending a University Live Workshop on Monday, October 17, 2022 for an additional fee. Workshops are hands-on and led by UserTesting experts.

Who should attend THiS?

Anyone who wants to network with and learn from the best minds in research, design, product, and marketing—from Fortune 500 companies to small and medium-sized businesses across the globe. Past attendee job functions include UX Design, UX Research, Product Management, Engineering, Marketing, and Customer Experience.

Do I need to be a UserTesting customer to attend THiS?

No. You don't need to be a current UserTesting customer to attend THiS. The agenda is carefully crafted to include something for everyone. Presentations, workshops, and panel discussions will center on innovation, continuous learning, and digital experiences. Sessions will be led by subject matter experts at UserTesting and by leaders and practitioners at some of the most innovative companies in the world.

When and where is THiS 2022?

THiS 2022 takes place Monday, October 17th - Wednesday, October 19th, 2022 and is being held in New Orleans, LA at the Hyatt Regency, 601 Loyola Avenue, New Orleans, LA 70113.

What are UserTesting University Live Workshops?

University Live Workshops are immersive, half-day interactive learning experiences held the day before THiS 2022 on October 17th where participants learn directly from UserTesting product experts on how to get the most out of the platform. Several different workshops are available in 2022 that will teach attendees things like which research they should plan, how to gather insights, and why qualitative feedback can be so powerful for product design and development efforts.

Workshops are available for an additional fee of $149/per person per workshop. Since workshops are held simultaneously, attendees can only sign up for one workshop. If you are interested in attending more than one workshop, we highly recommend bringing your team to divide and conquer.

How do I register for THiS?

Registration is required to attend THiS. You can register online or reach out to your UserTesting account or renewal representative.

How much does it cost to attend THiS 2022?

• Full Conference 
  • Through June 1, 2022 — Early-Bird Rate of $299/person
  • June 1 - October 10, 2022 — Full Conference of $399/person
• University Live Workshop Add-on
  • $149/workshop per person
    **Please note: all workshops run simultaneously. Attendees can only sign up for one workshop.
• Group Discount (3+ tickets)
  • Buy 2, get 1 free! Plus, receive a 33% discount per additional ticket purchased.
    • With the group discount, each full conference ticket comes to $266.00 ($133 savings).
    • With the group discount, each full conference + workshop ticket comes to $415.00 ($133 savings).

What’s included in the registration fee?

All content, networking, food, and entertainment activities from the evening of Monday, October 17th through Wednesday, October 19th are included in your event registration. The registration fee does not include hotel accommodations nor transportation.

When does registration close?

Registration for THiS 2022 will close on October 10, 2022 (earlier if the event sells out).  We recommend registering as soon as possible as the event has historically sold out!

Do you offer a group discount?

Yes! We highly recommend bringing your team to THiS. Attend sessions as a team or divide and conquer to make the most of your experience and take advantage of all there is to offer at THiS. We’re making it easy and cost-efficient for groups to attend – buy 2 tickets and get 1 free!  Plus, receive the same price per additional ticket purchased. To take advantage of this offer:

• Simply select the “Group Discount” ticket option and enter 3 or more tickets to your order.

• Or, ask your account or renewal representative to add THiS tickets to your renewal contract.

Please note, all tickets must be purchased at the same time to be eligible for the discounted rate.

I purchased a ticket(s) directly through my UserTesting account or renewal representative. Do I still need to register?

Yes. Once the sales order form featuring your THiS tickets is processed, you will receive an email with your unique promo code to complete your registration for the event. If you do not receive this email, please contact events@usertesting.com.

Will I receive a registration confirmation email after registering?

Yes, you will receive a confirmation email after registering. Please check your email inbox and spam folder.

I didn’t receive a confirmation email.

Please check your spam folder. If you still don't see or receive the email, please contact events@usertesting.com.

I want to add on a workshop. How do I do this?

Workshops are an add-on experience to the full conference ticket. Workshops are available for an additional fee of $149/per person per workshop. Please contact events@usertesting.com to process this request. Note: the request is subject to workshop availability.

What are the Terms and Conditions for attending THiS 2022?

Our Terms and Conditions can be found here. All THiS registrants are required to agree to these terms to participate in the event.

Can I get a refund on my event registration? Can I transfer it to someone else?

Once an individual completes registration, they cannot cancel or receive a refund for The Human Insight Summit (THiS) 2022 event. However, they may transfer their registration in one of two ways:

• Transfer it to another colleague within their organization; or 
• Apply their ticket registration toward registration for next year's The Human Insight Summit 2023 conference.

To transfer registration, send an email to events@usertesting.com by 11:59pm (EST), October 10, 2022. Please note, sharing event badges is not permitted at any time — badges are issued to, can be picked up by, and can be used by only the person named in the registration.

What happens to my registration fee if UserTesting has to cancel the event?

If UserTesting must cancel The Human Insight Summit 2022 conference, all tickets that have been sold will be transferred to the following year's The Human Insight Summit 2023 conference.

Workshop 1: Inclusive research

Help understand audiences that represent the broad range of human experience on a global level. In this workshop, you’ll learn how to leverage the UserTesting platform to build empathy with people who are living with disabilities, caregivers, and multicultural audiences.

Who should attend: All levels

Workshop 2: Advanced UserTesting platform features and how to use them

In this workshop, you’ll get pro tips on UserTesting’s most advanced features and complex testing. You’ll learn all about how to utilize popular features like conducting a diary study, card sorting, tree testing, unboxing, and more.

Who should attend: Intermediate, Advanced

Workshop 3: Planning ahead: strategic and long-term research

This workshop is a deep dive into how to conceptualize research and structure long-term plans using roadmaps for areas like competitive market analysis, and brand analysis. This is great for planning out your research roadmap when you don’t necessarily have a tangible product or campaign to test.  

Who should attend: Intermediate, Advanced

Workshop 4:  The art and science of storytelling: how to craft a compelling narrative

In this workshop, you'll learn how to utilize the science of research combined with the art of storytelling to bring the insights you uncover to life—and maximize impact with key stakeholders.

Who should attend: All levels

Is there a mobile app?

A mobile app will be available for download closer to the event start date. You’ll receive an email with instructions on how to download and access the mobile app on Android and Apple devices. The app will feature the full event agenda, an interactive agenda builder to personalize your THiS journey, a venue map, networking opportunities, details about evening events, and more.

What’s the dress code for the conference?

Business-casual is appropriate for all functions at THiS 2022.

Which meals will be provided?

A ticket to THiS includes all meals starting the evening of Monday, October 17th until the closing reception on Wednesday, October 19th. This includes the welcome reception on Monday, October 17th, and breakfast, lunch, snack breaks, and receptions on Tuesday, October 18th, and Wednesday, October 19th. If you purchased a University Live Workshop, your workshop ticket includes a grab-n-go lunch box on Monday, October 17th.

I have special dietary restrictions — how can I notify you?

During registration, you'll be prompted to list any dietary restrictions. If you have additional needs or onsite assistance requests, please email events@usertesting.com.

Will there be a dedicated mother’s room available during the event? 

Yes. We'll have a dedicated Mother’s Room available. Please refer to the venue map within the mobile app for its location.

Is the conference venue wheelchair accessible?

Yes. The venue is wheelchair accessible. If you need assistance at the event, please email events@usertesting.com in advance of the event and we will do our best to accommodate. 

Are speaking opportunities available at THiS?

Are you interested in speaking at THiS? Please complete the Call for Speakers form to be considered for a speaking opportunity. Call for Speakers closes June 1st. If your submission is selected, a member of the THiS content team will contact you to discuss next steps. Speaking opportunities are open only to brands. If you are a vendor or agency, please email events@usertesting.com to inquire about sponsorship opportunities.

Are sponsorship opportunities available at THiS?

THiS is the perfect place to showcase your brand and thought leadership and engage with the best minds in research, design, product, and marketing. For more information about sponsorship opportunities, please email events@usertesting.com.

Do I need my ID to check in at registration?

Yes, you will need a photo ID to check in at registration and receive your conference badge.

Is proof of vaccination required to check in at registration?

Yes, for event check-in, you will need to provide proof of vaccination to check in at registration and receive your conference badge. 

When and where can I check in at the event?

Onsite check-in is available on level 2 of the Hyatt Regency outside of the Empire Ballroom during the below hours:

• Monday, October 17 — 8:00am-6:00pm 
• Tuesday, October 18 — 7:30am-6:00pm 
• Wednesday, October 19 — 8:00am-3:30pm

Will you provide conference badges?

Yes. To ensure the privacy and safety of our attendees, we will provide each attendee with a conference badge that grants them access to THiS conference-level floors and evening activities.

Is there a discounted room rate for THiS attendees?

We have a limited number of rooms reserved at the Hyatt Regency for THiS attendees. To make your reservation, simply reserve online here. We highly recommend reserving your room as soon as you register. The room block will close 11:59pm (EST), September 20th, 2022, or once sold out, whichever comes first.

Does the hotel have rooms available for the nights before and/or after the conference dates?

You can receive the special room rate we’ve negotiated for THiS attendees for any night between Saturday, October 15 - and Thursday, October 20, 2022. The discounted rate is subject to availability.

How do I change or cancel my hotel reservation?

You'll receive a hotel confirmation link via email once you complete your hotel booking. Please make all changes through the hotel confirmation link provided or by calling the hotel directly at 1-800-233-1234.

What happens if I don't check in on my scheduled arrival date?

Your reservation will go into a ‘No Show’ status, and the hotel will release your reservation. You'll be charged a cancellation fee equivalent to one night’s room fee and tax.

Which airport should I fly into?

The Louis Armstrong New Orleans International Airport is about 20 minutes away from the Hyatt Regency New Orleans (event venue).

Will sessions be available to watch after the event?

All presentations will be available for registered attendees to watch on-demand after the event beginning November 14, 2022. NOTE: you must be registered for THiS 2022 to access on-demand content.

Will the pre-conference University Live Workshops be available to view on-demand after the event?

Unfortunately, no. Pre-conference workshops are immersive, interactive learning experiences for attendees to engage with product experts and other attendees and learn how to get the most out of our platform. 

UserTesting is dedicated to ensuring an exceptional conference experience while keeping our customers, partners, and employees safe and abiding by city and state laws re: COVID-19. With that being said, we'll follow all local and state mandates regarding COVID-19. We'll also work closely with our event venues to ensure advanced health and safety procedures. We'll provide any additional information or requirements to attendees prior to the event.

What are THiS COVID-19 entry requirements?

Please be aware that the regulations, laws, and local rules are continually changing in response to the pandemic, so the below Guidelines and Requirements are subject to change. 

Please note the below requirements for attending The Human Insight Summit 2022  in New Orleans:

1. As part of our COVID-19 risk reduction program, all persons attending The Human Insight Summit 2022 in-person must be fully vaccinated.
   1. Generally, a person is "fully vaccinated" two weeks after receiving all recommended doses in the primary series of their COVID-19 vaccinations.
   2. Note that some locations may require a person to be "up to date with their COVID-19 vaccination".  A person is up to date with their COVID-19 vaccination if they have received all recommended doses in the primary series and one booster when eligible.
   3. If the location where the event is being held requires a person to be up to date with their COVID-19 vaccination, UserTesting will require the same.
2. To attend The Human Insight Summit 2022 in-person, attendees must have had no known exposure to someone who has tested positive for COVID-19 within the ten (10) days prior to the start of The Human Insight Summit 2022 and must not have any symptoms of COVID-19.
3. By attending each day’s events, you are certifying that you have not developed any symptoms of COVID-19. If you develop symptoms during the event, please stop attending the day’s events and reach out to events@usertesting.com. Please contact your doctor for additional guidance. 

For event check-in, attendees must provide a photo ID, along with proof of vaccination.

Please know we cannot guarantee all attendees participating in-person will be fully vaccinated or virus-free even if they confirm that they are. As such, please consider these possibilities as you make the choice to attend The Human Insight Summit 2022 in person.