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What is customer empathy? 9 industry experts weigh in
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IDEO's human centered design process: How to make things people love
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UserTesting success story: how Kiva uses human insights to help alleviate poverty around the world
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6 business benefits of scaling customer research
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Facial recognition is here: how will consumers respond?
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Customer experience metrics: a brief guide on how to measure CX
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E-learning platform Udemy learns more about needs of mobile users
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5 tips to fulfill the product leader’s new hunger for customer research
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Mary Meeker’s Internet Trends 2018 and the growing consumer-grade bar for enterprise software
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