Capitalize on digital opportunities from transformation to optimization
Shine the spotlight on customers during a digital transformation and beyond.
66% of the top digital leaders prioritize using insights for decision-making
According to Forrester, organizations that have successful digital transformations and continued optimizations demonstrate a strong focus on how their overall experience meets the needs of their customers and employees.
With this free resource, see how other organizations drive successful digital products, services, and experiences by doing things like:
- Prioritize multichannel experiences
- Enable teams to validate their decisions, even with hard-to-find audiences
- Challenge the assumption that they know their customers perfectly
- Double down on the agile method in strategy and process
- Turn engagement into loyalty
Plus, access use cases from organizations like Burberry, Notre Dame's IDEA Center, Post Office Ltd, CarMax, and Purina.