Old Mutual + USERTESTING
Reduce fraud. Avoid costly rework.Unload contact center.
High-quality insights delivered in hours to boost onboarding and conversion, and increase customer satisfaction.
Say goodbye to slow, manual investigation, late stage testing, and preventable issues.
Meet users’ expectations. Ensure Old Mutual is their #1 choice.
Connect UX improvements to ROI with scalable, real-time feedback and understand the “why” not just the “what”.
- Live pain points visibility, including live apps
- AI-driven summaries & recommendations
- Research repository: central & searchable
- Direct connection between results & KPIs
- State-of-the-art team training and templates
- Self-serve: role-based controls & approvals
Test prototypes as well as live websites and apps on the largest network of participants globally, with 85% of test results available in a few hours. UserTesting’s AI-enriched platform saves 60-90% of efforts analyzing and uncovering actionable insights, so you and your team can spend time where it matters most to generate impactful results.
Launch with confidence. Improve onboarding & satisfaction. Boost conversions.
Leverage insights and level-up UX.Scale. Speed. Automation. All-in-one.
Reduce fraudIdentify UX frictions early. Validate prototypes fast. Minimize associated costs.
Avoid costly reworkConfirm assumptions early on. Develop with confidence. Deliver fit-to-market products.
Unload contact centerProvide smooth and clear UX. Improve onboarding. Reduce cost-to-serve.
Be your customer's first choice when it comes to sustaining, growing and protecting their prosperity.
EE BT Group
EE used UserTesting to improve their Aimee AI chatbot and reduce contact center load:
- +75% chatbot containment
- -2.4% calls to contact center
- +50% traffic to broadband pages
Banco Sabadell
Banco Sabadell increases its digital project delivery speed after implementing a mandatory Quality Experience Score threshold.
- +50% speed of bringing projects to market
- 500 tests run over the past year
- 85 QXscore maintained for all new digital experiences
Credit Sesame
Credit Sesame unlocks growth and alignment with Human Insight
- +18% new users
- +32% completed registration
- +18% email open rate
