Leverage AI to Transform Customer Experience

Your CX Strategy with AI-Powered Insights

UserTesting has enabled us to harness AI-driven insights that guide our strategy and unlock new ways to connect with customers.

Frank Rosile UX Designer, CoverMyMeds

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4.5/5

Based on 703+ reviews

Trusted by over 3,000 businesses, including 75 of the Fortune 100 companies

See UserTesting in Action

Watch how leading organizations leverage AI to revolutionize customer experience.
In under 2 minutes, you’ll discover how UserTesting empowers teams to:

Leverage AI to capture actionable insights in real-time.
Understand the “why” behind customer reactions with video-based feedback.
Drive innovation with AI-driven analysis and shareable insights.

Why UserTesting for AI-Driven Insights in CX and UX

Automate Insight Discovery with AI-Powered Analytics
UserTesting’s AI capabilities help you uncover patterns, sentiments, and feedback themes faster than ever:
AI-Driven Sentiment Analysis: Instantly understand customer attitudes and experiences across multiple channels.
Automated Theme Extraction: AI surfaces key themes and trends in open-ended feedback, ensuring no insight is overlooked.
Real-Time Customer Feedback to Support Innovation
Capture customer perspectives and reactions as they happen, allowing you to:
Test new ideas and prototypes in real-time to validate direction.
Leverage customer insights to shape product decisions and differentiate your CX.
Understand how AI influences customer expectations and drives innovation across channels.
Video-Based Feedback to Capture Authentic Customer Reactions
Visualize the impact of emerging technology on your customer experience with detailed, video-based feedback:
Share real customer interactions with AI-driven features to guide UX design and product development.
Present customer insights visually to align stakeholders on key decisions and strategy adjustments.

Real Results: Campaign Optimization with UserTesting

CoverMyMeds

2 weeks faster recruiting of targeted participants

By using AI-powered insights to understand patient needs, CoverMyMeds developed patient-centered solutions and improved UX with faster recruiting and reduced costs.

American Airlines

15% improvement in customer satisfaction metrics

Through AI-driven analysis of customer feedback, American Airlines was able to refine its digital experiences from booking to in-flight services, enhancing the customer journey and raising satisfaction.

Costa Coffee

1,500% increase in Click & Collect sales
Costa Coffee used UserTesting to capture real-time insights on its app’s new pre-order function, optimizing it based on customer feedback and achieving a 9% boost in conversion rates.

Why Mid Market and Enterprise Leaders Choose UserTesting's AI-Driven Platform

AI-Powered Tools for Faster, Actionable Insights
Automate feedback analysis and surface key trends with UserTesting’s suite of AI-powered features, empowering your team to make strategic decisions with agility.
A Platform Built for Scale and Innovation
UserTesting’s solutions are designed to keep pace with enterprise needs, providing consistent, rapid insights that allow your team to stay ahead in an ever-changing market.
Proven ROI and Enterprise Support
With a 665% ROI as reported by Forrester, UserTesting equips teams with the tools to unlock the full potential of customer insights, backed by dedicated enterprise support.

Innovate Your Customer Experience with AI-Powered Insights

Harness the power of AI to understand and exceed customer expectations. Transform your CX with UserTesting today.

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