The Customer Feedback Software

Understand your customers. Make better decisions.

See your customers’ actions, hear their thoughts, and understand “the why” behind everything — so you can build better experiences.

Every decision we make is backed by customer-centric research. Human insights allow us to build more beautiful, engaging, and usable designs.

Jacob White Senior Experience Architect, Adobe Consulting

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4.5/5

Based on 719+ reviews

The world’s most innovative brands choose UserTesting

3,400+ customers, including 75 of the Fortune 100 companies

Transform the way products and experiences are built

Learn from customers early in the process. Build and iterate with confidence.

Target diverse audiences

Quickly find and reach your target audiences with our purpose-built or partner networks.

See experiences firsthand

Validate findings with confidence

Measure and benchmark performance

Share findings and amplify insights

Customer needs and behaviors are changing, always.

Quickly connect with target audiences from across the globe to capture rich feedback and diverse perspectives.

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End-to-end solution for Experience Research

Solutions for

✔ UX design teams ✔ Digital product teams ✔ UX research teams ✔ Marketing teams ✔ Executives and CX leaders

Audience Solutions
Global purpose-built networks for fast, high-quality feedback
Scheduling, notifications, payments
Invite your own participants
Live intercept testing
Custom audience recruiting
Fast Feedback and Insights
Quickly capture feedback on experience
Easy-to-use for all teams
ML-generated insights
Advanced Experience Research
Advanced methodologies
Multi-method testing
Experience tailored for research professionals
Experience Insights Hub
Organize, analyze, and collaborate
Automated tagging
Powerful analysis
30+ integrations
Open API
Professional Services
Strategy & Consulting
Implementation
Research Partners
Training & Workshops
Certification

Drive 665% ROI with UserTesting

A recent Total Economic Impact™ (TEI) Study, conducted by Forrester on behalf of UserTesting, illustrates how organizations using the UserTesting Human Insight Platform can realize $2.03M in value and 665% in ROI over a three-year period.

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Powering over 3,400 of the world's top brands

4.5/5

4/5

Testimonials

UserTesting makes it really easy for us to tell a larger story in a meaningful way about the challenges our customers are facing.

Rachel Price Senior Information Architect, Microsoft
UserTesting helped us understand what our users needed on both a UX and emotional level.

Melanie Perkins Founder & CEO, Canva
Quite simply, we could not have achieved the incredible results we saw without the insights gained through UserTesting. It is by far the most potent weapon in our arsenal.

James Lane UX Manager, AAA Club Alliance

Why leading organizations partner with UserTesting

Easy-to-use platform for all teams

Highly targeted audiences, on-demand

Fastest way to quality human insight

On-demand support, community resources, and trainings

Access to a library of 100+ templates

Ready to get high-quality customer feedback and insights?

Improve experiences, increase customer satisfaction, and drive revenue.

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