Improve Product Usability with Real Customer Feedback
Build Seamless Experiences with Actionable Usability Insights
UserTesting lets us gather the insights we need to make our products intuitive and engaging, without the guesswork.
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Trusted by over 3,000 businesses, including 75 of the Fortune 100 companies
See UserTesting in Action
Watch how leading organizations transform usability insights into intuitive product experiences.
In under 2 minutes, you’ll learn how UserTesting helps:
- Identify usability pain points at every stage of product development.
- Uncover the “why” behind customer friction with video feedback.
- Align teams with AI-driven insights and shareable video highlights.

Key Benefits of UserTesting for Usability Testing and Feedback Loops
Success Stories: Usability Testing That Drives Results

1,500% increase in Click & Collect sales
By capturing usability insights on its app, Costa Coffee refined its pre-order function based on real user feedback, achieving a 9% boost in conversion rates and a significant sales increase.

5% increase in online checkouts
The makers of the all-in-one health drink hone their marketing messaging in a blend that customers love. They saw a 5% increase in online checkouts. Their website features health and flavor descriptions that resonate with visitors and they underwent a successful rebrand with clear communications.

Enhanced customer journey across touchpoints by 15%
UserTesting helped American Airlines identify usability pain points in its digital experiences, leading to targeted improvements that increased satisfaction from booking to in-flight services.
Why Enterprise Teams Choose UserTesting for Usability Testing and Feedback Loops
Ready to Create Intuitive, User-Friendly Products?
Empower your teams to make data-backed usability improvements that elevate the user experience and increase customer satisfaction. Get Started with Usability Testing on UserTesting.