Built for Allianz. Right now.
Validate faster. Transform with confidence.
Allianz is scaling AI, digitising service journeys, and raising the bar on customer experience. UserTesting helps you move faster on all three — with real human evidence, not assumptions.
Where we see the fit
Three moments where evidence beats opinion
When Allianz shifts simple inquiries to AI, customers notice every friction point. See and hear how real customers respond to tone, clarity, and handoff — before it affects NPS or drives complaints.
Claims submissions, policy changes, travel assistance — when self-serve fails, customers call. UserTesting pinpoints exactly where digital journeys break, so you reduce avoidable demand before headcount decisions amplify the risk.
Rolling out changes across Germany, France, Italy, and the UK simultaneously? UserTesting gives you a repeatable validation pipeline — so every market ships with customer evidence, not internal consensus.
How EE increased chatbot containment by 75%
BT Group used human insight to fix AI service failures before they hit customers — and reduced contact centre calls in the process.
How we support transformation
Human insight at every stage of change
From LUMI to claims digitisation to broker portals — UserTesting integrates into the moments that matter most across Allianz's operating entities, giving teams the evidence they need to move with confidence.
De-risk your AI rollout
Allianz Partners is shifting simple customer inquiries toward AI and automation. That's the right strategic direction — but customers will tell you things your analytics won't. UserTesting lets you test trust, comprehension, tone, and handoff failure before changes reach production and before they reach your complaints queue.
Reduce friction in core service journeys
When customers can't complete a claim, change a policy, or get help mid-journey, they call. And right now, every avoidable contact has a cost attached to it. UserTesting helps Allianz journey owners identify exactly where self-serve breaks down, what drives repeat contacts, and which improvements move the satisfaction metrics leadership is already tracking.
Build a repeatable validation programme
Every product decision should be backed by real customer evidence — not the loudest voice in the room. Allianz operates across dozens of markets with different languages, regulations, and customer expectations. UserTesting gives your transformation and insights teams a consistent, scalable research infrastructure so findings from one market inform the next.
The cost of late feedback is rising
Every service journey shipped without validation is a potential complaint, a repeat contact, or a customer who loses trust and doesn't renew. As Allianz scales AI and reduces reliance on human agents, the margin for error narrows. UserTesting gives you the evidence to move fast and get it right.
YOUR DEDICATED PARTNER
Talk to Moritz Burghardt
I'm Moritz, and I work closely with Allianz teams across EMEA to help them get the most out of UserTesting — from validating AI-assisted service experiences to reducing friction in digital journeys and building repeatable research programmes across markets. The goal is simple: make human insight fast, actionable, and part of how your teams make decisions before they go live. I'm your dedicated partner at UserTesting and I look forward to connecting.
