Let us introduce ourselves

We’re on a mission to provide breakthrough perspectives needed to deliver exceptional customer experiences using human insight.

News and announcements

The growth of experience research and ResearchOps

By Barb Mosher Zinck - The overall idea of conducting research into customer expectations, feedback, and insights is critical for companies today. So critical there’s even an ops team to support it.

Tech professionals need to 'get out of the data' and talk to people again

By Joe McKendrick - The irony is that while demand is high for close customer engagement, technology tends to impersonalize it even more.

UserTesting launches machine learning-powered Friction Detection for enhanced behavioral analytics

By Sean Michael Kerner - UserTesting announces the latest updates to its Human Insights Platform. These updates include a new feature called Friction Detection.

ABOUT US

Building the engine for human understanding

UserTesting is a leader in video-based human insight, enabling organizations to understand what it's like to be their customer. Ranked #1 by G2 Crowd in the User Research, Software Testing, and Consumer Video Feedback categories, UserTesting has been a trusted company by top brands for 15 years.

The company, formed through the combination of UserTesting & UserZoom, has more than 3,400 customers worldwide, including 75 of the Fortune 100 companies.

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Media inquiries

Contact Susie Penner:
press@usertesting.com

Awards

G2 Leader Badge Small Business Fall 2022
G2 Winter 2022-2023 - Grouped Image - Enterprise, Mid-Market, and Small Business Leaders
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G2 Fall 2022

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