Gagnez de l’argent en partageant vos opinions avec des marques internationales

I've completed around 110 tests and, for the most part, UserTesting serves as a reliable way to earn around $50 (sometimes more) per month. I check for tests once per day and the typical $10 reward seems appropriate for the amount of time I invest into providing feedback. I'm giving them a three-star review, though, because I think their customer service is subpar. I recently completed a 34-minute test, during which I provided lots of data - via Qualtrics - to a UserTesting client. My test failed to upload after the 34 minutes was up but the client still captured data with Qualtrics. And I never had any indication anything was wrong, as the UserTesting timer continued to run. I deserve to be compensated, so I emailed UserTesting's support team. A rep claimed the test failed to upload because I didn't - as they requested prior to the test - update my UserTesting browser extension. This isn't true. I attempted to update the browser extension, prior to this test, following UserTesting's instructions. I never encountered the "Update" button their instructions claimed I would. Thinking I might have missed a step, after the upload failure I went through the updating steps again and still didn't see it. I went through the procedure several more times, just to be doubly and triply and quadruply sure. But, despite sharing this with the support team, they maintained their stance I failed to do my due diligence in updating the extension. (But never provided proof). They then abruptly told me - and I'm paraphrasing - "Case closed" and closed the support ticket without bringing the issue to a soft landing. This really rubbed me the wrong way because I've completed LOTS of UserTesting tests. I'm always professional and thoughtful and respectful of the value of the feedback to the clients and yet I was made to feel like a deviant who was trying to steal money. What doesn't make any sense is this is the ONLY test which failed to upload in all of my time participating in UserTesting tests. It leaves the feeling that an engineer made a mistake and is trying to cover their tracks. I opened a case with the Better Business Bureau and their response was the same. When I advised the response was not okay (because I PROVIDED THEIR CLIENT WITH DATA, VIA QUALTRICS AND DESERVED COMPENSATION FOR IT), UserTesting stopped responding and the BBB closed the case. They no doubt spent a lot more money in human resources than the $10 I'm owed. I don't understand how it's worth it to them to save the $10 to insult a loyal client (me) and risk negative feedback like this shared across the Internet. So, in summary, when all is working well UserTesting is a nice way to make a few extra bucks without a huge investment of time. But their customer service - staring with their philosophy of how to treat customers - needs an overhaul. Expect that when you have an issue they'll treat you like an insurance company treats their customers. UPDATE (08/09/24) I found Support team leadership on LinkedIn and started working my way up the chain of command. I first emailed a manager, who never responded. I then emailed the VP of Support and - a few days later - received an email from another Support manager. The manager stated I'd be paid the $10 as a "one-time courtesy" and that I shouldn't email people across the company when I have an issue. (Ignoring the whole debacle that lead to this point). I was paid, via PayPal. But the lesson for you is that if you have an issue start emailing people up the chain of command. UserTesting Support needs to learn how to treat their contributors better.