Understand your customers—outpace the market

Validate, don’t assume—close the customer experience gap and get to great faster. Knowing your customers is everything, and UserTesting makes it possible.

4.5/5

Based on 720+ reviews

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A unified platform for customer-first decisions

Recruit participants, gather insights, iterate smarter, and share results effortlessly—designed for the builders and creators who never stop innovating.

Insights made simple, decisions made smarter

One platform, every tool you need to uncover what matters most to your customers and bring it to market faster.

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Compare UserTesting to the competition

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Unparalleled audience access

Gain insights from a diverse, global network of real people. Our purpose-built UserTesting Network, partner integrations, and custom recruiting ensure you always reach the right audience, even the hardest to find.

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Comprehensive feedback tools

Easily conduct think-aloud sessions, usability studies, surveys, and 1:1 interviews—all from one seamless platform designed for rapid iteration.

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Built for simplicity and speed

Focus on insights, not complexity. Our intuitive platform is built to streamline your workflow so you can test and iterate faster with confidence.

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AI-enhanced insights

Leverage AI to analyze and synthesize feedback, turning customer data into actionable strategies faster than ever.

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Guidance that drives success

Go beyond basic support with onboarding, expert research services, and tailored training to help your teams design, test, and deliver exceptional customer experiences.

Trusted by leading brands

Enterprises rely on UserTesting

Teaser for Customer Stories - Abercrombie & Fitch Co.
Complete end-to-end solution

Abercrombie & Fitch continues to beat revenue estimates by listening to customer feedback across all areas of its business.

Panera
Fastest way to rich, human insights

Panera Bread saved time and resources with UserTesting AI summaries, affording them accelerated analysis so they never miss key insights or trends.

Microsoft
Scale insights across teams

Microsoft makes 5X faster decisions with the scale and speed to insight that UserTesting delivers.

PSA Collectors
Highly targeted audience, on-demand

PSA & Collectors had the ability to connect to high-quality and diverse participants and specialized audiences quickly, and on-demand. 

"UserTesting is the platform that connects the human heart to the human mind."

- Director of Digital Research and Strategy, Wells Fargo

The insights you need, when you need them

Get started with UserTesting to uncover key customer insights and deliver results faster.