HIPAA and human insight:

how to safely and securely test human health experiences

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As our access to physical and mental health solutions continues to broaden through technology, so do the experiences in which those solutions are offered. For organizations creating those experiences, testing may seem like a huge hurdle when patient and consumer data privacy is taken into consideration. 

This guide provides key tips and starting points for gathering feedback on experiences for any organization that needs to be HIPAA compliant. After reading this guide, you'll understand what you can test, how to test it, and get some real-world examples of how UserTesting customers are currently leveraging the platform to improve patient and consumer experiences while remaining HIPAA compliant. In it, we'll cover:

  • Why empathy is critical for health-related organizations
  • Understanding HIPAA and Personally identifiable information (PII)
  • How to recruit participants to test with PII
  • Health experiences you can test
  • Insights in action: 3 use cases 
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