UNDERSTAND NEEDS

Customer environment and context

Gain a deeper understanding of a customer’s environment—and how your product fits in

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What you'll learn

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Customer behaviors and habits related to the product or service

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Perspectives from customers interacting with your product or service in their own environment

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The customer needs that the product is meeting, and discover which are unmet

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Users’ satisfaction or dissatisfaction with a product and why

Hear from our customers

Watch how TIER Mobility redesigned the process of purchasing a subscription and mapped the end-to-end experience for customers booking a vehicle

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What to test next

After completing a website evaluation test, consider taking a look at the templates for website comparison to do competitive or historic research, website conversions to analyze how to best persuade customers, and website navigation to assess its ease of use.

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Competitive comparison

Learn how customers feel about competitors and where you need an edge

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Customer journey

Understand how customers engage with your brand or products across multiple touchpoints

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Card sorting

Card sorting templates and resources

Better understand this qualitative research method and the benefits of contributors grouping content and labeling categories

Additional resources

Now that you know how to use this template to fit your needs, dive into the resources below to learn how teams across your organization can rely on human insight to create successful, customer-centric products and experiences.

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For Marketing teams

Drive growth, optimize digital experiences, and more effectively manage brand reputation with critical insights from real customers. Get on-demand feedback on all your marketing campaigns and assets.

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For Product and Design teams

Collect feedback on any experience, analyze results, and share findings while saving time and reducing the cost of rework.

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For UX research teams

Conduct generative, formative, and evaluative research, or get quick insights from real users. Drive alignment across teams with human insight, backed by a proven framework for continuous testing and a shared understanding of customer needs.

Forrester

Forrester: UserTesting delivers a 665% ROI over three years

A recent Total Economic Impact™ (TEI) Study, conducted by Forrester on behalf of UserTesting, illustrates how organizations using the UserTesting Human Insight Platform can realize $2.03M in value and 665% in ROI over a three-year period.