UserTesting Feedback Engine

The UserTesting Feedback Engine offers organizations versatile testing capabilities for capturing audience feedback, allowing teams to use their preferred testing approaches throughout the product development lifecycle. 

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Accelerate access to real-world customer insights to make better business decisions

Understanding and empathizing with customers requires a comprehensive solution for gathering data that not only explains what they do but also why they do it. UserTesting’s flexible Feedback Engine is designed to help any team build tests and capture perspectives across any experience with an easy-to-use test builder, a robust template gallery, and recording solutions for any device.

Get started quickly

Our platform makes it easy for anyone to start gathering feedback quickly. And with over 100 pre-built templates designed by our experienced research experts, teams can also explore new or alternative ways to gather insights.

Build test templates quickly

Flexible platform for gathering feedback

Test everything from ideas, designs, and prototypes to websites, campaigns, and competitive brands with UserTesting’s versatile testing capabilities. Mix and match Live Conversations, usability testing, surveys, information architecture testing, and more for unparalleled flexibility.   

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Advanced testing capabilities

Make confident, data-driven decisions by leveraging a suite of advanced, mixed-method UX research capabilities. Choose from the widest range of approaches on the market—combine multiple methods in one study to get more powerful and trustworthy results.

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Generate robust data to build a rich understanding

Build a vivid first-person understanding of your customer with live or recorded video of participants engaging with digital or real-world experiences, audio recording, screen capture, clickstream data, and/or the responses to questions and tasks.


Capture perspectives from any device

Our no-code, no-download participant recorders make it easy to capture a diverse range of human perspectives in any setting. Using our browser and mobile app recorders, participants can easily opt-in to share their perspectives wherever and whenever.

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Insights that shape experiences throughout the customer journey

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Product and UX

Problem definition  ●  Customer discovery   ●  Feature prioritization  ●  Usability testing  ●  

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Website testing  ●  Customer journey mapping  ●  Messaging and positioning  ●  Campaign validation

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Opportunity identification  ●  Benchmarking  ●  Internal implementation  ●  Risk mitigation

Faster access to contextually rich customer insights with UserTesting

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Additional resources

Customer story

Scotts Miracle-Gro + UserTesting

See how Scotts Miracle-Gro creates exceptional digital experiences across its portfolio of brands.