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Introducing the Human Insight Platform

Get on-demand feedback, empathize with your customers and build amazing experiences.

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See how it works

The UserTesting platform enables your
entire organization to get rapid
customer feedback

Insight Core, Product Insight, and Marketing Insight are built on the same powerful set of platform capabilities

target-your-audience
engage-empathize
discover-insights
share-learnings

Target your audience

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Browse transcripts, tag themes and create notes to uncover insights about almost any experience and customer interaction.

Key features:
  • Transcripts
  • Tagging
  • Notes
  • Search
  • Folders
  • Favorites
  • Repository & Storage
  • Metrics

Engage & empathize

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Understand the “why” behind the “what” by deeply empathizing with your users through self-guided video recording or live interviews.

Key features:
  • Self-Guided Video Recording
  • Live Conversation
  • Integrations
  • Secure Prototype Hosting

Discover insights

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Browse transcripts, tag themes and create notes to uncover insights about almost any experience and customer interaction.

Key features:
  • Transcripts
  • Tagging
  • Notes
  • Search
  • Folders
  • Favorites
  • Repository & Storage
  • Metrics

Share learnings

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Build a shared understanding of your customer experience. Simple highlight, clip, and share key insights across your organization and collaborate on finding.

Key features:
  • Highlight Reels
  • Workspaces
  • Approval Flow
  • Notifications
  • Exports
  • Usage Reporting
  • Share via Email
  • 3rd Party: Trello & Slack

See why UserTesting is trusted by the
world’s most innovative brands

Integrations and plugins

Quickly share insights to supercharge your productivity and drive customer-centric decision-making throughout teams. UserTesting currently supports integrations and plugins with a variety of tools: 

Collaboration 

UX Design and Prototyping

Scheduling

Integrations and plugins

More UserTesting platform capabilities

Enterprise Grade
Enterprise Grade

Industry leading technology, including encryption and SSO, protects your data from outside threats.

Quality Assurance
Quality Assurance

Scale your team’s testing while ensuring quality and accuracy, with approval workflows or templates.

Support
Support

With 24/5 chat and phone support, you can connect with product and research experts when you need it.