Introducing the Human Insight Platform

A video-first platform where you can see and hear the experiences of real people as they engage with your products, designs, apps, processes, concepts, or brands.

Remote video URL

Why organizations partner with UserTesting

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    Forrester names UserTesting a leader in experience research platforms in 2023

    Learn more
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    3,000+ Customers around the world

    Customer stories
  • chat icon

    Video-first Customer Experience Narratives (CxNs)

    Get a vivid, first-person understanding of an experience with CxNs

     

    Learn more
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    Fastest way to quality human insight

    80%+ of CxNs complete within a few hours through our global, opt-in contributor network

     

    Learn more
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    Platform that scales across your teams

    Simple user experience designed to scale with flexible, pre-built templates

     

    Learn more

How it works

Audience solutions

Get rich, high-quality feedback fast from participants with the UserTesting Contributor Network or recruit your own contributors with Custom Network, Invite Network, or our customer communities integration. The platform supports end-to-end audience management to free you from admin work.

  • Audience recruitment
  • Quality control
  • Contributor onboarding and support
  • Profile management
  • Incentive payments
  • Security, privacy, and compliance
team video conferencing

Customer Experience Narrative (CxN) Core

Start capturing contextualized customer perspectives in a matter of hours with our drag-and-drop test builder, the template gallery, and ML-powered test distribution engine.

Test capabilities include:

  • Live interviews
  • Usability testing
  • Brand and messaging testing
  • Card sorting
  • Tree testing
  • Clickstream tracking
woman at whiteboard

Human Insight Management

Quickly generate and analyze insights to inform business decisions. Data visualization, ML-generated instant insight, and collaboration tools are accessible through our platform for post-test analysis and sharing across your organization.

  • Data visualization
  • Auto-generated analytics and transcriptions
  • Intelligent insights
  • Folders and workspaces
  • Highlight reels
  • Results download and sharing links
man doing user testing with a facilitator

Data and machine learning

UserTesting’s AI and machine learning implementation is designed to remove repetitive tasks while allowing humans to focus on nuanced, high-cognitive tasks. From participant quality control to sentiment and behavioral analysis, our proprietary machine learning models are embedded throughout the insights discovery workflows to accelerate time to insights.

man at laptop
  • Teaser image for digital product teams

    For Digital product teams

    Validate concepts, get customer feedback, and discover needs to help improve digital experiences.

  • teaser image for solutions teams UX Teams

    For UX research teams

    Conduct generative, formative, and evaluative research, or get quick insights from real users. Drive alignment across teams with human insight, backed by a proven framework for continuous testing and a shared understanding of customer needs.

  • teaser image for solutions teams product design

    For Product and Design teams

    Collect feedback on any experience, analyze results, and share findings while saving time and reducing the cost of rework.

  • teaser image for page solutions teams marketing

    For Marketing teams

    Drive growth, optimize digital experiences, and more effectively manage brand reputation with critical insights from real customers. Get on-demand feedback on all your marketing campaigns and assets.

  • teaser image for solutions team executives

    For Executives

    Steward a more customer-centric organization with insights from your customers. Drive business growth, increase product adoption, and grow customer loyalty with a proven framework for scaling human insights and customer empathy throughout the organization.

  • teaser image for solutions startups

    For Startups

    Capture rich, video-based feedback to make decisions with confidence, ensure product-market fit, and accelerate innovation and growth.

  • teaser image for solutions small business page

    For Small Businesses

    Drive growth and innovation through fast, remote customer feedback that anyone on the team can access to create customer-centric products and experiences.

  • teaser image for solutions customers mid-market

    For Mid-Market

    Quickly capture rich, video-based feedback to increase speed-to-market, adapt to changing customer needs, and grow into world-class brands.

  • Teaser image for solutions company size enterprise

    For Enterprise

    Quickly capture rich, video-based feedback from customers, prospects, employees, and more to innovate and build exceptional brand experiences.

  • Automotive

    Automotive

    Get customers where they need to go with exceptional automotive experiences

  • teaser image for solutions team executives

    Consumer Technology

    Keep up with the rising demand for exceptional technology experiences

  • teaser image for solutions teams UX Teams

    eCommerce

    Create frictionless online shopping experiences by optimizing your ecommerce experiences and boosting conversions with human insight

  • teaser images for resource topic omnichannel banking

    Financial Services

    Innovate and optimize experiences to drive trust and customer loyalty

  • teaser image for gaming and gambling

    For Gaming & Gambling

    Up the ante with winning gaming and gambling experiences

  • teaser image for solutions healthcare

    For Healthcare

    Understand and empathize with patients to improve healthcare experiences and drive loyalty

  • teaser image for media and entertainment

    For Media and Entertainment

    UserTesting platform gives media & entertainment companies insights to improve CX. Usability testing helps improve your user's journey and experience. Learn more

  • teaser image for travel hospitality

    For Travel and Hospitality

    Exceed traveler expectations for health, safety, and personalized, memorable experiences

  • Homepage highlight masonry grid tile for AI

    Platform

    AI Insight Summary

    Uncover powerful new insights more efficiently by leveraging AI.

  • teaser image for integration page

    Integrations and plugins

    See how UserTesting helps you do more with your existing tools and solutions to further optimize your customer experience.

  • teaser image for solutions mobile testing

    Mobile application testing

    Mobile application testing 

  • teaser image for integration page

    Integrations and plugins

    See how UserTesting helps you do more with your existing tools and solutions to further optimize your customer experience.

Why organizations partner with UserTesting

  • chat icon

    Forrester names UserTesting a leader in experience research platforms in 2023

    Learn more
  • chat icon

    3,000+ Customers around the world

    Customer stories
  • chat icon

    Video-first Customer Experience Narratives (CxNs)

    Get a vivid, first-person understanding of an experience with CxNs

     

    Learn more
  • chat icon

    Fastest way to quality human insight

    80%+ of CxNs complete within a few hours through our global, opt-in contributor network

     

    Learn more
  • chat icon

    Platform that scales across your teams

    Simple user experience designed to scale with flexible, pre-built templates

     

    Learn more

Forrester: UserTesting delivers a 665% ROI over three years

A recent Total Economic Impact™ (TEI) Study, conducted by Forrester on behalf of UserTesting, illustrates how organizations using the UserTesting Human Insight Platform can realize $2.03M in value and 665% in ROI over a three-year period.

Image for guide Forrester: UserTesting delivers a 665% ROI over three years

Open API and ecosystem

Get feedback on any experience and share insights anywhere with UserTesting’s 
ecosystem of integrations and plugins.

Integration logos for Platform Overview page
Logos for integration
Logos for integration
Integration logos for Platform Overview page