Introducing the Human Insight Platform

A video-first platform where you can see and hear the experiences of real people as they engage with your products, designs, apps, processes, concepts, or brands.

See how it works

Empower everyone in your organization to create exceptional experiences with the Human Insight Platform

Capture video-based customer perspectives

Create a test plan, target your audience, and capture Customer Experience Narratives (CxNs) through self-guided video recordings or live conversations. Our technology captures four streams of data including video, audio, facial expressions, and clickstream data.

capture video base

Get feedback from any audience

Reach your audience in the UserTesting Contributor Network, our screened and verified network of contributors, your own custom networks, or any network you can reach with a hyperlink. UserTesting handles audience profile management, engagement, and rewards.

get feedback

Quickly discover and surface key moments of insight

Analyze CxNs, discover insights, collaborate across teams, and share insights across an organization to inspire action and drive urgency. Analytics, visualizations, and intelligent insights help organizations get to key moments of insight faster.

key moments

Get richer insights with machine learning driven platform capabilities

Leverage UserTesting’s powerful data and machine learning capabilities, trained on more than of decade of data, including over 1.4 million CxNs in 2020 alone. Our proprietary models power intelligent features across the platform.

richer insights

Scale with confidence across your organization

Empower everyone to embed human insights into their business processes while ensuring privacy, security, and compliance with a platform that was built to support organizations of all sizes. The UserTesting Human Insight Platform is SOC2 Type II certified and GDPR and CCPA compliant.

Scale with confidence

Open API and Ecosystem

Get feedback on any experience and share insights anywhere with UserTesting’s 
ecosystem of integrations and plugins.

Experience Management



Slack | Trello | JIRA

UX Design and Prototyping

Adobe XD


Google Calendar | Outlook

Open API and Ecosystem