Introducing the Human Insight Platform

Get on-demand feedback, empathize with your customers and build amazing experiences.

Enable your entire organization to get rapid customer feedback

Both Insight Core and Product Insight are built on the same powerful set of platform capabilities

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Target your audience

Access UserTesting’s diverse panel or connect with your own customer, partner or employee to get rapid feedback on any experience.

Key features:
UserTesting Panel  |  My Recruit “Your Panel”  |  Custom Panel

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Engage & empathize

Understand the “why” behind the “what” by deeply empathizing with your users through self-guided video recordings or live interviews.

Key features:
Self-Guided Video Recordings  |  Live Conversation  |  Integrations  |  Secure Prototype Hosting

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Discover insights

Browse transcripts, tag themes and create notes to uncover insights about almost any experience and customer interaction.

Key features:
Transcripts  |  Tagging  |  Notes  |  Search  |  Folders  |  Favorites  |  Repository & Storage  |  Metrics

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Share learnings

Build a shared understanding of your customer experience. Simply highlight, clip, and share key insights across your organization and collaborate on findings.

Key features:
Highlight Reels  |  Workspaces  |  Approval Flow  |  Notifications  |  Exports  |  Usage Reporting  |  Share via Email  |  3rd Party: Trello & Slack

Target your audience

Access UserTesting’s diverse panel or connect with your own customer, partner or employee to get rapid feedback on any experience.

Key features:
UserTesting Panel  |  My Recruit “Your Panel”  |  Custom Panel

Engage & empathize

Understand the “why” behind the “what” by deeply empathizing with your users through self-guided video recordings or live interviews.

Key features:
Self-Guided Video Recordings  |  Live Conversation  |  Integrations  |  Secure Prototype Hosting

Discover insights

Browse transcripts, tag themes and create notes to uncover insights about almost any experience and customer interaction.

Key features:
Transcripts  |  Tagging  |  Notes  |  Search  |  Folders  |  Favorites  |  Repository & Storage  |  Metrics

Share learnings

Build a shared understanding of your customer experience. Simply highlight, clip, and share key insights across your organization and collaborate on findings.

Key features:
Highlight Reels  |  Workspaces  |  Approval Flow  |  Notifications  |  Exports  |  Usage Reporting  |  Share via Email  |  3rd Party: Trello & Slack

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Integrations and plugins

Quickly share insights to supercharge your productivity and drive customer-centric decision-making throughout teams.

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Other Platform Capabilities

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    Enterprise Grade

    Industry leading technology, including encryption and SSO, protects your data from outside threats.

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    Quality Assurance

    Scale your team’s testing while ensuring quality and accuracy, with approval workflows or templates.

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    Support

    With 24/5 chat and phone support, you can connect with product and research experts when you need it.