USABILITY AND DIGITAL EXPERIENCE TESTING
Optimize digital experiences with real feedback
Make every interaction intuitive, seamless, and user-centered. With UserTesting, you can uncover usability issues early, iterate faster, and launch experiences that convert—powered by real customer feedback.
How to use usability testing to drive better digital experiences
Delivering a great user experience isn’t guesswork—it’s tested. Usability testing with UserTesting helps you understand how real people interact with your digital products, revealing moments of confusion, frustration, or delight. Optimize your customer journey, improve feature adoption, and increase task success with direct, actionable insights.
Early validation
Validate design concepts early to reduce costly rework later
Usability insights
Identify usability issues before development begins
Fast feedback
Gather fast, actionable feedback from real target users
Better experiences
Improve task success and user satisfaction across devices
GUIDE
The complete guide to usability testing
In this comprehensive guide to usability testing, we'll take you beyond usability testing basics, diving into the importance of usability testing and how the process works. You'll explore different types of usability testing methods, review examples illustrating their application, and receive guidance on formulating the right usability testing questions to get the answers you need.
Hear more from our customers
Gymshark
Improved checkout flow and increased online conversions by 11% through usability testing with real users
American Airlines
Uses QXscore and human insight to guide product decisions and track experience quality over time
Walmart
Shifted from metrics-only decisions to evidence-based design by gathering qualitative insights through usability testing
Key features in your usability and digital experience testing toolkit
Usability testing helps teams across product, design, and marketing validate digital experiences before launch—and optimize them continuously after. With UserTesting, you can embed the voice of your customer into every step of your development process.
Test with your actual customers or target audience
Quickly reach the right participants through the UserTesting Contributor Network or invite your own users. Use advanced filters, screeners, and 30+ partner panels to ensure relevant, high-quality feedback
Observe how customers actually interact
Capture candid, first-person feedback as users complete tasks. Choose moderated sessions for real-time dialogue or unmoderated tests for scalable, self-guided insight
Uncover usability issues in less time
AI highlights patterns of friction and confusion, automates sentiment analysis, and summarizes key usability findings across sessions—so you can focus on improvement, not interpretation
Prioritize changes with confidence
Use keyword mapping, QXscore, and thematic analysis to turn feedback into insight. Share highlight reels and dashboards that align teams and accelerate action
Benchmark performance over time
Track improvements with repeat testing, measure usability metrics like task success or time on task, and benchmark with QXscore to show measurable UX progress
Support accessibility and inclusive design
Ensure your digital experience is intuitive and usable for everyone. Test with diverse audiences and identify design decisions that impact accessibility and comprehension
