Insight Services

Leverage our team of experts to perform end-to-end research on your behalf—surfacing, analyzing, and delivering the insights you need to improve your product, service, and brand experiences.

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Work with the industry's leading UX research team

UserTesting Insights Services is a team of UX and CX specialists, with over 200 years of cumulative experience, guaranteeing research quality and continuity. 

Study types offered

  • Attitudes and usage study
  • Persona development
  • Persona validation
  • Agile design testing
  • Click testing surveys
  • Tree testing
  • Accessibility testing
  • A/B testing
  • Competitive benchmark
  • Longitudinal benchmark
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Mature your research practice with help from our experts

 Establishing best practices across a wide range of capabilities that can be used to help your team get to the insights they need, faster. 

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Streamlined services

Are you pressed for time to get feedback on your digital experience? Order one of our pre-packaged studies and we’ll deliver insights from customers in your target audience in 2 weeks.

We offer a broad range of capabilities

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  • UX benchmarking

  • Tree/IA testing 

  • Click testing

  • Interviews

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  • Multi-method UX research

  • Qualitative and quantitative usability testing

  • Attitudes and usage studies

  • Intercept studies

  • Diary studies

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  • Card sorting

  • Surveys

  • Heuristic evaluation

  • A/B and preference testing

  • Accessibility studies

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  • Moderated testing

  • Concept testing

  • Content testing

  • Persona creation and validation

Sample deliverables

Mature your research practice by establishing best practices across a variety of methodologies from usability testing and user interviews to benchmarking, accessibility, and generative studies.