Reports

Industry reports and guides for product, design, and competitive studies to bring you actionable data and insights.

Featured reports

  • The Forrester Wave™: Experience Research Platforms, Q2 2023

    Report

    The Forrester Wave™: Experience Research Platforms, Q2 2023

    Discover why UserTesting is a leader in Experience Research

    Learn more
  • Harvard Business Review Analytic Services Report - Emphasizing Empathy as a Cornerstone of the Customer Experience

    Report

    Emphasizing Empathy as a Cornerstone of the Customer Experience

    Read this Harvard Business Review report to explore the role of empathy in delivering a better customer experience.

    Learn more
  • FORTUNE Brand Studio: The ROI of Customer Empathy Report

    Report

    FORTUNE Brand Studio: The ROI of Customer Empathy Report

    Learn how empathy impacts financial performance from global CEOs.

    Learn more
  • Forrester Study: The Total Economic Impact of The User Testing Insight Platform Cover Image

    Report

    Forrester Study - The Total Economic Impact™ of the UserTesting Human Insight Platform

    Discover the economic impact of user research with UserTesting and understand the financial benefits and ROI of UX research.

    Learn more
  • Forrester Guide - Democratize Experience Research: How to scale your research practice by enlisting nonresearchers

    Report

    Forrester: How to Democratize Experience Research

    Learn how to empower teams to gather and act on customer feedback across your organization.

    Learn more
Which online grocery retailers deliver an exceptional customer experience?

Report

Which online grocery retailers deliver an exceptional customer experience?

This report is for retail executives working to deliver seamless online shopping digital experiences...
Read more
The UK Banking Empathy Experience Index (EXi)

Report

The UK Banking Empathy Experience Index (EXi)

Learn how empathy-driven experiences can rebuild customer loyalty for UK banks and financial institutions.

Learn more
UserTesting Empathy Experience Index (EXi) Report: multichannel retail

Report

UserTesting Empathy Experience Index (EXi) Report: multichannel retail

Discover how empathy-driven experiences can rebuild customer loyalty in multichannel retail.

Learn more
As seen on my feed: a global study of social media shopping behaviors

Report

As seen on my feed: a global study of social media shopping behaviors

It’s difficult to overstate the impact of social media on nearly every aspect of...
Read more
Credit Unions And Small Banks: Level Up Your CX Expertise | Teaser Image

Report

Credit unions and small banks: level up your CX expertise

For decades, credit unions and small banks have tailored their offerings to customers and...
Read more
Retail Banking: Boost Your Customer Experience | Teaser Image

Report

Retail banking: boost your customer experience

During the COVID-19 pandemic, traditional banks became keenly aware of the importance of customer...
Read more
Consumer perceptions of AI in retail and ecommerce

Report

Consumer perceptions of AI in retail and ecommerce

As our lives become increasingly digital, understanding how shoppers feel about their experiences is...
Read more
2022 CX Industry Report

Report

2022 CX Industry Report

Learn how organizations are evolving in customer experience and facing new challenges in UserTesting's 2022 Industry Report.

Learn more
5 Key Differentiators That Set Elite Organizations Apart | Teaser Image

Report

5 key differentiators that set elite organizations apart

Putting your customer at the center of your business is now a basic requirement...
Read more
© UserTesting 2024