Reports

Industry reports and guides for product, design, and competitive studies to bring you actionable data and insights.

Hero-Talker-Study-Insurance-1024x687

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AI and insurance CX: consumer trust, challenges, and opportunities in a digital era

It’s hard to overstate the complexities of navigating the modern insurance landscape, and the...
Teaser images for Pulse Reports

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Pulse Report: Retail, Q4 2024

Uncover the drivers behind consumer loyalty and how innovative retailers can set themselves apart in an increasingly competitive market in UserTesting's Q4 2024 Retail Pulse Report.

UserTesting 2024 Retail Benchmark Report

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2024 UserTesting Retail Benchmark Report

Unlock key insights to boost revenue, traffic, and customer satisfaction in UserTesting's 2024 Retail Benchmark Report.

Which online grocery retailers deliver an exceptional customer experience?

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Which online grocery retailers deliver an exceptional customer experience?

This report is for retail executives working to deliver seamless online shopping digital experiences...
The UK Banking Empathy Experience Index (EXi)

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The UK Banking Empathy Experience Index (EXi)

Learn how empathy-driven experiences can rebuild customer loyalty for UK banks and financial institutions.

UserTesting Empathy Experience Index (EXi) Report: multichannel retail

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UserTesting Empathy Experience Index (EXi) Report: multichannel retail

Discover how empathy-driven experiences can rebuild customer loyalty in multichannel retail.

As seen on my feed: a global study of social media shopping behaviors

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As seen on my feed: a global study of social media shopping behaviors

It’s difficult to overstate the impact of social media on nearly every aspect of...
Credit Unions And Small Banks: Level Up Your CX Expertise | Teaser Image

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Credit unions and small banks: level up your CX expertise

For decades, credit unions and small banks have tailored their offerings to customers and...
Consumer perceptions of AI in retail and ecommerce

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Consumer perceptions of AI in retail and ecommerce

As our lives become increasingly digital, understanding how shoppers feel about their experiences is...