ReportsIndustry reports and guides for product, design, and competitive studies to bring you actionable data and insights. Featured reports ReportLOCKEDPulse Report: Financial Services, Q1 2025 ReportLOCKEDGenerative AI chatbots: overhyped but still underestimated ReportLOCKEDPulse Report: Retail, Q1 2025 Primary Industry (field_primary_industry) Use caseAutomotiveBusiness servicesConsumer productsEducationEnergyFashion & ApparelFinancial servicesFood & beverageGamingHealthcareHealth & fitnessManufacturingMedia & entertainmentNon-profitPublic sectorPharmaceuticalReal estateRetail & ecommerceSecurityTechnologyTransportationTravel & hospitality TeamsDesignExecutivesHuman ResourcesMarketingProductResearch ReportAI and insurance CX: consumer trust, challenges, and opportunities in a digital era It’s hard to overstate the complexities of navigating the modern insurance landscape, and the... Read more ReportPulse Report: Retail, Q4 2024Uncover the drivers behind consumer loyalty and how innovative retailers can set themselves apart in an increasingly competitive market in UserTesting's Q4 2024 Retail Pulse Report. Learn more Report2024 UserTesting Retail Benchmark ReportUnlock key insights to boost revenue, traffic, and customer satisfaction in UserTesting's 2024 Retail Benchmark Report. Learn more ReportWhich online grocery retailers deliver an exceptional customer experience? This report is for retail executives working to deliver seamless online shopping digital experiences... Read more ReportThe UK Banking Empathy Experience Index (EXi)Learn how empathy-driven experiences can rebuild customer loyalty for UK banks and financial institutions. Learn more ReportUserTesting Empathy Experience Index (EXi) Report: multichannel retailDiscover how empathy-driven experiences can rebuild customer loyalty in multichannel retail. Learn more ReportAs seen on my feed: a global study of social media shopping behaviors It’s difficult to overstate the impact of social media on nearly every aspect of... Read more ReportCredit unions and small banks: level up your CX expertise For decades, credit unions and small banks have tailored their offerings to customers and... Read more ReportConsumer perceptions of AI in retail and ecommerce As our lives become increasingly digital, understanding how shoppers feel about their experiences is... Read more Load More