Working together to deliver real human insight, real fast
Our leadership team
UserTesting’s leadership team believes empathy is a core component of who we are and how we work—and a key differentiator for organizations alike. At UserTesting, we’re committed to building a product and culture dedicated to helping organizations of all sizes bring greater human understanding to their business.
Chief Executive Officer
Andy brings 20 years of enterprise SaaS experience to UserTesting. As a former product executive at Oracle and Salesforce, he saw the critical role that customer-centricity plays in creating great experiences. By helping companies become more customer-centric, he has grown multiple enterprise SaaS businesses to hundreds of millions of dollars.
Chief Corporate Strategy Officer
Mona’s expertise is in turning knowledge of a company’s market, technology, and culture into actionable strategy that drives corporate growth. Her broad range of skills stem from a unique combination of engineering, legal, and business education combined with operating hats managing business development, strategic planning, finance, corporate development, legal, and operations teams. Mona has negotiated hundreds of technology deals and nearly 50 acquisitions from $10M to $500M in valuation. Formerly, she was an executive at Cadence Design Systems and Coverity.
Chief Financial Officer
Jon has been leading finance teams for over 20 years. His experience includes equity and debt offerings, mergers and acquisitions, international expansion and strategic planning at high-growth companies. He has been recognized as “CFO of the Year” by Utah Business Magazine and by The Utah Technology Council. Most recently he was CFO of Workfront until its acquisition by Adobe. After spending the first 12 years of his career in San Francisco, Jon now resides in Salt Lake City.
Chief Revenue Officer
David brings over 20 years of sales leadership in enterprise technology to his role as Chief Revenue Officer of UserTesting. Starting his high-tech sales career at Oracle and having run and led global sales teams for various stage businesses, David has a solid track record of successfully building and scaling worldwide sales, customer success, and business development teams.
Chief Marketing Officer
Michelle Huff brings over 20 years of experience leading marketing and go-to-market strategies at high tech companies, such as Act-On Software, Salesforce, and Oracle. Gaining insights directly from customers and prospects has always been essential in her past roles—from leading product marketing and management teams to launching websites and marketing campaigns. At UserTesting, she’s responsible for driving the go-to-market strategy, building the UserTesting brand, generating demand, and strengthening customer engagement and advocacy.
Kaj van de Loo
Chief Technology Officer
Kaj has more than 20 years experience in enterprise software at companies both large and small including SAP and Oracle. He is passionate about applying innovative technology to improve customer experience. As CTO of UserTesting, Kaj is responsible for the research, design, development, and operations of the UserTesting platform.
Chief Insights Officer
Janelle is an expert research practitioner fascinated by human behavior and intrigued by data insight. She brings over 15 years’ experience conducting large-scale customer research initiatives for both B2C and B2B companies across a variety of industries to help them transform their customer, user, and brand experiences. Janelle is responsible for stewarding the future of Human Insight and translating that into opportunities to evolve the UserTesting platform. Prior to UserTesting, Janelle held UX research consulting roles at Nielsen Norman Group and Forrester Research.
Chief Operating Officer
Matt has more than 20 years of experience helping companies drive value from their technology solutions. He most recently served as Chief Operating Officer of AppZen, and prior to that he was Chief Customer Officer of Act-On. He has also held leadership roles at global technology companies including Salesforce and Oracle. He is passionate about helping companies and their customers achieve business success and is laser-focused on that for UserTesting customers.
Chief Product Officer
Michelle is a seasoned veteran of the startup and technology space with more than 20 years of experience building products and go-to-market strategy at JP Morgan, iContact, ChannelAdvisor and MaxPoint (acquired by Vericast). She holds a BA in Economics and International Relations with a minor in Japanese from Bucknell University and an MA in Economics from New York University. Michelle’s team at UserTesting spans product management, design, and UX research.
Together, we're transforming how companies understand their customers
The leadership team, out and about
Interested in joining our growing team?
We are always looking for passionate and committed people with enthusiasm for what we do, so even if you don’t meet every qualification, we’d still like to hear from you!