Webinars

In this Webinar, John Consigli, Director of Customer Experience at Prudential, and UserTesting’s Director of Strategic Research Services Lija Hogan will discuss three digital transformation strategies that Prudential is using to drive improvements to its customer experience.

In this webinar, Michael Mace, UserTesting’s VP of Product Insights, presents the key results from the 2018 Survey Report. Find out how companies around the world are approaching managing CX.

In this webinar, guest speaker Forrester Analyst Kelly Price, and UserTesting VP of Strategic Services Janelle Estes discuss why customer understanding driven by Human Insights is the foundation of great customer experience (CX).

In this webinar, Mike Mace, VP of Product Insights and Tamara Weinstein, Banking CX Index Lead present the findings from UserTesting’s competitive benchmarking study conducted with the top three largest U.S. banks: Bank of America, JPMorgan Chase and Wells Fargo.

In this webinar, Sherlyn Soo, Lead UX and Jessica Munoz-Miller, Sr. UX Researcher cover how UX has evolved at NRHL from infancy to its current state, including the journey of proving the business case for a UX team and research resources.

In this webinar, Stephen Fleming-Prot from UserTesting, reviews some of the CX trends we saw in 2017 and how they can inform your 2018 research plans.

In this webinar, Mike Mace and Janelle Estes from UserTesting, discuss how Live Conversation can cut your customer interview costs by up to 90%.

In this webinar, Mike Mace from UserTesting introduces Live Conversation and shares ideas for gaining rich insights from live customer interviews.

Marieke McCloskey shares advice on how to build products that people love by spending time in the product discovery phase, understanding who your users are, what they need, and how they might use and react to your product.

Walmart.ca shares how they’ve refined their optimization program while bringing customer needs and data directly into the development process.