CX Survival Guide for 2020Janelle Estes and Michael Mace
In this webinar, UserTesting’s Chief Insights Officer, Janelle Estes and VP of Market Strategy, Michael Mace, provide strategies and techniques to guide you through your 2020 CX planning.
A product manager’s 4-step guide to using fast customer feedback to build productsTanya Koshy
UserTesting’s VP Product Management, Tanya Koshy, walks through a 4-step approach to use fast customer feedback to answer these key questions, share the results, and ultimately build better products.
5 ways elite companies are raising the bar for great cxJanelle Estes
Janelle Estes, UserTesting’s Chief Insights Officer, shared the results of a recent study that explores 5 key differentiators that set elite brands apart and raise the bar for great CX.
Bridging the Empathy Gap: The 3 most critical moments to collect customer feedback to make better product decisionsJanelle Estes
Join Chief Insights Officer, Janelle Estes, as she shares a proven formula to strategically deploy empathy to make the right product decisions—without slowing down design cycles.
From Zero to $100M: How We Leverage UserTesting to Build an Industry-Leading ProductBrian Tran
In this webinar with UserTesting’s Director of Product Management, Brian Tran will share creative ways he leverages the UserTesting platform for product discovery and validation to make decisions quickly and confidently.
Test First, Code Second. A Proven 6-Step Process to Rapidly Achieve Product-Market Fit.Dan Olsen
Find out from best-selling author Dan Olsen’s (Lean Product Playbook) to learn a proven 6-step process that will help you to remove all guesswork and fuel informed product decisions on your mission critical projects.
Scaling Human Insight: How Starbucks leverages fast feedback to deliver great customer experiencesStephanie Connor, Karmin Mauritz and Emmerline Wu
Join us as we sit down with the UX team at Starbucks, Karmin Mauritz, Sr. UX Researcher, Stephanie Connor, UX Research Manager, and Emmerline Wu, UX Researcher to learn how their team has scaled human insights to evolve its UX research practice.
Scaling Human Insight: How Verizon’s UX Research Manager connects with customers through live interviewsDevin Harold
Join Devin Harold, UX Research Manager at Verizon, to learn how his team gets up close and personal with customers through Live Conversation interviews to better understand their needs and how they really interact with Verizon products and services.
Unraveling the appeal of fintechs: consumer findings & trendsJanelle Estes
UserTesting’s Chief Insights Officer, Janelle Estes, conducted a study with customers from five of the fastest growing fintechs—Brex, Ally, SoFi, Kabbage and Robinhood—to find answers. She’ll share her findings, including what consumers like and dislike about doing business with these firms.
The rise of the Experience Economy: 2019 CX Industry ReportMichael Mace
Join UserTesting’s VP of Market Strategy, Michael Mace, to discuss the results of our sixth annual survey, in which we asked industry professionals how their organizations are adapting to meet the ever-changing needs of sophisticated consumers in an increasingly digital landscape.