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Webinars

Hear from top experts in the fields of conversion
optimization, UX research, design, product, and more.

New consumer insights amidst COVID-19

New consumer insights amidst COVID-19

MICHAEL MACE

In this webinar we’ll share key takeaways from research UserTesting has been conducting on the consumer impact of the current COVID-19 crisis, and how it’s changing customer behavior.

60 minutes
April 9, 2020
60 minutes
April 9, 2020
New consumer insights amidst COVID-19
The Espresso Series

The Espresso Webinar Series

HOSTED BY USERTESTING

From 9 April, UserTesting's EMEA team will be hosting live interviews, every week, with different CX leaders from some of the fastest growing and innovative European businesses.

30 minutes
April 9, 2020

The Espresso Webinar Series

HOSTED BY USERTESTING
30 minutes
April 9, 2020
The Espresso Series
The 2020 CX Industry Report

When business is human, insights drive innovation: The 2020 CX Industry Report Results

JANELLE ESTES AND MICHAEL MACE

Join UserTesting's Chief Insights Officer, Janelle Estes, and VP, Market Strategy, Michael Mace as they present findings from the 2020 CX Industry Survey. In its seventh annual CX Industry Survey, UserTesting asked over 7,600 professionals how their organizations are meeting the challenges and opportunities in today’s customer-centered industry.

60 minute
April 16, 2020
April 2020 Product Release Webinar

April 2020 Product Release Webinar

NATE WRIGHT AND BRIAN TRAN

In this webinar, you’ll get a full look at our latest human insight innovations, and learn how our exciting new features empower more teams to capture customer feedback more efficiently than ever.

60 minutes
April 22, 2020

April 2020 Product Release Webinar

NATE WRIGHT AND BRIAN TRAN
60 minutes
April 22, 2020
April 2020 Product Release Webinar
Janelle Estes

Bridging the Empathy Gap: The 3 most critical moments to collect customer feedback to make better product decisions

Janelle Estes

Join Chief Insights Officer, Janelle Estes, as she shares a proven formula to strategically deploy empathy to make the right product decisions—without slowing down design cycles.

45 mins
Nov. 06, 2019
From Zero to $100M: How We Leverage UserTesting to Build an Industry-Leading Product

From Zero to $100M: How We Leverage UserTesting to Build an Industry-Leading Product

Brian Tran

In this webinar with UserTesting’s Director of Product Management, Brian Tran will share creative ways he leverages the UserTesting platform for product discovery and validation to make decisions quickly and confidently.

50 mins
Sept. 19, 2019
Dan Olsen

Test First, Code Second. A Proven 6-Step Process to Rapidly Achieve Product-Market Fit.

Dan Olsen

Find out from best-selling author Dan Olsen’s (Lean Product Playbook) to learn a proven 6-step process that will help you to remove all guesswork and fuel informed product decisions on your mission critical projects.

30 mins
July 31, 2019
Stephanie Connor, Karmin Mauritz And Emmerline Wu

Scaling Human Insight: How Starbucks leverages fast feedback to deliver great customer experiences

Stephanie Connor, Karmin Mauritz And Emmerline Wu

Join us as we sit down with the UX team at Starbucks, Karmin Mauritz, Sr. UX Researcher, Stephanie Connor, UX Research Manager, and Emmerline Wu, UX Researcher to learn how their team has scaled human insights to evolve its UX research practice.

30 mins
June 19, 2019
Stephanie Connor, Karmin Mauritz And Emmerline Wu
Devin Harold

Scaling Human Insight: How Verizon’s UX Research Manager connects with customers through live interviews

Devin Harold

Join Devin Harold, UX Research Manager at Verizon, to learn how his team gets up close and personal with customers through Live Conversation interviews to better understand their needs and how they really interact with Verizon products and services.

35 mins
June 12, 2019
Janelle Estes

Unraveling the appeal of fintechs: consumer findings & trends

Janelle Estes

UserTesting’s Chief Insights Officer, Janelle Estes, conducted a study with customers from five of the fastest growing fintechs—Brex, Ally, SoFi, Kabbage and Robinhood—to find answers. She’ll share her findings, including what consumers like and dislike about doing business with these firms.

30 mins
May 16, 2019
Michael Mace

The rise of the Experience Economy: 2019 CX Industry Report

Michael Mace

Join UserTesting’s VP of Market Strategy, Michael Mace, to discuss the results of our sixth annual survey, in which we asked industry professionals how their organizations are adapting to meet the ever-changing needs of sophisticated consumers in an increasingly digital landscape.

60 mins
Apr. 16, 2019
Tanya Koshy And Michael Mace

Make great product decisions in real time using fast customer feedback

Tanya Koshy And Michael Mace

In this webinar, we’ll announce a new product that empowers anyone in a product team to incorporate fast customer feedback into every product decision. You don’t have to be a trained researcher, and there’s no need to watch hours of video. This webinar will include practical examples and live demonstrations by UserTesting’s VP of Product Management Tanya Koshy and VP of Market Strategy Michael Mace.

60 mins
Apr. 04, 2019
Christopher Condo And Tanya Koshy

A Product Manager’s Guide to Building the Right Software in Less Time

Christopher Condo And Tanya Koshy

Join UserTesting’s VP, Product Management, Tanya Koshy, and guest speaker Sr. Analyst at Forrester, Christopher Condo, in a webinar tailored towards product professionals looking to build software faster, safer and in a more controlled manner by removing the guesswork from the process.

60 mins
Feb. 27, 2019
60 mins
Feb. 27, 2019
Christopher Condo And Tanya Koshy
Jacob Smith

Healthcare Chatbot Diagnosis: Will consumers trust them with their health?

Jacob Smith

Jacob Smith, Sr. UX Researcher, will be presenting the findings from the competitive benchmarking study. As consumers become more and more comfortable digitally sharing their personal information, accessing medical advice or information via an app may soon become the new normal.

60 mins
Feb. 20, 2019