About Us
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We’re the Human Insight Engine for the enterprise, enabling organizations to craft exceptional customer experiences.
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Exceptional experiences start with real human insight
Despite years of investment in delivery platforms, a gap remains between what customers expect and what companies deliver.
The challenge? Traditional methods—surveys, focus groups, and analytics—fail to capture real human emotions, behaviors, and intent in the moment. Without direct insight, companies rely on assumptions rather than reality.
UserTesting bridges this gap with the Human Insight Engine, empowering product, marketing, digital, and CX teams to validate decisions, co-innovate at scale, and create the best possible experiences.
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Awards
G2 Users Most Likely to Recommend Spring 2025
G2 Leader Enterprise Spring 2025
G2 Grid Leader Spring 2025
Stevie Awards 2025 Silver
Stevie Awards 2025 Bronze
Stevie Awards 2025 Gold
2025 Top Rated Software Award on FeaturedCustomers
Vault Internships Top Ranked Tech and Engineering 2025
Vault Internships Top Ranked Real-Life-Experiences 2025
Vault Internships Top Ranked Overall Diversity 2025
Vault Internships Top Ranked 2025
G2 Leader Winter 2025
G2 Leader Enterprise Winter 2025
G2 Leader Mid-Market Winter 2025
TrustRadius Buyer's Choice 2025
The Top 100 Software Companies of 2024
Proddy Awards Top UX Research Product
G2 Leader Fall 2024
G2 Users Most Likely To Recomment Fall 2024 - Enterprise
G2 Fall 2024 Award - Best Estimated ROI Enterprise
Ventana Research Award Finalist
G2 Leader Spring 2024 - Enterprise
G2 Leader Spring 2024 - Mid-Market
Stevie Awards 2024 Bronze
Stevie Awards 2024 Silver
G2 Enterprise Spring 2024 Award
G2 Users Love Us Award
G2 Leader Spring 2024
TrustRadius Top Rated 2024
G2 Leaders Badge Winter 2024
G2 Crowd Leader Badge Enterprise Winter 2024
Customer success winter 2024 award
Customer feedback management software winter 2024 award
Constellation shortlist 2024 award
G2 Badge Small Business Summer 2023
Achievement in Customer Service Automation
Front-Line Customer Service Team of the Year
2023 Global Emerging Partner
TrustRadius Best Relationship Winter 2023
TrustRadius Best Value for Price Winter 2023
TrustRadius Best Feature Set Winter 2023
TrustRadius Best Of 2023 Award
G2 Leader Badge Small Business Fall 2022
G2 Leader Badge Mid Market Fall 2022
G2 Leader Badge Enterprise Fall 2022
Best Technology Partner Newcomer
Financial Times Americas’ Fastest Growing Companies 2022
Crozdesk Quality Choice 2022
Crozdesk Trusted Vendor 2022
Crozdesk Happiest Users 2022
GetApp Category Leaders for UX Software 2022
Atlanta Journal-Constitution Top Workplaces 2022
Stevie Award 2022
TrustRadius Most Loved 2022
TrustRadius Best Feature Set 2022
G2 Leader Badge Small Business 2022
G2 Leader Badge Enterprise 2022
G2 Leader Badge Mid Market 2022
The Proddy Awards User Research 2021
G2 Leader Badge Mid Market 2021
G2 Leader Badge Enterprise 2021
G2 Leader Small Business 2021
San Francisco Business Times Best Places to Work
Financial Times Americas’ Fastest Growing Companies 2021
Built In SF BPTW 2021
Built In Perks and Benefits 2021
G2 Software Sellers 2021
G2 Customer Service 2021
TrustRadius Top Rated 2021
TrustRadius Best Customer Support 2021
Transatlantic Growth Awards
Tech Cares TrustRadius
Stevie Award 2020
San Francisco Business Times Best Place to Work
Proddys Best Usability Testing Winner
FT The Americas’ Fastest Growing Companies
Crozdesk Trusted Vendor
TalentDesk Best Companies To Work For
Stevie Award 2019
San Francisco Business Times Fast 100
Products that Count
Bay Area News Group Top Workplaces
Atlanta Journal Constitution Top Workplaces
San Francisco Business Times Best Place to Work
Deloitte Technology Fast 500
2018 Career Launching Company
