October 2026 quarterly announcement
Keep human insight at the center of AI-enabled work
AI is changing what teams build and how they work. Our latest releases help teams deepen customer feedback at unmoderated scale, bring customer context into AI-enabled workflows, and evaluate the AI experiences they create.
Customer understanding, wherever work happens
Three ways UserTesting is helping teams keep real customer evidence close to the work: deeper feedback across more sessions, customer context inside AI workflows, and a new way to evaluate AI experiences.
Go deeper at unmoderated scale with AI Moderation
AI Moderation asks relevant follow-up questions based on what participants say during a Think Out Loud study, helping teams uncover more of the reasoning, expectations, and context behind their responses.
Pair adaptive follow-up with the reach of unmoderated testing, and teams can get richer feedback from many more participants, across more markets, without a moderator in every session.
Bring customer evidence into your AI workflows with MCP
UserTesting's MCP Server brings customer insight into supported AI tools, helping teams recruit participants, launch studies, and work with customer feedback within their existing workflows.
With access to complete session transcripts, teams can pull real customer conversations into the tools they use to analyze, plan, and build, so evidence is available at the point of decision.
Understand how people relate to your AI experience with AI Relationship Quality
Building AI that performs well is only part of the picture. Teams also need to understand how people experience and relate to the AI they're using.
AI Relationship Quality (ARQ) measures conversational and agentic AI experiences across five dimensions: understanding, trust, control, outcome, and affinity. Delivered through UserTesting Professional Services, ARQ provides a repeatable relationship score that complements traditional AI evaluations and helps teams identify opportunities to improve the customer experience.
More improvements across the platform
We're also expanding the ways teams can reach participants, capture feedback, and create studies.
Advanced Targeting now supports specialized recruiting in additional countries, helping teams reach the audiences they need across more markets. Recent improvements also include testing without the UserTesting browser extension, mobile participant enhancements, updates to Live Conversation, reusable study templates, and Card Sort in New Think Out Loud.
Turn insights into action faster
See how the newest features translate into real impact for your business.
