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Frustrating Experience with UserTesting
What do you like best about the product?
The initial setup of UserTesting was easy.
What do you dislike about the product?
I didn't really get going with UserTesting because I had issues initially with the software and then trouble with the VPN. My account was deleted for no reason after I appealed many times to customer help. Their onboarding process needs some help. The initial interview had an issue with my VPN, and it was the only service that did. I attempted to get help from UserTesting with no results. It wasn’t very user-friendly, and there could be a lot more information available on the app itself. Communication was very complicated, and I was never offered any resolution.
What problems is the product solving and how is that benefiting you?
UserTesting didn't solve problems for me; it actually created some.
Fast, Genuine User Feedback That Removes Guesswork
What do you like best about the product?
UserTesting makes it really easy to understand what real users think and feel while using a product. What I like is how quickly you can get genuine feedback by watching users interact with your product and hearing their thoughts in real time. It removes a lot of guesswork from decision-making. Instead of assuming what users want, you actually see where they struggle or what they like. This helps improve designs, flows and features with more confidence and saves time that would otherwise go into back and forth discussions.
What do you dislike about the product?
Usertesting can get expensive, especially if you need frequent tests or large number of participants. This can be a bit limiting for smaller teams or startups. Another downside is that the quality of feedback can sometimes vary depending on the participant. Not every session gives deep insights, so you still need to spend time filtering and interpreting results.
What problems is the product solving and how is that benefiting you?
User Testing solves the problem of not really knowing how real users experience your product. Instead of relying on assumptions, internal opinions, or long feedback cycles, it lets you see and hear users interact with your product directly. For me, this is super helpful because it brings clarity fast. I can quickly understand where users get confused, what they like and what needs improvement. It saves a lot of guesswork, helps teams make better decisions wth confidence and ensures changes are based on real user behavior, not just opinions.
Valuable Platform, But Limited Opportunities for Testers
What do you like best about the product?
UserTesting is a well-known platform where you can complete simple tasks and assist companies in gathering valuable feedback from potential customers. Occasionally, they provide tests to participate in, but unfortunately, being chosen for these opportunities is not easy. I joined this panel over a year ago, and I am still waiting for my first real chance to take part.
What do you dislike about the product?
I don't like that it seems nearly impossible to be selected, and overall, the opportunities they provide are very limited. In contrast, I am able to work regularly with other platforms.
What problems is the product solving and how is that benefiting you?
Their goal should be to connect companies with customers in order to gather valuable feedback. However, I am beginning to question whether this company is truly committed to that purpose.
Clear Instructions and Timely Payments Make It Stand Out
What do you like best about the product?
Instructions are very clear and timely payments.
What do you dislike about the product?
Less tests comparatively and a lot of restrictions.
What problems is the product solving and how is that benefiting you?
It bridges the gap between real users and product researchers.
Versatile Testing Platform with Flexible Device Support
What do you like best about the product?
I like that UserTesting provides variety of test types; websites, prototypes, mobile apps, surveys and office platforms. The tests can also be completed in any device.
What do you dislike about the product?
I don’t like that there’s not much available work in the Philippines. I have had a lot of opportunities every time, I am back in Australia.
What problems is the product solving and how is that benefiting you?
UserTesting provides and gathers insights, realtime feedback, broad testing and easy payment process for testers. This is a good platform for UX research and user validation.
Access Frustrations, Promising Platform
What do you like best about the product?
I use UserTesting because the platform values human opinions over AI-generated content, which I find meaningful. Their website boasts smooth animations and an intuitive user interface, enhancing my experience even though they currently don't offer a dedicated app for participants from India. I appreciate the platform's transparency; they promptly inform whether new participants can join, which saves time and prevents unnecessary waiting. Additionally, I am aware from online forums about the potential to earn well through participating in studies on UserTesting, which motivates my desire to get involved. Despite the issues with logging in, accessing the user interface via a Chrome browser is a seamless experience.
What do you dislike about the product?
I find it frustrating that UserTesting does not consistently allow me to participate in studies, especially since I am from India and they state that participants are accepted from every region. It's disappointing to encounter repeated login issues that prevent me from participating because there are seemingly enough respondents already. This lack of access is disappointing because it prevents me from engaging in user studies and sharing my perspectives, despite the platform's claim to accept participants globally.
What problems is the product solving and how is that benefiting you?
I use UserTesting to participate in user studies, earning money for my time and opinions, which values human insights over AI-generated content.
Great for Panel Sampling, Needs Improvement in In-App Coding
What do you like best about the product?
I really appreciate UserTesting for its ability to allow me to listen to audio and watch videos while coding the transcript simultaneously. This feature facilitates a seamless flow in reviewing research and brings a degree of efficiency to my work. Moreover, I find immense value in UserTesting’s panel sampling and recruitment features. These functionalities greatly enhance my process of gathering qualitative market insights and user feedback, which is crucial for the validation of designs and product bets.
What do you dislike about the product?
I wish I had more control over how I code in UserTesting and the ability to save quotes directly within the app. The current functionality doesn't allow for this, or I don't understand how to do it, and I find myself missing features like those offered by Dovetail, which our organization doesn't have access to. I use to use a connector between testing and DT in my last org. That was super helpful.
What problems is the product solving and how is that benefiting you?
I use UserTesting for qualitative validation of designs, reviewing UX research. It benefits me by providing panel sampling and recruitment, even though I'm not the primary user and wish it had in-app coding features like Dovetail.
Positive experience of recently returning to UserTesting
What do you like best about the product?
Good quality system with most of the features you'd expect from a market leader. Reasonably easy to use. Continuous improvement of the software (e.g. recent AI offering). Good support when you need it.
What do you dislike about the product?
Can be difficult to know exactly what features to use that will get the right result for the particular needs of the project you're working on
What problems is the product solving and how is that benefiting you?
Finding out from users what works and what doesn't on existing apps and website and on prototypes and systems in development.
Love this tool for quick and valuable feedback
What do you like best about the product?
Usertesting allows us to get feedback about our website from real people, very quickly. You can screen the users to ensure they meet your criteria. Generally we get results back within an hour, it has never taken more than a day. I like that you can take notes directly in the videos, so that you can easily find your spot later on. You can also create highlight reels and share them with your team members.
What do you dislike about the product?
It would be nice if I could do all my analysis and notes in user testing's site. Right now I am able to create notes on the video, and share clips, but I'd love to have a space to easily record and share higher level insights. No, you don't get the subtle observations that you would in an in person usability test, but this tool lets you get quick feedback to build up to an eventual in person test that may be more valuable than if you hadn't done any online tests first.
Recommendations to others considering the product:
Take the time to speak with their support and customer representatives, they are very helpful.
What problems is the product solving and how is that benefiting you?
With this tool we are able to get quick, valuable feedback on our website. We use this to make decisions and changes to our site with the goal of giving users what they really want.
If your customers are always right, why not ask them?
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