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4.25/5

Based on 1039 reviews from

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Verified User in Financial Services

November 13, 2025

Positive experience of recently returning to UserTesting

What do you like best about the product?

Good quality system with most of the features you'd expect from a market leader. Reasonably easy to use. Continuous improvement of the software (e.g. recent AI offering). Good support when you need it.

What do you dislike about the product?

Can be difficult to know exactly what features to use that will get the right result for the particular needs of the project you're working on

What problems is the product solving and how is that benefiting you?

Finding out from users what works and what doesn't on existing apps and website and on prototypes and systems in development.

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Kelly Jennings

Australia

November 11, 2025

Effortless Participant Recruitment and Seamless Panel Management

What do you like best about the product?

We can host our own panel in UserTesting with our customers, without the hassles of manual maintenance. If we want to, we can also easily reach out to the public panel - it's easy to fill research studies with participants. The team at UserTesting have also been great, from implementation right through to regular catch ups on feature updates and general questions.

What do you dislike about the product?

As with any research, analysis remains the most challenging aspect. I appreciate any tools that can assist with this stage of the process. While the AI features in UserTesting are useful for providing a high-level overview, truly deep insights still require human interpretation and analysis.

What problems is the product solving and how is that benefiting you?

UserTesting helps us better understand user problems before and whilst we are solving them, to ensure we solve the right problems. It helps us connect with customers we might not have had a chance to. It reduces development time and rework, and not releasing the wrong solution.

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Verified User in Computer Software

October 28, 2025

Genuine User Insights, Though Dashboard Can Be Overwhelming

What do you like best about the product?

UserTesting helps in understanding what people think when they you their product. There is no need of guessing what users might be feeling, with the help of UserTesting you have the ability to watch them and interact with your website and App in real time. It's feedback is genuine and unfiltered that helps in spot issues you would never notice from your own.

What do you dislike about the product?

It's Dashboard is little overwhelming at first with lots of options and filters to sort through.

What problems is the product solving and how is that benefiting you?

It helps in solving problems related to understanding of what users actually thinks and how they actually interact with the product. Our team was struggling with guessing user behaviour that often leads to designs or features that don't meet real needs. UserTesting helped by allowing us to watch and listen real people use you website, app, revealing where they are confused and what needs to be improves.

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RKay Gaming

India

October 11, 2025

Very good website for earning side income

What do you like best about the product?

good test or survey to earn some good income

What do you dislike about the product?

survey is avaliable for very less time u have to be active

What problems is the product solving and how is that benefiting you?

usertesting asks to test or answer and give some good side income

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LOKESH GUNDLAPPLLY

India

October 7, 2025

A reliable platform to share feedback and improve digital experiences

What do you like best about the product?

UserTesting offers a straightforward and user-friendly interface for conducting usability tests. I appreciate how it enables me to test different websites, prototypes, and mobile apps, all while contributing to the improvement of various products. The instructions for each test are clear, and payments are handled efficiently once a test is completed. Overall, it’s an excellent platform for honing UX skills and gaining insights into user behavior in practical, real-world situations.

What do you dislike about the product?

At times, the number of available test opportunities can be limited based on your demographics or profile type. Some tests also require users to have higher experience ratings before they can participate, which may pose a challenge for newcomers trying to get started. Furthermore, the review process for submitted tests can sometimes take longer than anticipated.

What problems is the product solving and how is that benefiting you?

UserTesting enables me to efficiently collect genuine feedback from real users on digital products such as websites, apps, and prototypes before they go live. This process helps me uncover usability problems, refine design flows, and ultimately deliver a better experience for end users. The platform serves as a valuable link between design teams and actual users, empowering businesses to make informed, data-driven decisions about user experience. For me personally, it has deepened my understanding of user behavior, significantly sped up the usability testing process, and provided practical insights that benefit both my personal projects and my professional work in UX.

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Erdogan Erdogan

United Kingdom

October 7, 2025

I am a loyal user of User Interview. Sometimes I am struggling to have works from them.

What do you like best about the product?

What I appreciate most is their reward system—it truly feels magical.

What do you dislike about the product?

There are times when I feel like I would be a great match for a study, but I still don't get selected.

What problems is the product solving and how is that benefiting you?

This service provides high-quality surveys with excellent participants, which I find very important. It truly helps by ensuring both the surveys and the respondents meet a high standard.

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Anshu Kumari

India

October 1, 2025

user Testing

What do you like best about the product?

User Testing is human insight plateform that helps companies to understand the how real users interact with company's product, website and services.it allows companies to collects real feedback from real users recorded vedios , surveys and josh talk or interviews.

What do you dislike about the product?

Its advance feature require subscription either montly or annually which make extra cost to small size companys .Technical experienced persons are required to to implement or handle into organisation.

What problems is the product solving and how is that benefiting you?

User Testing is maily used for solving many problems in organisation in which is one is that we can conduct the survey or interview to collect or maintain real feedback from real users which make beneficial for any organisation to increase their customer based on survey or interview. we can slo reduce cost of company . it do not reqire any type of coding to implement into organisation.

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Mikaela Berardi

United States

September 18, 2025

I have used user testing in the past on research projects and it has been incredibly useful

What do you like best about the product?

I really liked how seamless the platform is to connect with other users in real time and get access to diverse audiences

What do you dislike about the product?

I wish there was a built in feature to synthesize information a bit easier to make data collection from user interviews more seamless

What problems is the product solving and how is that benefiting you?

It is getting real time feedback from diverse audiences for products, services or reviews for a select client

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FEATURED REVIEW

Verified User in Internet

Director of Product ManagementTechnology

Small business or StartupUnited States

December 17, 2015

Love this tool for quick and valuable feedback

What do you like best about the product?

Usertesting allows us to get feedback about our website from real people, very quickly. You can screen the users to ensure they meet your criteria. Generally we get results back within an hour, it has never taken more than a day. I like that you can take notes directly in the videos, so that you can easily find your spot later on. You can also create highlight reels and share them with your team members.

What do you dislike about the product?

It would be nice if I could do all my analysis and notes in user testing's site. Right now I am able to create notes on the video, and share clips, but I'd love to have a space to easily record and share higher level insights. No, you don't get the subtle observations that you would in an in person usability test, but this tool lets you get quick feedback to build up to an eventual in person test that may be more valuable than if you hadn't done any online tests first.

Recommendations to others considering the product:

Take the time to speak with their support and customer representatives, they are very helpful.

What problems is the product solving and how is that benefiting you?

With this tool we are able to get quick, valuable feedback on our website. We use this to make decisions and changes to our site with the goal of giving users what they really want.

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