UserTesting's verified customer ratings and reviews

Ratings and reviews

Award-winning experiences, backed by real users.

Hear directly from our customers on G2 and TrustRadius.

4.2/5

Based on 1058 reviews from

5 star

539

4 star

213

3 star

2 star

1 star

All review sites

All regions

Sort by

All company sizes

All industries

72 of 792 Total Reviews

Sort by

Most Recent
Highest Rated
Lowest Rated

Verified User in Media Production

September 15, 2026

Easy Study Setup and Strong Screening Logic, but Panel Quality Could Improve

What do you like best about the product?

The studies are easy enough to set up, and there’s a good range of screening logic features you can use. That makes it much better than some similar products, because you can screen and route participants as needed.

What do you dislike about the product?

The panel quality is not great, it's almost all professional users who just look together more money meaning that they are way too attuned to usability problems and are not always that great on the subject either compared to a normal person

What problems is the product solving and how is that benefiting you?

The moderated and unmoderated studies work reasonably well have ever sometimes it lets through people with really bad connection compared to dscout

Posted on

Verified User in Information Technology and Services

September 9, 2026

Great Recruitment Options, but Tree Testing and Card Sorting Results Feel Limited

What do you like best about the product?

I like the wide variety of recruitment options.

What do you dislike about the product?

The tree testing and card sorting results are limited compared to Optimal Workshop.

What problems is the product solving and how is that benefiting you?

AI overviews make it easy and quick to get insights to share.

Posted on

Luciana Sophie

Spain

June 11, 2026

Quick Access to Real Users with an Intuitive Dashboard and Rich Video Insights

What do you like best about the product?

UserTesting offers quick and convenient access to real users, where it captures feedback and usability testing results The program has simplified launch and testing procedures and no extensive orientation or training required We get screen captures and video recordings, which obtains qualitative insights about a product The software allows a large participant pool, which brings a robust turnaround times UserTesting is resourceful in ensuring that we get usability issues right on time, mostly earlier during the program development phase The process of testing is done across mobile apps, websites and other digital spaces The dashboard we get from UserTesting is very intuitive and it helps us in reviewing all the recordings and responses from participants

What do you dislike about the product?

Start ups and small teams finds UserTesting very expensive and above their budgets The program needs the recruitment of specialized teams or audiences, which might be expensive and challenging

What problems is the product solving and how is that benefiting you?

We use UserTesting to validate the effectiveness of a product, program, or website before it gets launched UserTesting is very impressive in helping us identify all the usability problems and the impacts they may have to users experience The app helps us to avoid guess work when dealing with product design and development UserTesting ensures we get direct feedback from our customers, something that makes us more informed and confident We understand the way users interact with our digital products and services, ensuring that we update when needed This software is resourceful to the market teams, where it helps them evaluate campaigns, messages and content shared

Posted on

Sambit Kumar Bhuayn

India

June 6, 2026

UserTesting Makes Gathering Genuine Feedback Fast and Simple

What do you like best about the product?

UserTesting is a platform where two types of people can register: business users and testers. Business users can list their new or upcoming features and select specific testers to try them out and share their own genuine feedback. The tests are mostly four types: unmoderated, live conversation, small live conversation, and short tests. For testers, a certain amount is allocated for completing each test, and once it’s approved, you can receive your compensation through PayPal. Tester can get 50+ tests within a week and they pay very well compared with their competitors. Task's are related to UI / UX design and core business talk. Easy onboarding with a sample qualifying task.

What do you dislike about the product?

Sometimes, business users don’t provide enough details about the task. At times, the prototype and Figma pages also don’t work properly. Around 10–20% of tasks come with real tasks that take 20+ minutes to complete, but the pay is still low.

What problems is the product solving and how is that benefiting you?

Business user can get one platform where they can list their upcoming features evaluation and ratings before going to production. As tester they can consider as freelancer job which pay well and per task by giving some genuine feedback.

Posted on

Verified User in Telecommunications

May 19, 2026

Quick Recruiting, but Too Limited for Flexible User Testing

What do you like best about the product?

It's quick for recruiting to get quick findings, and has more or less ways to do quick user testing

What do you dislike about the product?

It's limited in its capabilities. It's missing certain methods such as click test. It's limited in types of questions and formats you can use

What problems is the product solving and how is that benefiting you?

They have new releases often, but it's still leaving a lot to be desired

Posted on

Anchal Jain

India

May 4, 2026

UserTesting: Real Feedback Made Simple That Improves Products

What do you like best about the product?

The best thing about UserTesting is getting fast video feedback from real people so you can see exactly how they use your product.

What do you dislike about the product?

The main thing I dislike about UserTesting is its high price, which can be too expensive for smaller companies or individual creators.

What problems is the product solving and how is that benefiting you?

UserTesting takes the guesswork out of product decisions by letting you watch real people use your product. That saves time and money because you can catch mistakes early. It also shows you exactly where users get stuck, so you can improve the experience and avoid spending money building features that nobody ends up liking.

Posted on

Gonzalo M. Gonzales

Mexico

April 18, 2026

UserTesting Streamlines Recruiting and Delivers Consistently Relevant Insights

What do you like best about the product?

UserTesting helps me enormously when it comes to recruiting relevant users. It has made it easier for us to streamline our research process and consistently gather highly relevant insights.

What do you dislike about the product?

It’s very expensive, and it doesn’t offer the most relevant integrations—especially when it comes to bringing in data that wasn’t collected through UserTesting.

What problems is the product solving and how is that benefiting you?

It helps us quickly gather feedback on our digital products from the right users, and it doesn’t require much extra effort on our side.

Posted on

Rodrigo Gonzalez

Spain

March 16, 2026

Designed for researchers: essential for small teams

What do you like best about the product?

UserTesting understands how researchers do their work, so they have designed their product around that. I work in a small research team and we wouldn't be able to conduct some forms of research without UT.

What do you dislike about the product?

There really isn't anything I can think of. I do wonder how many people go through the onboarding? I skipped it as fast as I could.

What problems is the product solving and how is that benefiting you?

To give a more concrete example: UT analyses for us an amount of answers to open-ended questions that we simply would not be able to. I've been in research for more than a decade and I remember categorizing stuff without any aid. It's time consuming which means it's expensive.

Posted on

Pagination

Current page 1
Page 2
Page 3
Page 4
Page 5
Page 6
Page 7
Page 8
Page 9
Next page
Last page

FEATURED REVIEW

Verified User in Internet

Director of Product ManagementTechnology

Small business or StartupUnited States

December 17, 2015

Love this tool for quick and valuable feedback

What do you like best about the product?

Usertesting allows us to get feedback about our website from real people, very quickly. You can screen the users to ensure they meet your criteria. Generally we get results back within an hour, it has never taken more than a day. I like that you can take notes directly in the videos, so that you can easily find your spot later on. You can also create highlight reels and share them with your team members.

What do you dislike about the product?

It would be nice if I could do all my analysis and notes in user testing's site. Right now I am able to create notes on the video, and share clips, but I'd love to have a space to easily record and share higher level insights. No, you don't get the subtle observations that you would in an in person usability test, but this tool lets you get quick feedback to build up to an eventual in person test that may be more valuable than if you hadn't done any online tests first.

Recommendations to others considering the product:

Take the time to speak with their support and customer representatives, they are very helpful.

What problems is the product solving and how is that benefiting you?

With this tool we are able to get quick, valuable feedback on our website. We use this to make decisions and changes to our site with the goal of giving users what they really want.

Posted on