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4.25/5

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Sameer Sinha

India

August 7, 2025

User Testing Impact

What do you like best about the product?

UserTesting excels in providing a platform that allows for real-time observation of user interactions with digital products, which helps validate design choices before full-scale development. Its efficiency in test setup and rapid response collection, combined with a straightforward interface, makes it accessible even for those new to usability testing.

What do you dislike about the product?

While UserTesting is a valuable tool for UX research, some users have reported several drawbacks. These include high costs, particularly for smaller teams or startups, and the potential for overwhelming data volume without advanced analysis tools to distill key insights.

What problems is the product solving and how is that benefiting you?

UserTesting solves the problem of understanding user behavior and gathering actionable feedback to improve product design and user experience. By providing access to real users and their interactions with products, UserTesting helps teams identify pain points, validate design choices, and ultimately create more user-friendly and successful products.

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Verified User in Information Technology and Services

UX DesignerTechnology

GlobalUnited States

June 26, 2025

My experience with User Testing

What do you like best about the product?

I appreciate how UserTesting offers a variety of tools that help me design interviews tailored to the goals of the study and gather meaningful insights. I especially value the quick metrics and live interviews—they make it easier to prepare my reports and confidently present design directions to stakeholders.

What do you dislike about the product?

I need to go through all the sessions to hear what our users have to say—it's time-consuming, but incredibly useful and unavoidable.

What problems is the product solving and how is that benefiting you?

UserTesting helps me quickly gather UX insights without needing lengthy approval processes or full stakeholder buy-in—especially valuable when working under tight deadlines. Its speed and flexibility allow me to validate early design ideas and test usability before implementation. This not only helps me catch potential issues early but also leads to more user-friendly, effective design solutions.

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Verified Reviewer

Technology

EnterprisePortugal

June 13, 2025

Great for key business decisions

Use Cases and Deployment Scope:

I use it whenever I need quick user feedback to a certain redesign, or to current designs. Their feedback help me support some necessary improvements, and represent decisive feedback sometimes.

Likelihood to Recommend:

Well for testing prototypes and general interaction things. Not so well for very specific use cases where users need to be users of your product

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Ryan Guinee, CFLE

Senior UX DesignerNon-profit

EnterpriseUnited States

June 6, 2025

Powerful tool that would benefit from its own purpose

Use Cases and Deployment Scope:

UserTesting is empowering our organization to give users a voice. We are integrating their voice into our strategic priorities and it's helping us shape decisions that affect them. I conduct a variety of tests including persona development interviews, prototyping tests, IA (information architecture) tests like card sorting, or generative research where we just want to talk to users and understand their world.

Likelihood to Recommend:

UserTesting's strengths are its panelists, flexible incentive structure, and breadth of testing modes. I like that they push for the latest and greatest features that users are asking for. As the platform has changed to adopt user preferences, the navigation and site structure has diminished. It can be difficult to know where to find tools, there are inconsistencies in test organization/folder structure, and some features are just buried behind a "clean" UI. The tool suits power users well and I'd like to have easier access to powerful features.

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Verified Reviewer

Media & entertainment

EnterpriseUnited Kingdom

June 5, 2025

The go-to for usability testing

Use Cases and Deployment Scope:

Im a user researcher at Conde Nast. It is our principle tool to connect with audiences across our brands. Primarily it is used for usability studies, interviews or mixed method testing. Both moderated and unmoderated. It does have a secondary use for surveys although this is less reliable given the wide scope of the pool of participants.

Likelihood to Recommend:

Well suited to its original purpose- usability testing and interviews. This can be performed at pace, given the large audience (although our brands are very well known so this should not be a barrier) and there is a decent level of task customisation when conducting unmoderated testing.Its less appropriate for survey where you are looking to capture genuine intent/behaviour, even with screeners the data skews more positively than onsite survey, makes me question the quality of survey respondents.

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Jean Lavergne

Sr UX DesignerFinancial services

GlobalCanada

June 5, 2025

User testing a great research tool in constant evolution.

Use Cases and Deployment Scope:

We use UserTesting to validate our assumptions on a product design. To make better decisions to improve the user experience and enhance our product usability, and to create more user-friendly designs. This process helps us reduce the risk of proposing the wrong product design and increase customer satisfaction by aligning the product more closely with what the user wants and expects.

Likelihood to Recommend:

Creating user testing, interviews, and surveys is quite easy. You can include many types of questions, as well as tree testing and Card sorting. On the other hand, exporting the data is still a very basic process.

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Verified Reviewer

Education

Mid-MarketUnited States

June 5, 2025

Highly recommend

Use Cases and Deployment Scope:

We use UserTesting for conducting qualitative research with both our customers and non-customers. We run moderated and unmoderated interviews, usability tests and surveys to test prototype designs, get user feedback on their experiences with our products, and understand our customer pain points in order to improve our product offerings and services. By using this tool, we are able to quickly create the test or surveys and gather insights almost instantly once we get feedback which helps with our turnaround time for our projects.

Likelihood to Recommend:

If you are looking to run moderated interviews, usability testing or just gathering quick survey results, UserTesting would be a good fit whether you are a beginner company or a well established one. I think all companies should conduct research to better their products and services and to understand their consumers and UserTesting makes it very easy to do so. They also provide lots of resources to learn and personal help if needed.

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Giovanna de Gaspari

User Research ManagerRetail & ecommerce

Mid-MarketGermany

May 30, 2025

One of the most complete tools

What do you like best about the product?

UserTesting is one of the most complete tools in the market. They offer so many test types and their panel is robust, allowing us to run unlimited tests. The recording functionality is a differential. They constantly release product improvements.

What do you dislike about the product?

Their interface can be a bit complex for non-researchers as they offee too many possibilities.I would like them to simplify it and provide more guidance to non-researchers.

What problems is the product solving and how is that benefiting you?

We can easily reach out to employees and B2B companies to run usability testes and interviews.

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FEATURED REVIEW

Verified User in Internet

Director of Product ManagementTechnology

Small business or StartupUnited States

December 17, 2015

Love this tool for quick and valuable feedback

What do you like best about the product?

Usertesting allows us to get feedback about our website from real people, very quickly. You can screen the users to ensure they meet your criteria. Generally we get results back within an hour, it has never taken more than a day. I like that you can take notes directly in the videos, so that you can easily find your spot later on. You can also create highlight reels and share them with your team members.

What do you dislike about the product?

It would be nice if I could do all my analysis and notes in user testing's site. Right now I am able to create notes on the video, and share clips, but I'd love to have a space to easily record and share higher level insights. No, you don't get the subtle observations that you would in an in person usability test, but this tool lets you get quick feedback to build up to an eventual in person test that may be more valuable than if you hadn't done any online tests first.

Recommendations to others considering the product:

Take the time to speak with their support and customer representatives, they are very helpful.

What problems is the product solving and how is that benefiting you?

With this tool we are able to get quick, valuable feedback on our website. We use this to make decisions and changes to our site with the goal of giving users what they really want.

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