UserTesting's verified customer ratings and reviews

Ratings and reviews

Award-winning experiences, backed by real users.

Hear directly from our customers on G2 and TrustRadius.

4.2/5

Based on 1045 reviews from

5 star

535

4 star

209

3 star

2 star

1 star

Star Rating

All review sites

All regions

Sort by

All company sizes

All industries

843 of 843 Total Reviews

Sort by

Most Recent
Highest Rated
Lowest Rated

Verified Reviewer

Education

GlobalAustralia

February 9, 2025

UserTesting is a good UXR tool.

Use Cases and Deployment Scope:

User Testing is a tool used for conducting user research, used primarily within the Customer Experience team, where we identify usability issues and potential improvements for a website or app during different phases of the website development. Business problem: conduct tests, recruit participants for testing, research management, etc. Scope: unmoderated usability testing, moderated testing (interview), survey, participant recruitment.

Likelihood to Recommend:

UserTesting saves us lots of time recruiting participants from the User Testing panel; it has a large number of participants you could recruit from and usually gets filled very quickly. Sometimes, for some, short tests took less than half a day to fill, which we highly appreciated. Hopefully, in the future, the video snippets and analysis feature will be easier to use.

Posted on

Verified Reviewer

Consumer products

Mid-MarketUnited States

February 7, 2025

Highly Recommend UserTesting!

Use Cases and Deployment Scope:

I use UserTesting's unmoderated, moderated, and quant functions. I use unmoderated to run new products or ideas by contributors and gather feedback on how much I like them and what we could improve. I use the quant for quick and simple surveys to gather feedback on products as well.

Likelihood to Recommend:

UserTesting makes finding respondents super quick and easy. I'm always amazed at how quickly I can fully recruit for an unmoderated or moderated test and how fast contributors are to upload their videos. Contributors are also well-trained to answer a prompt in its entirety and always provide thoughtful answers.

Posted on

Verified Reviewer

Financial services

Mid-MarketCanada

February 7, 2025

Transforming User Insights into Action.

Use Cases and Deployment Scope:

We use UserTesting to conduct qualitative research and usability testing, particularly for improving our digital experiences. Our primary goal is to ensure that our product meets the needs of micro-business owners by validating design decisions and uncovering pain points in their workflows.UserTesting is integrated into our UX research and product development processes, supporting multiple design, product, and marketing teams. It’s used for exploratory research (understanding user needs) and evaluative research (validating specific solutions).

Likelihood to Recommend:

Well-Suited Scenarios: Usability Testing for Prototypes – Quickly validate new dashboard layouts or workflows before development. Comparing Design Variations – Test different UI versions to determine which is more intuitive. Exploring User Behavior – Observe how micro-business owners interact with accounting tools. Less Appropriate Scenarios: Highly Specialized Audiences – Finding niche users like Canadian small business owners is harder: In-depth Longitudinal Studies – Lacks tools for ongoing user engagement over time.

Posted on

Caitlin Hindle

User ResearcherBusiness services

GlobalUnited Kingdom

February 7, 2025

Using UserTesting's umbrella of products to drive web conversion rates up!

Use Cases and Deployment Scope:

Working in marketing, we use UserTesting to help us surface user pain points and feedback that are then fed back to our optimisation squads. The squads pick out these opportunities for testing and we a/b test hypotheses backed by user research which helps drive conversion rates. We also use UserTesting to conduct user research on prototypes to allow us to get early feedback and for designers to iterate on experiences before they've ever even launched on the website.

Likelihood to Recommend:

We're currently using the UserTesting and EnjoyHQ platforms and we love the integrations between them. UserTesting allows us to run a plethora of multi-method studies and importantly, QXScore studies which help us internally benchmark our web experiences and track improvements. EnjoyHQ allows us to have a centralised repository of research insights, data analytics findings and experimentation results that keep our findings living and breathing with clear evidence and summaries and allows for stakeholders to self-serve insights which free's up the researchers to run more research. I'm anticipating the future of AI in UserTesting and EnjoyHQ which currently doesn't exist. I know there are some interesting plans for this and it's something currently lacking in the platforms we use so very exciting stuff. We also have run into recent issues with the recruitment panels either not being able to achieve the numbers we need or having poor quality results.

Posted on

Verified Reviewer

Technology

EnterpriseUnited States

February 6, 2025

Great for de-risking product decisions with broad audiences.

Use Cases and Deployment Scope:

We use it to test concepts and designs with users. This helps us ensure what we're putting into the app before we launch!

Likelihood to Recommend:

For gen-pop apps that have large userbases it's great. For more specific recruits, I'd look elsewhere.

Posted on

Verified User in Marketing and Advertising

Executive ProducerBusiness services

Small business or StartupUnited States

February 5, 2025

Great Customer Service

What do you like best about the product?

I found the level of support from our account managers alarmingly fast and very high touch. They responded to answers to my questions that were helpul, easy to understand and provided me with additonal resources to further my knowledge in the tool. The customer support is the best I've encoutnered in third party software tools I have used.

What do you dislike about the product?

There are an abundant amount of tutorials to help you get started. Figuring out where to start can be overwhelming.

What problems is the product solving and how is that benefiting you?

Message testing for a website redesign.

Posted on

Emily

User researcherEducation

GlobalAustralia

January 31, 2025

A good platform to recruit participants and conduct testing

What do you like best about the product?

UserTesting has a large amount of participants, my tests get filled very easily; I can save templates and pin tests.

What do you dislike about the product?

Hard to maintain favourtite network and custom network as we need to send a invite to participants to join the saved network but they technically already in th network.

What problems is the product solving and how is that benefiting you?

Participant recruitment, analysis dashboard, save audience groups, etc We conducted lots of unmordeated testing on the platform, generally it saves lots of time in term of the participant recruitment process and conducting user research is no longer a bottleneck of the project. We still need to 'clean' and analysis the data but it just easier to have the analysis dashboard the glance a quick result.

Posted on

Sabrina M

UX ResearcherMedia & entertainment

GlobalUnited Kingdom

January 30, 2025

Good all rounder UXR Platform, can't wait for more improvements

What do you like best about the product?

I like its simplicity in the interface, it's intuitive to create your tests. I also like that it's automated: if a tester is not good, just a few clicks to get another one. And responses are so quickly, it really makes it easy to turn around a test in a couple of days (analysis included). Also the interviews work well, it's not required to install software (other than zoom) and there's an observer room, it's easy to share links to colleagues.

What do you dislike about the product?

I feel there's room for improvement, I don't like that I can't self serve to delete my tests (need to write to support). And once you create a study, there's no flexibility to edit the type of test or device, same for interviews, once you set the parameters, you can't change after creation of the study.

What problems is the product solving and how is that benefiting you?

Definitely the speed: putting togethere a test is super quick and getting results it's even quicker. It takes away the stress of "fear of failing" because it's so quick and easy that if you do mistakes, you can just duplicate the test, correct it and relaunch it. The fact that participants are replaced automatically when something is wrong is another less headache. Such a big weight off my shoulders!!

Posted on

Pagination

First page
Previous page
…
Page 2
Page 3
Page 4
Page 5
Current page 6
Page 7
Page 8
Page 9
Page 10
…
Next page
Last page

FEATURED REVIEW

Verified User in Internet

Director of Product ManagementTechnology

Small business or StartupUnited States

December 17, 2015

Liebe dieses Werkzeug für schnelles und wertvolles Feedback

Was gefällt dir am besten the product?

Usertesting ermöglicht es uns, sehr schnell Feedback von echten Menschen zu unserer Website zu erhalten. Sie können die Benutzer filtern, um sicherzustellen, dass sie Ihren Kriterien entsprechen. In der Regel erhalten wir die Ergebnisse innerhalb einer Stunde zurück, es hat nie länger als einen Tag gedauert. Ich mag, dass man direkt in den Videos Notizen machen kann, sodass man später leicht seine Stelle wiederfindet. Sie können auch Highlight-Reels erstellen und sie mit Ihren Teammitgliedern teilen.

Was gefällt Ihnen nicht? the product?

Es wäre schön, wenn ich alle meine Analysen und Notizen auf der Website von User Testing machen könnte. Im Moment kann ich Notizen zum Video erstellen und Clips teilen, aber ich würde gerne einen Raum haben, um einfach höherwertige Erkenntnisse aufzuzeichnen und zu teilen. Nein, man bekommt nicht die subtilen Beobachtungen, die man bei einem persönlichen Usability-Test hätte, aber dieses Tool ermöglicht es, schnell Feedback zu erhalten, um schließlich zu einem persönlichen Test überzugehen, der wertvoller sein könnte, als wenn man vorher keine Online-Tests gemacht hätte.

Empfehlungen an andere, die in Betracht ziehen the product:

Nehmen Sie sich die Zeit, mit ihrem Support und den Kundenvertretern zu sprechen, sie sind sehr hilfsbereit.

Was ist ein Problem? the product Solving und wie profitieren Sie davon?

Mit diesem Tool können wir schnell wertvolles Feedback zu unserer Website erhalten. Wir nutzen dies, um Entscheidungen zu treffen und Änderungen an unserer Seite vorzunehmen, mit dem Ziel, den Nutzern das zu geben, was sie wirklich wollen.

Posted on