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4.2/5

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Verified User in Construction

UX ResearcherReal estate

GlobalUnited States

May 22, 2025

Useful resource for conducting UX research

What do you like best about the product?

great source of recruiting customers across different demographics

What do you dislike about the product?

I wish there were more options to configure recruiting criteria - I work in a somewhat niche domain and the participant requirements can be quite particular

What problems is the product solving and how is that benefiting you?

accessing more participants that use a certain type of software beyond the ones I talk to regularly

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Verified User in Leisure, Travel & Tourism

User Experience designerTravel & hospitality

GlobalUnited Kingdom

May 22, 2025

Usertesting is the undisputed leader

What do you like best about the product?

Flexibility of tools, allowing you to filter participants

What do you dislike about the product?

It's expensive - you're paying a lot per participant

What problems is the product solving and how is that benefiting you?

We need a good pool of quality users

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Verified User in Financial Services

Principal Business Insights AnalystFinancial services

GlobalUnited States

May 22, 2025

Great for general markets

What do you like best about the product?

UserTesting is by far the fastest way to conduct unmoderated testing with live participants. They have a growing list of functionality that is desirable in a product (survey, moderated, unmoderated, first click, etc. etc.). The customer success managers are responsive and attentive.

What do you dislike about the product?

The quality of the participant pool is not great. Often, participants are not truly eligible for the study they have screened into. Additionally, I dislike that I am unable to see user names in the new survey functionality. Additionally, it's difficult to recruit on UT for any group beyond general market (specific banking customers, commercial customers, private client, small business). I would also appreciate the functionality to double-screen before a participant is deemed eligible to participate in a study, similar to UserInterviews. I find that increases the quality of respondents and weeds out those who are untruthful on screeners. While UT has all functionality you'd want (surveys, moderated, unmoderated, etc.) it seems that they continue to just add more new products to their roadmap before fine tuning the existing products. For example, in the unmoderated features, there is no way to randomly present more than 2 different prototypes. You can only counter balance with two. Overall, it seems as though UT has focused on mergers and acquisitions and diversification of products, and in that time their competitors (UserInterviews, MeasuringU, Dovetail, etc.) have eclipsed them in quality because their competitors focus on a single product (moderated interviews, for example with UserInterviews) and become best in class for that specific product.

What problems is the product solving and how is that benefiting you?

The biggest problem is getting the voice of the customer quickly. Proprietary recruitment takes a long time and requires immense human power. Having the ability to just launch to a pool of people is the biggest benefit UT provides.

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Verified User in Utilities

Senior Research ManagerEnergy

GlobalUnited States

May 22, 2025

UserTesting is a great way to get qualitative feedback and insights from customers about web pages

What do you like best about the product?

Ease of recruitment and the responses with customers speaking their answers!

What do you dislike about the product?

If your sample is more complicated, it takes a little longer to create screener

What problems is the product solving and how is that benefiting you?

Review of web pages to get feedback on ease of navigation

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Technology

India

May 7, 2025

Research operations simplified :)

What do you like best about the product?

I can schedule to meet users/target profiles whenever I want and be assured about quality participation.

What do you dislike about the product?

Integration of moderated interview's sessions' with my Teams calendar is very poor.

What problems is the product solving and how is that benefiting you?

I don't need to worry about where will I get my participants from when planning a study

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Verified Reviewer

Small business or StartupUnited States

April 24, 2025

Great for getting insight if set up correctly

Use Cases and Deployment Scope:

We use it to make data-driven decisions on how to retain members, make happier members, and ultimately, a more successful organization.

Likelihood to Recommend:

UserTesting can reveal if users understand the organization's value proposition, if the messaging resonates with them, and if the calls to action are clear and compelling. However it primarily focuses on observing behavior and immediate reactions. While users share their thoughts, it's not designed for the probing and nuanced questioning techniques used in in-depth interviews to uncover deeper insights.

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Verified User in Telecommunications

Media & entertainment

United States

April 11, 2025

Great for creating highlight reels, but lacks some crucial advanced functionality.

What do you like best about the product?

The ease of creating clips and highlight reels. That's a game-changer for qualitative analysis and reporting.

What do you dislike about the product?

It's lacking some functionality that a professional researcher/ research team needs. For example, the ability to blacklist certain urls to prevent the recording of PII (vs relying on an imperfect blur filter set at the task level).

What problems is the product solving and how is that benefiting you?

capturing qual insights

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Grant Lee

CEOMedia & entertainment

United States

April 8, 2025

Poorly designed product, slow outdated interface, few to no recent updates

What do you like best about the product?

The best thing is being able to quickly recruit people to test with minimal friction

What do you dislike about the product?

It's a shockingly poorly designed product. The interface is rickety and everything loads slowly. The visual design and hierarchy is poor. Idk, compared to eg. Lyssna it's way way behind

What problems is the product solving and how is that benefiting you?

Helps us test prototypes and design concepts

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FEATURED REVIEW

Verified User in Internet

Director of Product ManagementTechnology

Small business or StartupUnited States

December 17, 2015

Love this tool for quick and valuable feedback

What do you like best about the product?

Usertesting allows us to get feedback about our website from real people, very quickly. You can screen the users to ensure they meet your criteria. Generally we get results back within an hour, it has never taken more than a day. I like that you can take notes directly in the videos, so that you can easily find your spot later on. You can also create highlight reels and share them with your team members.

What do you dislike about the product?

It would be nice if I could do all my analysis and notes in user testing's site. Right now I am able to create notes on the video, and share clips, but I'd love to have a space to easily record and share higher level insights. No, you don't get the subtle observations that you would in an in person usability test, but this tool lets you get quick feedback to build up to an eventual in person test that may be more valuable than if you hadn't done any online tests first.

Recommendations to others considering the product:

Take the time to speak with their support and customer representatives, they are very helpful.

What problems is the product solving and how is that benefiting you?

With this tool we are able to get quick, valuable feedback on our website. We use this to make decisions and changes to our site with the goal of giving users what they really want.

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