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4.25/5

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Jean Lavergne

Sr UX DesignerFinancial services

GlobalCanada

June 5, 2025

User testing a great research tool in constant evolution.

Use Cases and Deployment Scope:

We use UserTesting to validate our assumptions on a product design. To make better decisions to improve the user experience and enhance our product usability, and to create more user-friendly designs. This process helps us reduce the risk of proposing the wrong product design and increase customer satisfaction by aligning the product more closely with what the user wants and expects.

Likelihood to Recommend:

Creating user testing, interviews, and surveys is quite easy. You can include many types of questions, as well as tree testing and Card sorting. On the other hand, exporting the data is still a very basic process.

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Verified Reviewer

Education

Mid-MarketUnited States

June 5, 2025

Highly recommend

Use Cases and Deployment Scope:

We use UserTesting for conducting qualitative research with both our customers and non-customers. We run moderated and unmoderated interviews, usability tests and surveys to test prototype designs, get user feedback on their experiences with our products, and understand our customer pain points in order to improve our product offerings and services. By using this tool, we are able to quickly create the test or surveys and gather insights almost instantly once we get feedback which helps with our turnaround time for our projects.

Likelihood to Recommend:

If you are looking to run moderated interviews, usability testing or just gathering quick survey results, UserTesting would be a good fit whether you are a beginner company or a well established one. I think all companies should conduct research to better their products and services and to understand their consumers and UserTesting makes it very easy to do so. They also provide lots of resources to learn and personal help if needed.

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Giovanna de Gaspari

User Research ManagerRetail & ecommerce

Mid-MarketGermany

May 30, 2025

One of the most complete tools

What do you like best about the product?

UserTesting is one of the most complete tools in the market. They offer so many test types and their panel is robust, allowing us to run unlimited tests. The recording functionality is a differential. They constantly release product improvements.

What do you dislike about the product?

Their interface can be a bit complex for non-researchers as they offee too many possibilities.I would like them to simplify it and provide more guidance to non-researchers.

What problems is the product solving and how is that benefiting you?

We can easily reach out to employees and B2B companies to run usability testes and interviews.

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Verified User in Information Technology and Services

UX ResearcherTechnology

EnterpriseNetherlands

May 30, 2025

Great for key business decisions

What do you like best about the product?

How fast it allows me to collect feedback

What do you dislike about the product?

The interface and general usability os the website

What problems is the product solving and how is that benefiting you?

I'm being able to quickly show how some navigational problems in our website are affecting the use of the feature that should bring us the most ARR

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Ryan Guinee

Senior UX DesignerNon-profit

Mid-MarketUnited States

May 23, 2025

Powerful tool that would benefit from its own purpose

What do you like best about the product?

UserTesting's strengths are its panelists, flexible incentive structure, and breadth of testing modes. I like that they push for the latest and greatest features that users are asking for.

What do you dislike about the product?

As the platform has changed to adopt user preferences, the navigation and site structure has diminished. It can be difficult to know where to find tools, there are inconsistencies in test organization/folder structure, and some features are just buried behind a "clean" UI. The tool suits power users well and I'd like to have easier access to powerful featuers.

What problems is the product solving and how is that benefiting you?

UserTesting is empowering our organization to give users a voice. We are integrating their voice into our strategic priorities and it's helping us shape decisions that affect them.

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rachel butler

Senior User ResearcherMedia & entertainment

GlobalUnited Kingdom

May 23, 2025

User Testing makes it fast, easy and intuitive to collect rich insights from users

What do you like best about the product?

User Testing allows me to rapidly get rich user feedback on concepts and designs. I love that User Testing has its own panel of participants, which makes it really easy to quickly set up an unmod, or schedule in a live conversation without the hassle of using a recruiter.

What do you dislike about the product?

User testing could have even more helpful features within the think out loud test setup, for example the ability to add more complex logic to the tasks.

What problems is the product solving and how is that benefiting you?

User testing allows us to better understand our users, their needs and behaviours. We can see how real users interact with our products and design with them in mind.

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Verified User in Publishing

Senior User ResearchMedia & entertainment

EnterpriseUnited Kingdom

May 23, 2025

A intuitive tool, but perhaps thinly steteched on new capabilities

What do you like best about the product?

How easy it is to use. How intuitive setting up moderated or unmoderated tests are. It's a very reliable tool for its primary use case- usability testing/interviews. The task options are well rounded allowing integration of a number of different types of tests if needed e.g. first impression testing or card sorts/tree testing, A/b testing etc Can be very useful to conduct testing when time is of the essence. A lot of scope in terms of freedom to create tests as needed.

What do you dislike about the product?

Participant quality, particularly for new functions like the survey tool. The responses vs data we have in the past received via our website have been very varied, a persistent issue is the obvious 'side hustle' users who smash through tests to generate income. This has been a problem as well for moderated sessions on occasion where users are clearly not in the country you selected for/have no familiarity with the brand.

What problems is the product solving and how is that benefiting you?

Its our primary conduit to the users of our brands so its crucial to our work. We no longer have an intercept tool to capture live users from our sites so this is the primary method by which we are able to connect with our users.

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Anne Lancaster

Product ManagerTechnology

Small business or StartupUnited Kingdom

May 23, 2025

Quick way to get insights, discovery and make great product & UX decisions

What do you like best about the product?

It's really easy to set up a test and generally we have great quality users who take the time to answer questions thoughtfully and insightfully. It allows me to upload a prototype, point to a URL or upload an image which I then ask people to comment on. I use it about every 3-4 weeks to help me make important decisions about the UX of my product. Customer support are really helpful and quick to respond.

What do you dislike about the product?

It could do with more UK users, there are a lot of USA users but it's not clear how many users there may potentially be in different demographic sections like other regions.

What problems is the product solving and how is that benefiting you?

We ask users to look at or use a prototype and then make decisions from what they say - it gives us confidence in the decisions we make about what users want and value.

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FEATURED REVIEW

Verified User in Internet

Director of Product ManagementTechnology

Small business or StartupUnited States

December 17, 2015

Love this tool for quick and valuable feedback

What do you like best about the product?

Usertesting allows us to get feedback about our website from real people, very quickly. You can screen the users to ensure they meet your criteria. Generally we get results back within an hour, it has never taken more than a day. I like that you can take notes directly in the videos, so that you can easily find your spot later on. You can also create highlight reels and share them with your team members.

What do you dislike about the product?

It would be nice if I could do all my analysis and notes in user testing's site. Right now I am able to create notes on the video, and share clips, but I'd love to have a space to easily record and share higher level insights. No, you don't get the subtle observations that you would in an in person usability test, but this tool lets you get quick feedback to build up to an eventual in person test that may be more valuable than if you hadn't done any online tests first.

Recommendations to others considering the product:

Take the time to speak with their support and customer representatives, they are very helpful.

What problems is the product solving and how is that benefiting you?

With this tool we are able to get quick, valuable feedback on our website. We use this to make decisions and changes to our site with the goal of giving users what they really want.

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