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4.2/5

Based on 1045 reviews from

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535

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843 of 843 Total Reviews

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Susan Liu

Senior User Research ManagerFinancial services

GlobalUnited States

October 30, 2024

Cutting edge human insights platform

What do you like best about the product?

The AI capabilities is the best I've seen

What do you dislike about the product?

It's separate to userzoom and enjoyhq untill the integrated platform is delivered Jan 2025

What problems is the product solving and how is that benefiting you?

Rapid continuous user testing

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Jules Ochoa, M.S.

Lead UX ResearcherFinancial services

Mid-MarketUnited States

October 29, 2024

Praise for Usertesting!

What do you like best about the product?

Their panel of participants is inside broad and easy to drill down into.

What do you dislike about the product?

Creating highlight reels is quite tedious.

What problems is the product solving and how is that benefiting you?

Quick recruitment of participants

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Reid Hawkins

UX/UI Manager - Energy management & innovationEnergy

GlobalUnited States

October 29, 2024

This tool is a must for UX / product teams

What do you like best about the product?

User testing allows our team to gain insights about our products or new products before we spend time developing them. We can validate our designs and find areas for improvement.

What do you dislike about the product?

Nothing. Sometimes it is tough to find the niche audience I'm interested in.

What problems is the product solving and how is that benefiting you?

Gaining customer insights on existing and new experiences

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Caitlin Hindle

User Research ExecutiveBusiness services

GlobalUnited States

October 29, 2024

Using the UserTesting umbrella of products to drive customer-centricity

What do you like best about the product?

We're currently using the User zoom and EnjoyHQ platforms and we love the integrations between them. UserZoom allows us to run a plethora of multi-method studies and importantly, QXScore studies which help us internally benchmark our web experiences and track improvements. EnjoyHQ allows us to have a centralised repository of research insights, data analytics findings and experimentation results that keep our findings living and breathing with clear evidence and summaries and allows for stakeholders to self-serve insights which free's up the researchers to run more research.

What do you dislike about the product?

I'm anticipating the future of AI in UserZoom and EnjoyHQ which currently doesn't exist. I know there are some interesting plans for this and it's something currently lacking in the platforms we use so very exciting stuff. We also have run into recent issues with the recruitment panels either not being able to achieve the numbers we need or having poor quality results.

What problems is the product solving and how is that benefiting you?

Working in marketing, we use UserZoom to help us surface user pain points and feedback that are then fed back to our optimisation squads. The squads pick out these opportunities for testing and we a/b test hypotheses backed by user research which helps drive conversion rates. We also use UserZoom to conduct user research on prototypes to allow us to get early feedback and for designers to iterate on experiences before they've ever even launched on the website.

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Verified User in Airlines/Aviation

UX ResearcherTravel & hospitality

Mid-MarketUnited States

October 29, 2024

Still exploring User Testing's functionalities for my organization, but it has been very useful

What do you like best about the product?

I like the participant panel and creating templates to save time on research.

What do you dislike about the product?

Sometimes the panel is not specific enough for our users from a niche group.

What problems is the product solving and how is that benefiting you?

It allows us to do usabiliy testing and user interviews, as well as be more efficient in analyzing results.

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Emily Johnson

Retail & ecommerce

GlobalUnited States

October 29, 2024

Simplifies reaching niche customers

What do you like best about the product?

As the only established UXR platform, it makes it quick to find participants that fit a niche user group due to the size of its participant network.

What do you dislike about the product?

A lot of new developments focus on AI, when in reality there are much better features that can be developed (such as timed tasks)

What problems is the product solving and how is that benefiting you?

Making it easier & faster to test prototypes with a niche audience

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Amberly Miller

Operations Consultant & Virtual Team ArchitectFinancial services

GlobalUnited States

October 29, 2024

Best way to reach your customers!

What do you like best about the product?

UserTesting has been a fantastic tool for gathering real user feedback. The platform is easy to use, with features like targeted demographics, video feedback, and various testing modes, which allow us to gain insights from the right audience. The reporting tools make it simple to analyze feedback quickly, making it a valuable asset for creating user-centered designs.

What do you dislike about the product?

Sometimes the participants that we reach through screeners are not a perfect match and have cheated the system a little bit, but userzoom and UserTesting are doing their best to make sure that this does not occur regularly.

What problems is the product solving and how is that benefiting you?

Understanding our customer needs and pain points

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Becca Lisoski

Design MentorFinancial services

GlobalUnited States

October 29, 2024

Good methodology not enough ai features

What do you like best about the product?

I enjoy the ability to run advanced methodologies/ mixed research.

What do you dislike about the product?

I wish there was a way to exclude cheaters easily. I find a lot of people are not filling out tests out and skipping questions.

What problems is the product solving and how is that benefiting you?

I helps us determine usability and drive data based decisions

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FEATURED REVIEW

Verified User in Internet

Director of Product ManagementTechnology

Small business or StartupUnited States

December 17, 2015

Liebe dieses Werkzeug für schnelles und wertvolles Feedback

Was gefällt dir am besten the product?

Usertesting ermöglicht es uns, sehr schnell Feedback von echten Menschen zu unserer Website zu erhalten. Sie können die Benutzer filtern, um sicherzustellen, dass sie Ihren Kriterien entsprechen. In der Regel erhalten wir die Ergebnisse innerhalb einer Stunde zurück, es hat nie länger als einen Tag gedauert. Ich mag, dass man direkt in den Videos Notizen machen kann, sodass man später leicht seine Stelle wiederfindet. Sie können auch Highlight-Reels erstellen und sie mit Ihren Teammitgliedern teilen.

Was gefällt Ihnen nicht? the product?

Es wäre schön, wenn ich alle meine Analysen und Notizen auf der Website von User Testing machen könnte. Im Moment kann ich Notizen zum Video erstellen und Clips teilen, aber ich würde gerne einen Raum haben, um einfach höherwertige Erkenntnisse aufzuzeichnen und zu teilen. Nein, man bekommt nicht die subtilen Beobachtungen, die man bei einem persönlichen Usability-Test hätte, aber dieses Tool ermöglicht es, schnell Feedback zu erhalten, um schließlich zu einem persönlichen Test überzugehen, der wertvoller sein könnte, als wenn man vorher keine Online-Tests gemacht hätte.

Empfehlungen an andere, die in Betracht ziehen the product:

Nehmen Sie sich die Zeit, mit ihrem Support und den Kundenvertretern zu sprechen, sie sind sehr hilfsbereit.

Was ist ein Problem? the product Solving und wie profitieren Sie davon?

Mit diesem Tool können wir schnell wertvolles Feedback zu unserer Website erhalten. Wir nutzen dies, um Entscheidungen zu treffen und Änderungen an unserer Seite vorzunehmen, mit dem Ziel, den Nutzern das zu geben, was sie wirklich wollen.

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