UserTesting's verified customer ratings and reviews

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4.2/5

Based on 1053 reviews from

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211

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72 of 839 Total Reviews

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Verified User in Consumer Goods

Associate ResearcherConsumer products

Mid-MarketUnited States

January 28, 2025

UserTesting is great!

What do you like best about the product?

Customer Support is great, they are always there when needed and give great advice for getting the best possible results.

What do you dislike about the product?

The platform is very simple and could use some additional features such as more detailed screeners and a wider range of question options in the tests themselves.

What problems is the product solving and how is that benefiting you?

We typically use UserTesting for studies that need to be completed quickly, particularly for feedback on packaging, websites, and learning more about experience shopping in the stores.

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Verified User in Financial Services

Financial services

EnterpriseUnited States

October 30, 2024

Highly recommend!

What do you like best about the product?

UserTesting helps my team move exceptionally fast when capturing feedback directly from real people, which helps our company make better decisions and save time and money. Additionally, every single employee - from the education team to customer success to executives - is incredibly smart, kind, and eager to help.

What do you dislike about the product?

The product is a bit outdated in its interface and capabilities but they are consistently implementing new features and actively working to release a product overhaul with new capabilities!

What problems is the product solving and how is that benefiting you?

Quickly finding relevant participants for research and learning projects, helping us reach niche audiences (at times), and helping us build empathy with our customers. We undoubtedly save time on our projects (some now taking a day or less), money as we are opting to not build products/features or can build them better, and resources as team members can support more projects.

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Verified User in Government Administration

PHysical scientistPublic sector

EnterpriseUnited States

October 30, 2024

Great product to show our shortcomings

What do you like best about the product?

It's great to help uncover problems that we have with our websites that we thought were great in terms of usability and overall customer experience.

What do you dislike about the product?

It can be challenging to set up tests within our team since we aren't the experts. We need a. It more help leaving everything.

What problems is the product solving and how is that benefiting you?

It's showing us how users use our products and web pages. Our developers and scientists are able to use the web pages flawlessly since they designed them, but our customers aren't able to accomplish their tasks.

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Ashley Gonzalez

Financial services

Mid-MarketUnited States

October 30, 2024

Quick Insights to guide direction!

What do you like best about the product?

The flexibility of creating and launching studies often.

What do you dislike about the product?

We serve a very niche market which often causes a challenge in finding our target market.

What problems is the product solving and how is that benefiting you?

Collecting feedback early and often

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Verified User in Consumer Electronics

Consumer products

EnterpriseUnited States

October 30, 2024

Amazing tool

What do you like best about the product?

I love how easy it is to use and how quickly we get insights.

What do you dislike about the product?

The integration with EnjoyHQ is not optimized and creates a disruption in workflow.

What problems is the product solving and how is that benefiting you?

It solves the problem of usability testing outside of our organization by taking care of recruiting, consent forms, and compensation.

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Verified User in Airlines/Aviation

UX/UI DesignerTravel & hospitality

Small business or StartupUnited States

October 30, 2024

UserTesting has great features

What do you like best about the product?

Platform has great features and functionalities!

What do you dislike about the product?

Credit equations get a bit complex to calculate.

What problems is the product solving and how is that benefiting you?

Gets us connected with participants

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Verified User in Hospital & Health Care

Healthcare

Small business or StartupUnited States

October 30, 2024

Enjoy the platform

What do you like best about the product?

I like the security measures that the sir provides. Information and navigation is clear and easy to follow

What do you dislike about the product?

No feedback to provide here. I enjoy the product.

What problems is the product solving and how is that benefiting you?

I don't have anything to add.

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Susan Liu

Senior User Research ManagerFinancial services

GlobalUnited States

October 30, 2024

Cutting edge human insights platform

What do you like best about the product?

The AI capabilities is the best I've seen

What do you dislike about the product?

It's separate to userzoom and enjoyhq untill the integrated platform is delivered Jan 2025

What problems is the product solving and how is that benefiting you?

Rapid continuous user testing

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FEATURED REVIEW

Verified User in Internet

Director of Product ManagementTechnology

Small business or StartupUnited States

December 17, 2015

Love this tool for quick and valuable feedback

What do you like best about the product?

Usertesting allows us to get feedback about our website from real people, very quickly. You can screen the users to ensure they meet your criteria. Generally we get results back within an hour, it has never taken more than a day. I like that you can take notes directly in the videos, so that you can easily find your spot later on. You can also create highlight reels and share them with your team members.

What do you dislike about the product?

It would be nice if I could do all my analysis and notes in user testing's site. Right now I am able to create notes on the video, and share clips, but I'd love to have a space to easily record and share higher level insights. No, you don't get the subtle observations that you would in an in person usability test, but this tool lets you get quick feedback to build up to an eventual in person test that may be more valuable than if you hadn't done any online tests first.

Recommendations to others considering the product:

Take the time to speak with their support and customer representatives, they are very helpful.

What problems is the product solving and how is that benefiting you?

With this tool we are able to get quick, valuable feedback on our website. We use this to make decisions and changes to our site with the goal of giving users what they really want.

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