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4.25/5

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Verified Reviewer

Financial services

Mid-MarketCanada

February 7, 2025

Transforming User Insights into Action.

Use Cases and Deployment Scope:

We use UserTesting to conduct qualitative research and usability testing, particularly for improving our digital experiences. Our primary goal is to ensure that our product meets the needs of micro-business owners by validating design decisions and uncovering pain points in their workflows.UserTesting is integrated into our UX research and product development processes, supporting multiple design, product, and marketing teams. It’s used for exploratory research (understanding user needs) and evaluative research (validating specific solutions).

Likelihood to Recommend:

Well-Suited Scenarios: Usability Testing for Prototypes – Quickly validate new dashboard layouts or workflows before development. Comparing Design Variations – Test different UI versions to determine which is more intuitive. Exploring User Behavior – Observe how micro-business owners interact with accounting tools. Less Appropriate Scenarios: Highly Specialized Audiences – Finding niche users like Canadian small business owners is harder: In-depth Longitudinal Studies – Lacks tools for ongoing user engagement over time.

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Caitlin Hindle

User ResearcherBusiness services

GlobalUnited Kingdom

February 7, 2025

Using UserTesting's umbrella of products to drive web conversion rates up!

Use Cases and Deployment Scope:

Working in marketing, we use UserTesting to help us surface user pain points and feedback that are then fed back to our optimisation squads. The squads pick out these opportunities for testing and we a/b test hypotheses backed by user research which helps drive conversion rates. We also use UserTesting to conduct user research on prototypes to allow us to get early feedback and for designers to iterate on experiences before they've ever even launched on the website.

Likelihood to Recommend:

We're currently using the UserTesting and EnjoyHQ platforms and we love the integrations between them. UserTesting allows us to run a plethora of multi-method studies and importantly, QXScore studies which help us internally benchmark our web experiences and track improvements. EnjoyHQ allows us to have a centralised repository of research insights, data analytics findings and experimentation results that keep our findings living and breathing with clear evidence and summaries and allows for stakeholders to self-serve insights which free's up the researchers to run more research. I'm anticipating the future of AI in UserTesting and EnjoyHQ which currently doesn't exist. I know there are some interesting plans for this and it's something currently lacking in the platforms we use so very exciting stuff. We also have run into recent issues with the recruitment panels either not being able to achieve the numbers we need or having poor quality results.

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Verified Reviewer

Technology

EnterpriseUnited States

February 6, 2025

Great for de-risking product decisions with broad audiences.

Use Cases and Deployment Scope:

We use it to test concepts and designs with users. This helps us ensure what we're putting into the app before we launch!

Likelihood to Recommend:

For gen-pop apps that have large userbases it's great. For more specific recruits, I'd look elsewhere.

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Verified User in Marketing and Advertising

Executive ProducerBusiness services

Small business or StartupUnited States

February 5, 2025

Great Customer Service

What do you like best about the product?

I found the level of support from our account managers alarmingly fast and very high touch. They responded to answers to my questions that were helpul, easy to understand and provided me with additonal resources to further my knowledge in the tool. The customer support is the best I've encoutnered in third party software tools I have used.

What do you dislike about the product?

There are an abundant amount of tutorials to help you get started. Figuring out where to start can be overwhelming.

What problems is the product solving and how is that benefiting you?

Message testing for a website redesign.

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Emily

User researcherEducation

GlobalAustralia

January 31, 2025

A good platform to recruit participants and conduct testing

What do you like best about the product?

UserTesting has a large amount of participants, my tests get filled very easily; I can save templates and pin tests.

What do you dislike about the product?

Hard to maintain favourtite network and custom network as we need to send a invite to participants to join the saved network but they technically already in th network.

What problems is the product solving and how is that benefiting you?

Participant recruitment, analysis dashboard, save audience groups, etc We conducted lots of unmordeated testing on the platform, generally it saves lots of time in term of the participant recruitment process and conducting user research is no longer a bottleneck of the project. We still need to 'clean' and analysis the data but it just easier to have the analysis dashboard the glance a quick result.

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Sabrina M

UX ResearcherMedia & entertainment

GlobalUnited Kingdom

January 30, 2025

Good all rounder UXR Platform, can't wait for more improvements

What do you like best about the product?

I like its simplicity in the interface, it's intuitive to create your tests. I also like that it's automated: if a tester is not good, just a few clicks to get another one. And responses are so quickly, it really makes it easy to turn around a test in a couple of days (analysis included). Also the interviews work well, it's not required to install software (other than zoom) and there's an observer room, it's easy to share links to colleagues.

What do you dislike about the product?

I feel there's room for improvement, I don't like that I can't self serve to delete my tests (need to write to support). And once you create a study, there's no flexibility to edit the type of test or device, same for interviews, once you set the parameters, you can't change after creation of the study.

What problems is the product solving and how is that benefiting you?

Definitely the speed: putting togethere a test is super quick and getting results it's even quicker. It takes away the stress of "fear of failing" because it's so quick and easy that if you do mistakes, you can just duplicate the test, correct it and relaunch it. The fact that participants are replaced automatically when something is wrong is another less headache. Such a big weight off my shoulders!!

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Neha Scher-Shah

UX ResearcherFinancial services

Mid-MarketUnited States

January 30, 2025

Best for usability testing

What do you like best about the product?

I like how easy it is to find the right participants and conduct various methodology tests with UserTesting. Their analysis tool is best in the business and is an intuitive and easy tool for researchers to do studies. The highlight reels integrate well with figjam presentations. Customer support along with being able to talk to the UserTesting researchers has been very helpful.

What do you dislike about the product?

I'd like for some analysis data points to be more accurate and drill deeper into insights. The intention paths to be more detailed. I want to be able to test 3 or 4 options and not just 2 with balance comparison.

What problems is the product solving and how is that benefiting you?

Usability testing design flows for successful implementation

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Verified User in Consumer Goods

ResearcherConsumer products

Mid-MarketUnited States

January 29, 2025

Highly Recommend UserTesting!

What do you like best about the product?

UserTesting is super intuitive and easy to use. It was very easy to get implemented and up to speed with how to use the platform. The quant and qual features are both great. Their contributors also provide really great detailed feedback during qual sessions. Customer support is great too, they're quick to respond and replacing contributors is super easy.

What do you dislike about the product?

The quant tool could use some work. It's currently very basic and doesn't offer many functionalities, but I know there are a lot of things in the works and I'm excited to see where it goes.

What problems is the product solving and how is that benefiting you?

UserTesting helps us capture feedback on products or concepts.

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FEATURED REVIEW

Verified User in Internet

Director of Product ManagementTechnology

Small business or StartupUnited States

December 17, 2015

Love this tool for quick and valuable feedback

What do you like best about the product?

Usertesting allows us to get feedback about our website from real people, very quickly. You can screen the users to ensure they meet your criteria. Generally we get results back within an hour, it has never taken more than a day. I like that you can take notes directly in the videos, so that you can easily find your spot later on. You can also create highlight reels and share them with your team members.

What do you dislike about the product?

It would be nice if I could do all my analysis and notes in user testing's site. Right now I am able to create notes on the video, and share clips, but I'd love to have a space to easily record and share higher level insights. No, you don't get the subtle observations that you would in an in person usability test, but this tool lets you get quick feedback to build up to an eventual in person test that may be more valuable than if you hadn't done any online tests first.

Recommendations to others considering the product:

Take the time to speak with their support and customer representatives, they are very helpful.

What problems is the product solving and how is that benefiting you?

With this tool we are able to get quick, valuable feedback on our website. We use this to make decisions and changes to our site with the goal of giving users what they really want.

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