UserTesting's verified customer ratings and reviews

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4.2/5

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Verified User in Leisure, Travel & Tourism

User Experience designerTravel & hospitality

GlobalUnited Kingdom

May 22, 2025

Usertesting is the undisputed leader

What do you like best about the product?

Flexibility of tools, allowing you to filter participants

What do you dislike about the product?

It's expensive - you're paying a lot per participant

What problems is the product solving and how is that benefiting you?

We need a good pool of quality users

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Verified User in Financial Services

Principal Business Insights AnalystFinancial services

GlobalUnited States

May 22, 2025

Great for general markets

What do you like best about the product?

UserTesting is by far the fastest way to conduct unmoderated testing with live participants. They have a growing list of functionality that is desirable in a product (survey, moderated, unmoderated, first click, etc. etc.). The customer success managers are responsive and attentive.

What do you dislike about the product?

The quality of the participant pool is not great. Often, participants are not truly eligible for the study they have screened into. Additionally, I dislike that I am unable to see user names in the new survey functionality. Additionally, it's difficult to recruit on UT for any group beyond general market (specific banking customers, commercial customers, private client, small business). I would also appreciate the functionality to double-screen before a participant is deemed eligible to participate in a study, similar to UserInterviews. I find that increases the quality of respondents and weeds out those who are untruthful on screeners. While UT has all functionality you'd want (surveys, moderated, unmoderated, etc.) it seems that they continue to just add more new products to their roadmap before fine tuning the existing products. For example, in the unmoderated features, there is no way to randomly present more than 2 different prototypes. You can only counter balance with two. Overall, it seems as though UT has focused on mergers and acquisitions and diversification of products, and in that time their competitors (UserInterviews, MeasuringU, Dovetail, etc.) have eclipsed them in quality because their competitors focus on a single product (moderated interviews, for example with UserInterviews) and become best in class for that specific product.

What problems is the product solving and how is that benefiting you?

The biggest problem is getting the voice of the customer quickly. Proprietary recruitment takes a long time and requires immense human power. Having the ability to just launch to a pool of people is the biggest benefit UT provides.

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Verified User in Utilities

Senior Research ManagerEnergy

GlobalUnited States

May 22, 2025

UserTesting is a great way to get qualitative feedback and insights from customers about web pages

What do you like best about the product?

Ease of recruitment and the responses with customers speaking their answers!

What do you dislike about the product?

If your sample is more complicated, it takes a little longer to create screener

What problems is the product solving and how is that benefiting you?

Review of web pages to get feedback on ease of navigation

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Technology

India

May 7, 2025

Research operations simplified :)

What do you like best about the product?

I can schedule to meet users/target profiles whenever I want and be assured about quality participation.

What do you dislike about the product?

Integration of moderated interview's sessions' with my Teams calendar is very poor.

What problems is the product solving and how is that benefiting you?

I don't need to worry about where will I get my participants from when planning a study

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Verified Reviewer

Small business or StartupUnited States

April 24, 2025

Great for getting insight if set up correctly

Use Cases and Deployment Scope:

We use it to make data-driven decisions on how to retain members, make happier members, and ultimately, a more successful organization.

Likelihood to Recommend:

UserTesting can reveal if users understand the organization's value proposition, if the messaging resonates with them, and if the calls to action are clear and compelling. However it primarily focuses on observing behavior and immediate reactions. While users share their thoughts, it's not designed for the probing and nuanced questioning techniques used in in-depth interviews to uncover deeper insights.

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Verified User in Telecommunications

Media & entertainment

United States

April 11, 2025

Great for creating highlight reels, but lacks some crucial advanced functionality.

What do you like best about the product?

The ease of creating clips and highlight reels. That's a game-changer for qualitative analysis and reporting.

What do you dislike about the product?

It's lacking some functionality that a professional researcher/ research team needs. For example, the ability to blacklist certain urls to prevent the recording of PII (vs relying on an imperfect blur filter set at the task level).

What problems is the product solving and how is that benefiting you?

capturing qual insights

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Grant Lee

CEOMedia & entertainment

United States

April 8, 2025

Poorly designed product, slow outdated interface, few to no recent updates

What do you like best about the product?

The best thing is being able to quickly recruit people to test with minimal friction

What do you dislike about the product?

It's a shockingly poorly designed product. The interface is rickety and everything loads slowly. The visual design and hierarchy is poor. Idk, compared to eg. Lyssna it's way way behind

What problems is the product solving and how is that benefiting you?

Helps us test prototypes and design concepts

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Verified User in Entertainment

Media & entertainment

South Africa

April 8, 2025

Your product is amazing. However the more I use the product the more I start to see the limitations.

What do you like best about the product?

The recordings, Metrics tab, the research environment. I appreciate Aiyesha and Tom they are really helpful and super knowledgeable.

What do you dislike about the product?

• The workaround of embedding a survey link in a short test is creating a poor user experience and impacting feedback quality. • Users are encountering difficulties opening external links and navigating back to the survey questions. Suggestion: • Microsoft Forms handles this very effectively by allowing images to be displayed directly alongside the relevant question. • Please view this survey: https://forms.office.com/r/0GMD3T3VZj Issue: We are currently working on adding the Jackpot City casino branding to the custom network on the UserTesting platform. However, we are encountering an issue with the suggested dimensions. The logo is appearing very small and is hardly visible. Could you please provide us with the specific design specifications (e.g., recommended dimensions, file format, maximum file size) that we should be using to ensure the Jackpot City logo displays correctly and is clearly visible on the platform? Suggestion 1: Feature Request: Text Formatting in Surveys • Could you please consider implementing text formatting capabilities within the survey creation tool? • Here is the link to the formatting shortcuts: https://help.usertesting.com/hc/en-us/articles/11880445709341-Shortcuts-for-formatting-text • We believe that the ability to format text (e.g., bolding, italics, bullet points) in survey questions and instructions would significantly improve the clarity and readability for testers. • This would help them focus on the key objectives of each question and make the survey less overwhelming, as currently large blocks of text can be difficult to digest. • Implementing these formatting shortcuts would enhance the overall testing experience and likely lead to more focused and accurate feedback. • Below is an example of what the question looks like without formatting. Creating Highlight reels is soo time consuming and the platform is sooo slow.

What problems is the product solving and how is that benefiting you?

Gaining insights into from our players and getting to know them.

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FEATURED REVIEW

Verified User in Internet

Director of Product ManagementTechnology

Small business or StartupUnited States

December 17, 2015

Liebe dieses Werkzeug für schnelles und wertvolles Feedback

Was gefällt dir am besten the product?

Usertesting ermöglicht es uns, sehr schnell Feedback von echten Menschen zu unserer Website zu erhalten. Sie können die Benutzer filtern, um sicherzustellen, dass sie Ihren Kriterien entsprechen. In der Regel erhalten wir die Ergebnisse innerhalb einer Stunde zurück, es hat nie länger als einen Tag gedauert. Ich mag, dass man direkt in den Videos Notizen machen kann, sodass man später leicht seine Stelle wiederfindet. Sie können auch Highlight-Reels erstellen und sie mit Ihren Teammitgliedern teilen.

Was gefällt Ihnen nicht? the product?

Es wäre schön, wenn ich alle meine Analysen und Notizen auf der Website von User Testing machen könnte. Im Moment kann ich Notizen zum Video erstellen und Clips teilen, aber ich würde gerne einen Raum haben, um einfach höherwertige Erkenntnisse aufzuzeichnen und zu teilen. Nein, man bekommt nicht die subtilen Beobachtungen, die man bei einem persönlichen Usability-Test hätte, aber dieses Tool ermöglicht es, schnell Feedback zu erhalten, um schließlich zu einem persönlichen Test überzugehen, der wertvoller sein könnte, als wenn man vorher keine Online-Tests gemacht hätte.

Empfehlungen an andere, die in Betracht ziehen the product:

Nehmen Sie sich die Zeit, mit ihrem Support und den Kundenvertretern zu sprechen, sie sind sehr hilfsbereit.

Was ist ein Problem? the product Solving und wie profitieren Sie davon?

Mit diesem Tool können wir schnell wertvolles Feedback zu unserer Website erhalten. Wir nutzen dies, um Entscheidungen zu treffen und Änderungen an unserer Seite vorzunehmen, mit dem Ziel, den Nutzern das zu geben, was sie wirklich wollen.

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