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4.25/5

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Caitlin Hindle

User Research Executive

Business services

Global

United States

October 29, 2024

Using the UserTesting umbrella of products to drive customer-centricity

What do you like best about the product?

We're currently using the User zoom and EnjoyHQ platforms and we love the integrations between them. UserZoom allows us to run a plethora of multi-method studies and importantly, QXScore studies which help us internally benchmark our web experiences and track improvements. EnjoyHQ allows us to have a centralised repository of research insights, data analytics findings and experimentation results that keep our findings living and breathing with clear evidence and summaries and allows for stakeholders to self-serve insights which free's up the researchers to run more research.

What do you dislike about the product?

I'm anticipating the future of AI in UserZoom and EnjoyHQ which currently doesn't exist. I know there are some interesting plans for this and it's something currently lacking in the platforms we use so very exciting stuff. We also have run into recent issues with the recruitment panels either not being able to achieve the numbers we need or having poor quality results.

What problems is the product solving and how is that benefiting you?

Working in marketing, we use UserZoom to help us surface user pain points and feedback that are then fed back to our optimisation squads. The squads pick out these opportunities for testing and we a/b test hypotheses backed by user research which helps drive conversion rates. We also use UserZoom to conduct user research on prototypes to allow us to get early feedback and for designers to iterate on experiences before they've ever even launched on the website.

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Verified User in Airlines/Aviation

UX Researcher

Travel & hospitality

Mid-Market

October 29, 2024

Still exploring User Testing's functionalities for my organization, but it has been very useful

What do you like best about the product?

I like the participant panel and creating templates to save time on research.

What do you dislike about the product?

Sometimes the panel is not specific enough for our users from a niche group.

What problems is the product solving and how is that benefiting you?

It allows us to do usabiliy testing and user interviews, as well as be more efficient in analyzing results.

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Emily Johnson

Retail & ecommerce

Global

United States

October 29, 2024

Simplifies reaching niche customers

What do you like best about the product?

As the only established UXR platform, it makes it quick to find participants that fit a niche user group due to the size of its participant network.

What do you dislike about the product?

A lot of new developments focus on AI, when in reality there are much better features that can be developed (such as timed tasks)

What problems is the product solving and how is that benefiting you?

Making it easier & faster to test prototypes with a niche audience

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Amberly Miller

Operations Consultant & Virtual Team Architect

Financial services

Global

United States

October 29, 2024

Best way to reach your customers!

What do you like best about the product?

UserTesting has been a fantastic tool for gathering real user feedback. The platform is easy to use, with features like targeted demographics, video feedback, and various testing modes, which allow us to gain insights from the right audience. The reporting tools make it simple to analyze feedback quickly, making it a valuable asset for creating user-centered designs.

What do you dislike about the product?

Sometimes the participants that we reach through screeners are not a perfect match and have cheated the system a little bit, but userzoom and UserTesting are doing their best to make sure that this does not occur regularly.

What problems is the product solving and how is that benefiting you?

Understanding our customer needs and pain points

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Becca Lisoski

Design Mentor

Financial services

Global

United States

October 29, 2024

Good methodology not enough ai features

What do you like best about the product?

I enjoy the ability to run advanced methodologies/ mixed research.

What do you dislike about the product?

I wish there was a way to exclude cheaters easily. I find a lot of people are not filling out tests out and skipping questions.

What problems is the product solving and how is that benefiting you?

I helps us determine usability and drive data based decisions

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Sam Case

Automotive

Global

United States

October 29, 2024

Easy to set up tests, save or modify previous test structures

What do you like best about the product?

I love the pain point insights in videos to help identify where users struggled

What do you dislike about the product?

There is no streamlined way to pull videos from UserTesting into EnjoyHQ to write reports

What problems is the product solving and how is that benefiting you?

Our legal team limits who we are able to run tests with in person so UserTesting has really broadened our test range and demogrpahics

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Josie Kelly

Financial services

Global

United States

October 28, 2024

So far, so good!

What do you like best about the product?

Love the UserTesting University, not many platforms have this for their customers!

What do you dislike about the product?

Nothing so far, we are just starting out.

What problems is the product solving and how is that benefiting you?

We are just starting but we feel it will benefit us a lot in getting quicker testing results.

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Heidi Packard

User Experience Designer

Financial services

Enterprise

United States

October 28, 2024

Friendly customer care

What do you like best about the product?

I'm a new customer but so far I like the customer service and care provided

What do you dislike about the product?

I have no complaints at this time, pleased with customer care. The human insight summit in Austin has been an amazing experience thus far as well!

What problems is the product solving and how is that benefiting you?

Helping us get a niche demographic to test with.

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FEATURED REVIEW

Verified User in Internet

Director of Product Management

Technology

Small business or Startup

December 17, 2015

Love this tool for quick and valuable feedback

What do you like best about the product?

Usertesting allows us to get feedback about our website from real people, very quickly. You can screen the users to ensure they meet your criteria. Generally we get results back within an hour, it has never taken more than a day. I like that you can take notes directly in the videos, so that you can easily find your spot later on. You can also create highlight reels and share them with your team members.

What do you dislike about the product?

It would be nice if I could do all my analysis and notes in user testing's site. Right now I am able to create notes on the video, and share clips, but I'd love to have a space to easily record and share higher level insights. No, you don't get the subtle observations that you would in an in person usability test, but this tool lets you get quick feedback to build up to an eventual in person test that may be more valuable than if you hadn't done any online tests first.

Recommendations to others considering the product:

Take the time to speak with their support and customer representatives, they are very helpful.

What problems is the product solving and how is that benefiting you?

With this tool we are able to get quick, valuable feedback on our website. We use this to make decisions and changes to our site with the goal of giving users what they really want.

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