UserTesting's verified customer ratings and reviews

Ratings and reviews

Award-winning experiences, backed by real users.

Hear directly from our customers on G2 and TrustRadius.

4.25/5

Based on 1031 reviews from

5 star

531

4 star

202

3 star

2 star

1 star

Star Rating

All review sites

All regions

Sort by

All company sizes

All industries

839 of 839 Total Reviews

Sort by

Most Recent
Highest Rated
Lowest Rated

Verified User in Marketing and Advertising

Executive ProducerBusiness services

Small business or StartupUnited States

February 5, 2025

Great Customer Service

What do you like best about the product?

I found the level of support from our account managers alarmingly fast and very high touch. They responded to answers to my questions that were helpul, easy to understand and provided me with additonal resources to further my knowledge in the tool. The customer support is the best I've encoutnered in third party software tools I have used.

What do you dislike about the product?

There are an abundant amount of tutorials to help you get started. Figuring out where to start can be overwhelming.

What problems is the product solving and how is that benefiting you?

Message testing for a website redesign.

Posted on

Emily

User researcherEducation

GlobalAustralia

January 31, 2025

A good platform to recruit participants and conduct testing

What do you like best about the product?

UserTesting has a large amount of participants, my tests get filled very easily; I can save templates and pin tests.

What do you dislike about the product?

Hard to maintain favourtite network and custom network as we need to send a invite to participants to join the saved network but they technically already in th network.

What problems is the product solving and how is that benefiting you?

Participant recruitment, analysis dashboard, save audience groups, etc We conducted lots of unmordeated testing on the platform, generally it saves lots of time in term of the participant recruitment process and conducting user research is no longer a bottleneck of the project. We still need to 'clean' and analysis the data but it just easier to have the analysis dashboard the glance a quick result.

Posted on

Sabrina M

UX ResearcherMedia & entertainment

GlobalUnited Kingdom

January 30, 2025

Good all rounder UXR Platform, can't wait for more improvements

What do you like best about the product?

I like its simplicity in the interface, it's intuitive to create your tests. I also like that it's automated: if a tester is not good, just a few clicks to get another one. And responses are so quickly, it really makes it easy to turn around a test in a couple of days (analysis included). Also the interviews work well, it's not required to install software (other than zoom) and there's an observer room, it's easy to share links to colleagues.

What do you dislike about the product?

I feel there's room for improvement, I don't like that I can't self serve to delete my tests (need to write to support). And once you create a study, there's no flexibility to edit the type of test or device, same for interviews, once you set the parameters, you can't change after creation of the study.

What problems is the product solving and how is that benefiting you?

Definitely the speed: putting togethere a test is super quick and getting results it's even quicker. It takes away the stress of "fear of failing" because it's so quick and easy that if you do mistakes, you can just duplicate the test, correct it and relaunch it. The fact that participants are replaced automatically when something is wrong is another less headache. Such a big weight off my shoulders!!

Posted on

Neha Scher-Shah

UX ResearcherFinancial services

Mid-MarketUnited States

January 30, 2025

Best for usability testing

What do you like best about the product?

I like how easy it is to find the right participants and conduct various methodology tests with UserTesting. Their analysis tool is best in the business and is an intuitive and easy tool for researchers to do studies. The highlight reels integrate well with figjam presentations. Customer support along with being able to talk to the UserTesting researchers has been very helpful.

What do you dislike about the product?

I'd like for some analysis data points to be more accurate and drill deeper into insights. The intention paths to be more detailed. I want to be able to test 3 or 4 options and not just 2 with balance comparison.

What problems is the product solving and how is that benefiting you?

Usability testing design flows for successful implementation

Posted on

Verified User in Consumer Goods

ResearcherConsumer products

Mid-MarketUnited States

January 29, 2025

Highly Recommend UserTesting!

What do you like best about the product?

UserTesting is super intuitive and easy to use. It was very easy to get implemented and up to speed with how to use the platform. The quant and qual features are both great. Their contributors also provide really great detailed feedback during qual sessions. Customer support is great too, they're quick to respond and replacing contributors is super easy.

What do you dislike about the product?

The quant tool could use some work. It's currently very basic and doesn't offer many functionalities, but I know there are a lot of things in the works and I'm excited to see where it goes.

What problems is the product solving and how is that benefiting you?

UserTesting helps us capture feedback on products or concepts.

Posted on

Verified User in Accounting

Service designerFinancial services

Small business or StartupCanada

January 29, 2025

A Valuable Tool for User Research

What do you like best about the product?

Easy to set up usability tests, interviews, and surveys Access to a diverse pool of participants Video recordings, transcriptions, and analytics for deep insights Quick turnaround time for feedback

What do you dislike about the product?

Pricing can be high for smaller teams Participant quality may vary at times

What problems is the product solving and how is that benefiting you?

Finding and recruiting participants for usability testing can be time-consuming. UserTesting provides a ready pool of diverse users, making recruitment fast and efficient.I can quickly get insights without spending weeks on recruitment and logistics.

Posted on

Thaisa Santos

Senior user experience designerTechnology

GlobalBrazil

January 29, 2025

A robust tool for user research

What do you like best about the product?

Usertesting is great if you want to conduct user interviews. It manages everything from calendar schedules, recruiting, notetaking, tagging of notes, editing videos and summaries of your entire study. You can invite everyone you need there and share reels later with the team. It's also great for unmoderated studies, be it recruting from their base or not. It's qutie easy to implement figma prototypes there for usability tests. I like how their customer support is fast, never got ny doubts unanswered.

What do you dislike about the product?

In case your users are wuite talkative on your interview, your session may be cut off. If you need to increase the amount of minutes, you need to create a whole new study. For surveys, they're still implementing more logic and conditions features like UserZoom has. I wish putting images on multiple answer questions was possible too.

What problems is the product solving and how is that benefiting you?

I can recruit from a wider audience, manage easily schedules for interviews and conduct usability tests of my prototypes.

Posted on

Verified User in Computer Software

UX Operations SpecialistTechnology

Mid-MarketUkraine

January 29, 2025

Good Participant Access, but Pricing and Scalability Are a Challenge

What do you like best about the product?

User Testing offers a quck and covenient way to recruit non-users for unmoderated tests from their panel. The size and diversity of the panel allows to get responses within hours instead of days. The platform is user fliendly and test builder is robust, supporting a variety of research study types and integrations. Sometimes the quality of feedback some users provide can be low, but luckaly User Testing offers to replace any session that wasn't useful with another one free of chanrge, and this action is only a button away. Overall, UserTesting streamlines the process of running user tests and makes it efficient.

What do you dislike about the product?

While UserTesting is an excellent tool for recruitment speed, the pricing is quite high. It's one of the more expensive options out there and the subscription caps the number of seats. This limits the scalability for growing teams or when trying to democratize research to other departments. This became a challenge as our team expanded, and it wasn’t cost-effective.

What problems is the product solving and how is that benefiting you?

The main problem UserTesting helps us to solve is getting quality users feedback and validate our assumptions and hypothesis very quickly. You can create, launch a test and get first feedback from real people all within an hour or two. It also supports multiple research methods aloowing us to choose an approach tailored to our needs. This makes the user research process more efficient and flexible, benefiting teams by enabling faster, more actionable insights.

Posted on

Pagination

First page
Previous page
Page 1
Page 2
Page 3
Page 4
Current page 5
Page 6
Page 7
Page 8
Page 9
…
Next page
Last page

FEATURED REVIEW

Verified User in Internet

Director of Product ManagementTechnology

Small business or StartupUnited States

December 17, 2015

Love this tool for quick and valuable feedback

What do you like best about the product?

Usertesting allows us to get feedback about our website from real people, very quickly. You can screen the users to ensure they meet your criteria. Generally we get results back within an hour, it has never taken more than a day. I like that you can take notes directly in the videos, so that you can easily find your spot later on. You can also create highlight reels and share them with your team members.

What do you dislike about the product?

It would be nice if I could do all my analysis and notes in user testing's site. Right now I am able to create notes on the video, and share clips, but I'd love to have a space to easily record and share higher level insights. No, you don't get the subtle observations that you would in an in person usability test, but this tool lets you get quick feedback to build up to an eventual in person test that may be more valuable than if you hadn't done any online tests first.

Recommendations to others considering the product:

Take the time to speak with their support and customer representatives, they are very helpful.

What problems is the product solving and how is that benefiting you?

With this tool we are able to get quick, valuable feedback on our website. We use this to make decisions and changes to our site with the goal of giving users what they really want.

Posted on