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4.25/5

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Verified User in Consumer Goods

Associate Manager, Consumer Insights - Europe

Consumer products

Global

August 22, 2024

FAST, Quality Insights!

What do you like best about the product?

User Testing has been a great agile research tool used by our organization for several years. It is very easy to use, and data is received faster than any other platform I've come across. We utilize User Testing weekly in our organization, and are excited to also now have access to the quantitative survey tool in addition to the qualitative capability. One great thing about User Testing is that since it is so easy to use, we've been able to extend access to other functions in the business that are not specifically research-focused. Those individuals now have access to real-time consumer insights, which have proven to be invaluable in day-to-day decision-making. Also, User Testing customer support is top-notch--they are accessible, responsive, and great to work with!

What do you dislike about the product?

There are only a few downsides to User Testing - one being that the consumer network is not yet fully developed in certain countries/regions. It also lacks in-platform translation services.

What problems is the product solving and how is that benefiting you?

User Testing helps us gauge consumer interest in new products, identify problems to solve, and determine which product claims resonate and don't resonate with consumers. We also utilize User Testing to inform packaging/design, evaluate assets, and better understand consumer habits and desires.

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Verified User in Insurance

Senior UX Designer

Financial services

Mid-Market

August 21, 2024

Immediate usability feedback, unnecessarily tricky UI

What do you like best about the product?

I love the immediate feedback from users.

What do you dislike about the product?

There are times where the UI is confusing or where I cannot do something simple, like cancel or reschedule a test because it has crossed a time threshold, or delete a test that malfunctioned. The process for signing onto moderated tests and understanding what I will be able to do whether I am sharing use of the screen or not is a little unclear. Prototypes can often not perform well, and I am not sure if this is due to glitches with figma or with the interface between user testing and figma. I think the format for making unmoderated tests is excellent. I do often however get confused when creating the test, leaving it, then going back in to edit it. It can feel strange to me to have the demographic section outside of the rest of the test building. I love the transcript and the AI interp of the transcript.

What problems is the product solving and how is that benefiting you?

It is helping us to find issues in our digital designs. It is also giving us survey feedback on a number of items.

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Verified User in Cosmetics

Assistant Manager, Consumer Experience

Consumer products

Mid-Market

August 21, 2024

User Testing Feedback

What do you like best about the product?

UserTesting offers excellent power sessions that give you the opportunity to discuss any questions, concerns, etc. about your test with research professionals. I find these sessions to be extremely beneficial before making my tests and when analyzing the results.

What do you dislike about the product?

Without the Power sessions to guide me, I find the template library can become overwhemling. It's often difficult to determine where to begin as tests can be created in many different ways. It would also be great if there was a tool that could summarize my test findings and overall sentiment without reviewing all the videos.

What problems is the product solving and how is that benefiting you?

UserTesting allows us to receive feedback on consumer sentiment of our images and website experience and ultimately helps us determine what our customers prefer and any necessary changes that need to be made.

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Verified User in Luxury Goods & Jewelry

UX Design Researcher II

Consumer products

Global

August 21, 2024

Useful research asset with growing toolbox of features

What do you like best about the product?

The quality of participants for moderated and unmoderated sessions is strong and reliable

What do you dislike about the product?

The current state of the survey tool isn't ideal, and some issues with exporting darta

What problems is the product solving and how is that benefiting you?

UT allows us to address tactical points of interest in our products, by facilitating our access to a relevant user base

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Shannon Graf

Director of Design Research

Retail & ecommerce

Global

United States

August 19, 2024

Top notch customer support

What do you like best about the product?

Impeccable customer service from a company that listens to its customers, as reflected by noticeable updates to the product in a timely manner

What do you dislike about the product?

Some occasional lag time from support when a study may be impacted

What problems is the product solving and how is that benefiting you?

We're able to recruit and test quickly and efficiently which is in line with how our PDO operates!

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Verified User in Computer Software

Senior Product Insights Researcher

Technology

Mid-Market

August 19, 2024

Great support, subpar product and built-in panel of testers

What do you like best about the product?

It is one of the more thorough options in the unmoderated testing space. If you pay as an add-on, they have a dedicated and accessible team for questions on structuring tests, upcoming roadmap updates, etc.

What do you dislike about the product?

Very confusing pricing structure that feels like smoke and mirrors at times. Low level of trust in their panel - a lot of "testers" that come across as falsfiying screener responses for incentives. The product itself is pretty limited in terms of test flexibility. Doesn't go in-depth in any particular research capability area. UserZoom acquisition doesn't seem to have fully happened and/or provides any additional benefit.

What problems is the product solving and how is that benefiting you?

Very quick access to testers for running primarily unmoderated usability tests

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Verified User in Financial Services

Web strategiest

Financial services

Enterprise

August 19, 2024

UserTesting review

What do you like best about the product?

Very valuable insights from our users, which helps inform our decisions for web strategy.

What do you dislike about the product?

The effort and time it takes to create a highlight reel. Not enough high quality target testers. How long it takes to complete a test.

What problems is the product solving and how is that benefiting you?

Gathering users who are not familiar with our site/brand to provide unbiased feedback on our website and user experience.

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Verified User in Marketing and Advertising

Manager, Digital Intelligence & Global Analytics

Business services

Global

August 19, 2024

Great Platform Accessibility & Experience

What do you like best about the product?

Usertesting provides an easy experience for curating the perfect test. The results are delivered in a compreshensive summary and it's easy to make edits to testing groups or questions if needed. The leadership services are very helpful as well to help you reach your goals. The Customer Success Managers and Power sessions provided, helped me utilize the platform to the fullest extent.

What do you dislike about the product?

An area where Usertesting can improve is access to more professions from respondents.

What problems is the product solving and how is that benefiting you?

Usertesting helped me curate concrete screening questions in order to prevent bots or the incorrect respondents from interacting with my test for the most accurate results

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FEATURED REVIEW

Verified User in Internet

Director of Product Management

Technology

Small business or Startup

December 17, 2015

Love this tool for quick and valuable feedback

What do you like best about the product?

Usertesting allows us to get feedback about our website from real people, very quickly. You can screen the users to ensure they meet your criteria. Generally we get results back within an hour, it has never taken more than a day. I like that you can take notes directly in the videos, so that you can easily find your spot later on. You can also create highlight reels and share them with your team members.

What do you dislike about the product?

It would be nice if I could do all my analysis and notes in user testing's site. Right now I am able to create notes on the video, and share clips, but I'd love to have a space to easily record and share higher level insights. No, you don't get the subtle observations that you would in an in person usability test, but this tool lets you get quick feedback to build up to an eventual in person test that may be more valuable than if you hadn't done any online tests first.

Recommendations to others considering the product:

Take the time to speak with their support and customer representatives, they are very helpful.

What problems is the product solving and how is that benefiting you?

With this tool we are able to get quick, valuable feedback on our website. We use this to make decisions and changes to our site with the goal of giving users what they really want.

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