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4.2/5

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Verified User in Computer Software

Market ResearcherTechnology

EnterpriseUnited States

January 28, 2025

Helpful for quick turn feedback and research

What do you like best about the product?

It's fast and the video-on nature of it ensures quality. The team is able to conduct tests very quickly (same day or overnight usually) to get feedback to teams on anything from UI to marketing assets in an agile way.

What do you dislike about the product?

Some capabilities could be improved in terms of offering more complex question logic. Also they are improving the analysis capabilities but still could use improvement in how it helps make synthesis quicker/easier and exporting results (still some manual work involved with copy/paste).

What problems is the product solving and how is that benefiting you?

Understand how people respond to our marketing messages and get feedback on product UI/experiences so we can identify opportunities for improvement. Also sometimes helps with foundational insights on topics that we just need some quick info on.

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Verified User in Consumer Goods

Associate ResearcherConsumer products

Mid-MarketUnited States

January 28, 2025

UserTesting is great!

What do you like best about the product?

Customer Support is great, they are always there when needed and give great advice for getting the best possible results.

What do you dislike about the product?

The platform is very simple and could use some additional features such as more detailed screeners and a wider range of question options in the tests themselves.

What problems is the product solving and how is that benefiting you?

We typically use UserTesting for studies that need to be completed quickly, particularly for feedback on packaging, websites, and learning more about experience shopping in the stores.

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Verified User in Financial Services

Financial services

EnterpriseUnited States

October 30, 2024

Highly recommend!

What do you like best about the product?

UserTesting helps my team move exceptionally fast when capturing feedback directly from real people, which helps our company make better decisions and save time and money. Additionally, every single employee - from the education team to customer success to executives - is incredibly smart, kind, and eager to help.

What do you dislike about the product?

The product is a bit outdated in its interface and capabilities but they are consistently implementing new features and actively working to release a product overhaul with new capabilities!

What problems is the product solving and how is that benefiting you?

Quickly finding relevant participants for research and learning projects, helping us reach niche audiences (at times), and helping us build empathy with our customers. We undoubtedly save time on our projects (some now taking a day or less), money as we are opting to not build products/features or can build them better, and resources as team members can support more projects.

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Verified User in Government Administration

PHysical scientistPublic sector

EnterpriseUnited States

October 30, 2024

Great product to show our shortcomings

What do you like best about the product?

It's great to help uncover problems that we have with our websites that we thought were great in terms of usability and overall customer experience.

What do you dislike about the product?

It can be challenging to set up tests within our team since we aren't the experts. We need a. It more help leaving everything.

What problems is the product solving and how is that benefiting you?

It's showing us how users use our products and web pages. Our developers and scientists are able to use the web pages flawlessly since they designed them, but our customers aren't able to accomplish their tasks.

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Ashley Gonzalez

Financial services

Mid-MarketUnited States

October 30, 2024

Quick Insights to guide direction!

What do you like best about the product?

The flexibility of creating and launching studies often.

What do you dislike about the product?

We serve a very niche market which often causes a challenge in finding our target market.

What problems is the product solving and how is that benefiting you?

Collecting feedback early and often

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Verified User in Consumer Electronics

Consumer products

EnterpriseUnited States

October 30, 2024

Amazing tool

What do you like best about the product?

I love how easy it is to use and how quickly we get insights.

What do you dislike about the product?

The integration with EnjoyHQ is not optimized and creates a disruption in workflow.

What problems is the product solving and how is that benefiting you?

It solves the problem of usability testing outside of our organization by taking care of recruiting, consent forms, and compensation.

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Verified User in Airlines/Aviation

UX/UI DesignerTravel & hospitality

Small business or StartupUnited States

October 30, 2024

UserTesting has great features

What do you like best about the product?

Platform has great features and functionalities!

What do you dislike about the product?

Credit equations get a bit complex to calculate.

What problems is the product solving and how is that benefiting you?

Gets us connected with participants

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Verified User in Hospital & Health Care

Healthcare

Small business or StartupUnited States

October 30, 2024

Enjoy the platform

What do you like best about the product?

I like the security measures that the sir provides. Information and navigation is clear and easy to follow

What do you dislike about the product?

No feedback to provide here. I enjoy the product.

What problems is the product solving and how is that benefiting you?

I don't have anything to add.

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FEATURED REVIEW

Verified User in Internet

Director of Product ManagementTechnology

Small business or StartupUnited States

December 17, 2015

Liebe dieses Werkzeug für schnelles und wertvolles Feedback

Was gefällt dir am besten the product?

Usertesting ermöglicht es uns, sehr schnell Feedback von echten Menschen zu unserer Website zu erhalten. Sie können die Benutzer filtern, um sicherzustellen, dass sie Ihren Kriterien entsprechen. In der Regel erhalten wir die Ergebnisse innerhalb einer Stunde zurück, es hat nie länger als einen Tag gedauert. Ich mag, dass man direkt in den Videos Notizen machen kann, sodass man später leicht seine Stelle wiederfindet. Sie können auch Highlight-Reels erstellen und sie mit Ihren Teammitgliedern teilen.

Was gefällt Ihnen nicht? the product?

Es wäre schön, wenn ich alle meine Analysen und Notizen auf der Website von User Testing machen könnte. Im Moment kann ich Notizen zum Video erstellen und Clips teilen, aber ich würde gerne einen Raum haben, um einfach höherwertige Erkenntnisse aufzuzeichnen und zu teilen. Nein, man bekommt nicht die subtilen Beobachtungen, die man bei einem persönlichen Usability-Test hätte, aber dieses Tool ermöglicht es, schnell Feedback zu erhalten, um schließlich zu einem persönlichen Test überzugehen, der wertvoller sein könnte, als wenn man vorher keine Online-Tests gemacht hätte.

Empfehlungen an andere, die in Betracht ziehen the product:

Nehmen Sie sich die Zeit, mit ihrem Support und den Kundenvertretern zu sprechen, sie sind sehr hilfsbereit.

Was ist ein Problem? the product Solving und wie profitieren Sie davon?

Mit diesem Tool können wir schnell wertvolles Feedback zu unserer Website erhalten. Wir nutzen dies, um Entscheidungen zu treffen und Änderungen an unserer Seite vorzunehmen, mit dem Ziel, den Nutzern das zu geben, was sie wirklich wollen.

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