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4.25/5

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Verified User in Retail

Director, Product Design

Retail & ecommerce

Global

October 28, 2024

Helps drive customer led innovation

What do you like best about the product?

Super helpful at gathering quick customer insights across our product life cycle

What do you dislike about the product?

Credit based model is difficult to predict cost

What problems is the product solving and how is that benefiting you?

Customer insights

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Shara Rosenbalm

Travel & hospitality

Global

United States

October 28, 2024

I love the power within the tool but at times I find it difficult to use (UserZoom)

What do you like best about the product?

I like the speed to productivity I can achieve once I learned how to maneuver the nuances of UserZoom. I love the QX scoring, and the advanced testing features.

What do you dislike about the product?

The learning curve. Creating an a/b variant test is more difficult than it should be. Also, the Leaning tools aren't always helpful in explicitly explaining how to do certain things or limitations that are helpful to know.

What problems is the product solving and how is that benefiting you?

Getting customer insights quickly and efficiently to make informed product decisions

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Verified User in Airlines/Aviation

DesignOps Manager

Travel & hospitality

Small business or Startup

October 28, 2024

Data driven leadership enablement

What do you like best about the product?

As a DesignOps manager, I like the ability to showcase value to the business by visually showcasing customer sentiment and behavior through session replays as well as quantitative indicators like QX Score in a simple and easy way.

What do you dislike about the product?

UX platform isn't as intuitive as UT, would like to know what the feature roadmap and goal for integration is

What problems is the product solving and how is that benefiting you?

Growing Research operation and effectively conducting research across the enterprise

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Nazia Morani

Travel & hospitality

Global

United States

October 28, 2024

Usertesting feedback

What do you like best about the product?

Have access to millions of users at your fingertips and can do moderated and unmoderated testing seamlessly and efficiently.

What do you dislike about the product?

Not a strong qx score area and can have cleaner ways of reading results.

What problems is the product solving and how is that benefiting you?

Helping us get access to lots of users and videos and insights to share with our product partners.

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Drew Hopkins

VP Research and Innovation

Financial services

Small business or Startup

United States

October 28, 2024

Great simple and easy to test or discover

What do you like best about the product?

Very intuitive platform we use to validate design or concepts quickly or go in to deeper discover with interviews, either automated or moderated.

What do you dislike about the product?

Sometimes the participants can be sketchy even after quality control questions in the screener

What problems is the product solving and how is that benefiting you?

We do discover of user needs to validation of new concepts and designs

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Pooja Thakor

Financial services

Mid-Market

United States

October 28, 2024

Alkami User Researcher Review

What do you like best about the product?

I love how easy it is to navigate the platform!

What do you dislike about the product?

I find it difficult to delete old tests on my own.

What problems is the product solving and how is that benefiting you?

We are able to iterate and send out research in record time, allowing us to innovate on our product constantly.

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Morgan Weidner

Financial services

Mid-Market

United States

October 28, 2024

Recruiting in Minutes

What do you like best about the product?

UserTesting eliminates the need to recruit your own participants by using their panel. This means that we can get test results in hours instead of weeks. It's a game changer!

What do you dislike about the product?

It is difficult to delete tests once they've been launched.

What problems is the product solving and how is that benefiting you?

My favorite part of UserTesting is how easy it is to recruit. That is this biggest thing that keeps us with UT.

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Kirstie Calams

Financial services

Small business or Startup

United States

October 28, 2024

Good easy experience

What do you like best about the product?

How easy it is to find users and get feedback within hours

What do you dislike about the product?

Having to watch hours of videos and spend all that gime

What problems is the product solving and how is that benefiting you?

It is solving our ability to get feedback quickly from users.

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FEATURED REVIEW

Verified User in Internet

Director of Product Management

Technology

Small business or Startup

December 17, 2015

Love this tool for quick and valuable feedback

What do you like best about the product?

Usertesting allows us to get feedback about our website from real people, very quickly. You can screen the users to ensure they meet your criteria. Generally we get results back within an hour, it has never taken more than a day. I like that you can take notes directly in the videos, so that you can easily find your spot later on. You can also create highlight reels and share them with your team members.

What do you dislike about the product?

It would be nice if I could do all my analysis and notes in user testing's site. Right now I am able to create notes on the video, and share clips, but I'd love to have a space to easily record and share higher level insights. No, you don't get the subtle observations that you would in an in person usability test, but this tool lets you get quick feedback to build up to an eventual in person test that may be more valuable than if you hadn't done any online tests first.

Recommendations to others considering the product:

Take the time to speak with their support and customer representatives, they are very helpful.

What problems is the product solving and how is that benefiting you?

With this tool we are able to get quick, valuable feedback on our website. We use this to make decisions and changes to our site with the goal of giving users what they really want.

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