UserTesting's verified customer ratings and reviews

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4.2/5

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843 of 843 Total Reviews

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Neha Scher-Shah

UX ResearcherFinancial services

Mid-MarketUnited States

January 30, 2025

Best for usability testing

What do you like best about the product?

I like how easy it is to find the right participants and conduct various methodology tests with UserTesting. Their analysis tool is best in the business and is an intuitive and easy tool for researchers to do studies. The highlight reels integrate well with figjam presentations. Customer support along with being able to talk to the UserTesting researchers has been very helpful.

What do you dislike about the product?

I'd like for some analysis data points to be more accurate and drill deeper into insights. The intention paths to be more detailed. I want to be able to test 3 or 4 options and not just 2 with balance comparison.

What problems is the product solving and how is that benefiting you?

Usability testing design flows for successful implementation

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Verified User in Consumer Goods

ResearcherConsumer products

Mid-MarketUnited States

January 29, 2025

Highly Recommend UserTesting!

What do you like best about the product?

UserTesting is super intuitive and easy to use. It was very easy to get implemented and up to speed with how to use the platform. The quant and qual features are both great. Their contributors also provide really great detailed feedback during qual sessions. Customer support is great too, they're quick to respond and replacing contributors is super easy.

What do you dislike about the product?

The quant tool could use some work. It's currently very basic and doesn't offer many functionalities, but I know there are a lot of things in the works and I'm excited to see where it goes.

What problems is the product solving and how is that benefiting you?

UserTesting helps us capture feedback on products or concepts.

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Verified User in Accounting

Service designerFinancial services

Small business or StartupCanada

January 29, 2025

A Valuable Tool for User Research

What do you like best about the product?

Easy to set up usability tests, interviews, and surveys Access to a diverse pool of participants Video recordings, transcriptions, and analytics for deep insights Quick turnaround time for feedback

What do you dislike about the product?

Pricing can be high for smaller teams Participant quality may vary at times

What problems is the product solving and how is that benefiting you?

Finding and recruiting participants for usability testing can be time-consuming. UserTesting provides a ready pool of diverse users, making recruitment fast and efficient.I can quickly get insights without spending weeks on recruitment and logistics.

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Thaisa Santos

Senior user experience designerTechnology

GlobalBrazil

January 29, 2025

A robust tool for user research

What do you like best about the product?

Usertesting is great if you want to conduct user interviews. It manages everything from calendar schedules, recruiting, notetaking, tagging of notes, editing videos and summaries of your entire study. You can invite everyone you need there and share reels later with the team. It's also great for unmoderated studies, be it recruting from their base or not. It's qutie easy to implement figma prototypes there for usability tests. I like how their customer support is fast, never got ny doubts unanswered.

What do you dislike about the product?

In case your users are wuite talkative on your interview, your session may be cut off. If you need to increase the amount of minutes, you need to create a whole new study. For surveys, they're still implementing more logic and conditions features like UserZoom has. I wish putting images on multiple answer questions was possible too.

What problems is the product solving and how is that benefiting you?

I can recruit from a wider audience, manage easily schedules for interviews and conduct usability tests of my prototypes.

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Verified User in Computer Software

UX Operations SpecialistTechnology

Mid-MarketUkraine

January 29, 2025

Good Participant Access, but Pricing and Scalability Are a Challenge

What do you like best about the product?

User Testing offers a quck and covenient way to recruit non-users for unmoderated tests from their panel. The size and diversity of the panel allows to get responses within hours instead of days. The platform is user fliendly and test builder is robust, supporting a variety of research study types and integrations. Sometimes the quality of feedback some users provide can be low, but luckaly User Testing offers to replace any session that wasn't useful with another one free of chanrge, and this action is only a button away. Overall, UserTesting streamlines the process of running user tests and makes it efficient.

What do you dislike about the product?

While UserTesting is an excellent tool for recruitment speed, the pricing is quite high. It's one of the more expensive options out there and the subscription caps the number of seats. This limits the scalability for growing teams or when trying to democratize research to other departments. This became a challenge as our team expanded, and it wasn’t cost-effective.

What problems is the product solving and how is that benefiting you?

The main problem UserTesting helps us to solve is getting quality users feedback and validate our assumptions and hypothesis very quickly. You can create, launch a test and get first feedback from real people all within an hour or two. It also supports multiple research methods aloowing us to choose an approach tailored to our needs. This makes the user research process more efficient and flexible, benefiting teams by enabling faster, more actionable insights.

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Chase Clark

Lead UX ResearcherHealthcare

Mid-MarketUnited States

January 28, 2025

Very helpful research tool

What do you like best about the product?

That we're able to quickly get high quality user feedback on a range of research needs.

What do you dislike about the product?

Sometimes I wish it were easier to export and share sessions and clips and transcripts.

What problems is the product solving and how is that benefiting you?

Helping us validate concepts and test features, but also conduct generative and problem discovery research.

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Verified User in Oil & Energy

Senior Insights AnalystEnergy

GlobalUnited States

January 28, 2025

UserTesting is an incredible platform for understanding customers and consumers.

What do you like best about the product?

I enjoy how quickly you can gather feedback from the specific audience you need, very often within a few hours.

What do you dislike about the product?

It can be hard to find enough specific niche consumers to feel comfortable with the insights you have gathered.

What problems is the product solving and how is that benefiting you?

UserTesting addresses my challenge of gathering feedback ina timely manner without having to rely on other lengthy research methods. Because I can access real users who can share their candid insights, it streamlines our focus and identifies issues before they become larger problems.

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Khanh Tran

UX ResearcherTravel & hospitality

GlobalViet Nam

January 28, 2025

This platform is very easy to use. It also has many different types of tests and questions.

What do you like best about the product?

Very easy to use and has lots of types of test and questions.

What do you dislike about the product?

I wish they can enable me to conduct the focus group.

What problems is the product solving and how is that benefiting you?

I can set up the moderated and unmoderated tests with users on this platform. For the unmoderated test, the format is very smart and can lots of my time.

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FEATURED REVIEW

Verified User in Internet

Director of Product ManagementTechnology

Small business or StartupUnited States

December 17, 2015

Liebe dieses Werkzeug für schnelles und wertvolles Feedback

Was gefällt dir am besten the product?

Usertesting ermöglicht es uns, sehr schnell Feedback von echten Menschen zu unserer Website zu erhalten. Sie können die Benutzer filtern, um sicherzustellen, dass sie Ihren Kriterien entsprechen. In der Regel erhalten wir die Ergebnisse innerhalb einer Stunde zurück, es hat nie länger als einen Tag gedauert. Ich mag, dass man direkt in den Videos Notizen machen kann, sodass man später leicht seine Stelle wiederfindet. Sie können auch Highlight-Reels erstellen und sie mit Ihren Teammitgliedern teilen.

Was gefällt Ihnen nicht? the product?

Es wäre schön, wenn ich alle meine Analysen und Notizen auf der Website von User Testing machen könnte. Im Moment kann ich Notizen zum Video erstellen und Clips teilen, aber ich würde gerne einen Raum haben, um einfach höherwertige Erkenntnisse aufzuzeichnen und zu teilen. Nein, man bekommt nicht die subtilen Beobachtungen, die man bei einem persönlichen Usability-Test hätte, aber dieses Tool ermöglicht es, schnell Feedback zu erhalten, um schließlich zu einem persönlichen Test überzugehen, der wertvoller sein könnte, als wenn man vorher keine Online-Tests gemacht hätte.

Empfehlungen an andere, die in Betracht ziehen the product:

Nehmen Sie sich die Zeit, mit ihrem Support und den Kundenvertretern zu sprechen, sie sind sehr hilfsbereit.

Was ist ein Problem? the product Solving und wie profitieren Sie davon?

Mit diesem Tool können wir schnell wertvolles Feedback zu unserer Website erhalten. Wir nutzen dies, um Entscheidungen zu treffen und Änderungen an unserer Seite vorzunehmen, mit dem Ziel, den Nutzern das zu geben, was sie wirklich wollen.

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