Industry
UserTesting for travel and hospitality
Drive results by innovating and optimizing the travel experience for your customers
Empowering travel and hospitality organizations to succeed
In the past year, there has been a notable recovery in the travel and hospitality industry. The demand for travel is surpassing initial expectations, with both leisure and business travel showing resilience. Consequently, as the demand for travel continues to rise, so too do the expectations of travelers.
UserTesting helps travel and hospitality organizations connect with customer expectations, deliver better experiences, and make insights-driven business decisions.
Adapt and differentiate with UserTesting
How travel and hospitality organizations leverage UserTesting
- Deliver a value-driven strategy by understanding the why behind your customer needs and preferences
- Tap into human insight to deliver a seamless experience for your customers while reducing cost
- Differentiate your organization from your competitors using the power of customer insight
- Keep your customers at the heart of all your key business decisions through human insight
Create differentiated experiences in a challenging market
Optimize mobile travel experiences
Discover the drivers of behaviors on mobile, including why users abandon apps, what fuels frequent usage, and how you can improve experiences to drive greater adoption.
Enrich data and analytics with customer insight
Quickly inform key business decisions with data visualization and auto-generated insights. UserTesting’s machine learning (ML) models are trained to pinpoint key moments in the customer experience, displacing hours of manual analysis.
Reach every type of customer, from around the world
Real insights from real people. Today, the customer experience is all about smarter, better, faster.The UserTesting Contributor Network is no different.
Create memorable experiences with UserTesting
- “In today’s uncertain and changing travel landscape, the most important thing we can do is to give travelers the confidence they need when making travel arrangements. UserTesting gives us the human insight that allows us to do just that.”
- "UserTesting gives us the fastest insights into our members. It not only helps us understand where to focus, but why. It has become our most essential solution for testing."
- "UserTesting gives us a distinct competitive advantage. The human insights we uncover empower us to pivot more nimbly and create better customer experiences that consistently land with success in the market. Now, we can do that again and again and again."
- “UserTesting gives us the fastest insights to fix problems and design experiences that make our customers happy to keep coming back.”
- "UserTesting gives us confidence that what we’re launching is going to land well and meet users’ needs and expectations."
Hear from your travelers, no experience required
Learn moreCustomer environment and context
Gain a deeper understanding of a customer’s environment—and how your product fits in
Learn moreCompetitive comparison
Learn how customers feel about competitors and where you need an edge
Learn moreCustomer journey templates and resources
Understand how customers engage with your brand or products across multiple touchpoints
