Industry
UserTesting for travel and hospitality
Drive results by innovating and optimizing the travel experience for your customers

Empowering travel and hospitality organizations to succeed
In the past year, there has been a notable recovery in the travel and hospitality industry. The demand for travel is surpassing initial expectations, with both leisure and business travel showing resilience. Consequently, as the demand for travel continues to rise, so too do the expectations of travelers.
UserTesting helps travel and hospitality organizations connect with customer expectations, deliver better experiences, and make insights-driven business decisions.

Adapt and differentiate with UserTesting
How travel and hospitality organizations leverage UserTesting
- Deliver a value-driven strategy by understanding the why behind your customer needs and preferences
- Tap into human insight to deliver a seamless experience for your customers while reducing cost
- Differentiate your organization from your competitors using the power of customer insight
- Keep your customers at the heart of all your key business decisions through human insight

Create differentiated experiences in a challenging market

Optimize mobile travel experiences
Discover the drivers of behaviors on mobile, including why users abandon apps, what fuels frequent usage, and how you can improve experiences to drive greater adoption.

Enrich data and analytics with customer insight
Quickly inform key business decisions with data visualization and auto-generated insights. UserTesting’s machine learning (ML) models are trained to pinpoint key moments in the customer experience, displacing hours of manual analysis.

Reach every type of customer, from around the world
Real insights from real people. Today, the customer experience is all about smarter, better, faster.The UserTesting Contributor Network is no different.