Introducing the Human Insight Platform

A platform where you can see, hear, and understand real people as they react to your concepts and designs or engage with your products and experiences.

Remote video URL

Save time with enhanced AI-powered surveys and easy insight-sharing, fostering collaboration at every stage of product development. Register for our product release webinar to learn more.

How it works

Target any audience

Quickly capture high-quality, diverse perspectives from the UserTesting Network, partner networks, and your own network. Define your audience and choose your sample size. We’ll handle the rest.

Images for Homepage, Parallax component

Gather comprehensive feedback

The Feedback Engine helps capture human insight throughout the product development lifecycle. Our comprehensive testing solution adapts to meet your team’s testing needs.

Images for Homepage, Parallax component

Analyze, understand, and measure

Quickly identify key insights and measure performance with AI-powered analytics and visualizations, designed to save time and simplify post-test analysis.

Abstractions for Homepage Parallax

Amplify customer insights

Build a common understanding of your customers throughout the organization by sharing insights, highlight reels, and clips with stakeholders directly into commonly used tools.

Images for Homepage, Parallax component
ROI calculator abstraction image

What's the ROI on your customers' feedback?

Calculate the impact insights from your target audience could have on revenue, operational efficiency, and retention.

Why organizations partner with UserTesting

  • chat icon

    Forrester names UserTesting a leader in experience research platform

    UserTesting received the highest possible scores in 20 criteria in 2023

    Learn more
  • chat icon

    Fastest way to quality human insight

    Feedback within a few hours with purpose-built Audience Solutions

    Learn more
  • chat icon

    Flexible and comprehensive Feedback Engine

    Understand the what and the why with a single platform 

    Learn more
  • chat icon

    3,000+ customers around the world

    Discover how thousands of teams create exceptional experiences with the help of human insight

    Customer stories
  • Teaser image for digital product teams

    Solutions

    For Digital product teams

    Validate concepts, get customer feedback, and discover needs to help improve digital experiences.

  • teaser image for page solutions teams marketing

    Solutions

    For Marketing teams

    Drive growth, optimize digital experiences, and more effectively manage brand reputation with critical insights from real customers. Get on-demand feedback on all your marketing campaigns and assets.

  • teaser image for solutions teams product design

    Solutions

    Product and Design

    Collect feedback on any experience, analyze results, and share findings while saving time and reducing the cost of rework.

  • teaser image for solutions team executives

    Solutions

    Executives

    Steward a more customer-centric organization with insights from your customers. Drive business growth, increase product adoption, and grow customer loyalty with a proven framework for scaling human insights and customer empathy throughout the organization.

  • Image of man and woman in a hallway talking and looking at a tablet in the workplace

    Solutions

    For UX research teams

    Conduct generative, formative, and evaluative research, or get quick insights from real users. Drive alignment across teams with human insight, backed by a proven framework for continuous testing and a shared understanding of customer needs.

  • Teaser image for solutions company size enterprise

    Solutions

    Enterprise

    Quickly capture rich, video-based feedback from customers, prospects, employees, and more to innovate and build exceptional brand experiences.

  • teaser image for solutions startups

    Solutions

    Startups

    Capture rich, video-based feedback to make decisions with confidence, ensure product-market fit, and accelerate innovation and growth.

  • teaser image for solutions customers mid-market

    Solutions

    Mid-market

    Quickly capture rich, video-based feedback to increase speed-to-market, adapt to changing customer needs, and grow into world-class brands.

  • teaser image for solutions small business page

    Solutions

    Small business

    Drive growth and innovation through fast, remote customer feedback that anyone on the team can access to create customer-centric products and experiences.

  • teaser images for resource topic omnichannel banking

    Solutions

    Financial services

    Innovate and optimize experiences to drive trust and customer loyalty

  • Image of man and woman in a hallway talking and looking at a tablet in the workplace

    Solutions

    Ecommerce

    Create frictionless online shopping experiences by optimizing your ecommerce experiences and boosting conversions with human insight

  • Solutions

    Consumer technology

    Keep up with the rising demand for exceptional consumer technology experiences.

  • teaser image for solutions healthcare

    Solutions

    Healthcare

    Understand and empathize with patients to improve healthcare experiences and drive loyalty

  • Man watching streaming tv using a remote

    Solutions

    Media and entertainment

    Uncover how your audience engages with content across every touchpoint.

  • Automotive

    Solutions

    Automotive

    Get customers where they need to go with exceptional automotive experiences

  • teaser image for gaming and gambling

    Solutions

    Gaming and gambling

    Up the ante with winning gaming and gambling experiences

  • Solutions

    Travel and hospitality

    Exceed traveler expectations for health, safety, and personalized, memorable experiences.

  • teaser image for integration page

    Integrations and plugins

    See how UserTesting helps you do more with your existing tools and solutions to further optimize your customer experience.

  • Calculating and communicating the ROI of product design guide assets

    Services

    Professional Services

    We're experts on industry-leading UX methodologies with over 200 years of cumulative experience to support you through every stage of your journey.

  • thumbnail

    Glossary term

    Mobile testing

    Mobile testing is the process by which mobile apps and digital experiences (like websites and ecommerce) are tested for relevance, functionality, usability, and consistency.

  • Hero Image for Templates

    Templates

    Get started with our expert-designed test templates. Use them as-is, customized to fit your exact needs.

Why organizations partner with UserTesting

  • chat icon

    Forrester names UserTesting a leader in experience research platforms in 2023

    Learn more
  • chat icon

    3,000+ Customers around the world

    Customer stories
  • chat icon

    Video-first Customer Experience Narratives (CxNs)

    Get a vivid, first-person understanding of an experience with CxNs

     

    Learn more
  • chat icon

    Fastest way to quality human insight

    80%+ of CxNs complete within a few hours through our global, opt-in contributor network

     

    Learn more
  • chat icon

    Platform that scales across your teams

    Simple user experience designed to scale with flexible, pre-built templates

     

    Learn more

Forrester: UserTesting delivers a 665% ROI over three years

A recent Total Economic Impact™ (TEI) Study, conducted by Forrester on behalf of UserTesting, illustrates how organizations using the UserTesting Human Insight Platform can realize $2.03M in value and 665% in ROI over a three-year period.

Image for guide Forrester: UserTesting delivers a 665% ROI over three years

Open API and ecosystem

Get feedback on any experience and share insights anywhere with UserTesting’s 
ecosystem of integrations and plugins.

Integration logos for Platform Overview page
Logos for integration
Logos for integration
Integration logos for Platform Overview page