Introducing the Human Insight Platform

A platform where you can see, hear, and understand real people as they react to your concepts and designs or engage with your products and experiences.

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Save time with enhanced AI-powered surveys and easy insight-sharing, fostering collaboration at every stage of product development. Register for our product release webinar to learn more.

How it works

Target any audience

Quickly capture high-quality, diverse perspectives from the UserTesting Network, partner networks, and your own network. Define your audience and choose your sample size. We’ll handle the rest.

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Gather comprehensive feedback

The Feedback Engine helps capture human insight throughout the product development lifecycle. Our comprehensive testing solution adapts to meet your team’s testing needs.

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Analyze, understand, and measure

Quickly identify key insights and measure performance with AI-powered analytics and visualizations, designed to save time and simplify post-test analysis.

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Amplify customer insights

Build a common understanding of your customers throughout the organization by sharing insights, highlight reels, and clips with stakeholders directly into commonly used tools.

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Why organizations partner with UserTesting

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    Forrester names UserTesting a leader in experience research platform

    UserTesting received the highest possible scores in 20 criteria in 2023

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    Fastest way to quality human insight

    Feedback within a few hours with purpose-built Audience Solutions

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    Flexible and comprehensive Feedback Engine

    Understand the what and the why with a single platform 

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    3,000+ customers around the world

    Discover how thousands of teams create exceptional experiences with the help of human insight

    Customer stories
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    For Digital product teams

    Validate concepts, get customer feedback, and discover needs to help improve digital experiences.

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    For UX research teams

    Conduct generative, formative, and evaluative research, or get quick insights from real users. Drive alignment across teams with human insight, backed by a proven framework for continuous testing and a shared understanding of customer needs.

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    For Product and Design teams

    Collect feedback on any experience, analyze results, and share findings while saving time and reducing the cost of rework.

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    For Marketing teams

    Drive growth, optimize digital experiences, and more effectively manage brand reputation with critical insights from real customers. Get on-demand feedback on all your marketing campaigns and assets.

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    For Executives

    Steward a more customer-centric organization with insights from your customers. Drive business growth, increase product adoption, and grow customer loyalty with a proven framework for scaling human insights and customer empathy throughout the organization.

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    For Startups

    Capture rich, video-based feedback to make decisions with confidence, ensure product-market fit, and accelerate innovation and growth.

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    For Small Businesses

    Drive growth and innovation through fast, remote customer feedback that anyone on the team can access to create customer-centric products and experiences.

  • teaser image for solutions customers mid-market

    For Mid-Market

    Quickly capture rich, video-based feedback to increase speed-to-market, adapt to changing customer needs, and grow into world-class brands.

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    For Enterprise

    Quickly capture rich, video-based feedback from customers, prospects, employees, and more to innovate and build exceptional brand experiences.

  • Automotive

    Automotive

    Get customers where they need to go with exceptional automotive experiences

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    Consumer Technology

    Keep up with the rising demand for exceptional technology experiences

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    Ecommerce

    Create frictionless online shopping experiences by optimizing your ecommerce experiences and boosting conversions with human insight

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    Resource

    Financial services resources

    Innovate and optimize experiences to drive trust and customer loyalty

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    For Gaming & Gambling

    Up the ante with winning gaming and gambling experiences

  • teaser image for solutions healthcare

    For Healthcare

    Understand and empathize with patients to improve healthcare experiences and drive loyalty

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    For Media and Entertainment

    UserTesting platform gives media & entertainment companies insights to improve CX. Usability testing helps improve your user's journey and experience. Learn more

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    For Travel and Hospitality

    Exceed traveler expectations for health, safety, and personalized, memorable experiences

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    Integrations and plugins

    See how UserTesting helps you do more with your existing tools and solutions to further optimize your customer experience.

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    Mobile application testing

    Mobile application testing 

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    Integrations and plugins

    See how UserTesting helps you do more with your existing tools and solutions to further optimize your customer experience.

Why organizations partner with UserTesting

  • chat icon

    Forrester names UserTesting a leader in experience research platforms in 2023

    Learn more
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    3,000+ Customers around the world

    Customer stories
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    Video-first Customer Experience Narratives (CxNs)

    Get a vivid, first-person understanding of an experience with CxNs

     

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    Fastest way to quality human insight

    80%+ of CxNs complete within a few hours through our global, opt-in contributor network

     

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    Platform that scales across your teams

    Simple user experience designed to scale with flexible, pre-built templates

     

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Forrester: UserTesting delivers a 665% ROI over three years

A recent Total Economic Impact™ (TEI) Study, conducted by Forrester on behalf of UserTesting, illustrates how organizations using the UserTesting Human Insight Platform can realize $2.03M in value and 665% in ROI over a three-year period.

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Open API and ecosystem

Get feedback on any experience and share insights anywhere with UserTesting’s 
ecosystem of integrations and plugins.

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