Industry

Healthcare

Improve your digital health experience and drive results by getting a deep understanding and empathizing more with patients, providers, and users.

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Featured guide

Exceeding consumer and patient expectations with user feedback

In this guide, we explore the impact of consumerization on healthcare organizations and understand the value of consumer and patient feedback. You'll also learn how to capture these insights in the healthcare industry and provide some examples of healthcare organizations that are seeing success.

UserTesting guide for consumerization of healthcare: Meeting customer and patient expectations with user feedback

Innovate and grow by putting consumers at the center of decisions

Customer Story Teaser Images. Images are used in the cards on the Customer Story Listing Page.

Customer story

GSK

Discover how the biopharma leader builds websites that educate healthcare professionals about medicines and vaccines
Customer Story Teaser Images. Images are used in the cards on the Customer Story Listing Page.

Customer story

Cedar

Watch how Cedar used videos from potential customers to provide better healthcare
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Customer story

Intermountain Health

Read about Intermountain Health’s drive to improve their online experiences–which led to a 39.6% increase in new patient scheduling

Adapt and differentiate with UserTesting

How UserTesting helps

  • Adapt rapidly to meet changing consumer needs with fast feedback

  • Capture feedback from niche audiences with UserTesting’s audience solutions

  • Vet market needs, design concepts, prototypes, and experiences before going live

  • Capture competitive intelligence to inform a differentiated digital strategy and vision

  • Optimize touchpoints by understanding ‘what’ needs to change and ‘why’

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Check out test templates created by experts

Get started quickly with UserTesting templates to validate concepts, discover needs, and hear your customers’ thoughts on your experience.

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    Healthcare and wellness experiences templates

    Improve the design and development of your health and wellness experiences while safely managing sensitive data

    Learn more
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    Customer journey templates and resources

    Understand how customers engage with your brand or products across multiple touchpoints

    Learn more
  • Monitor + phone icon

    Needs and frustrations discovery

    Identify opportunities to improve customer experiences or activities

    Learn more

Additional resources

Blog

Testing your mobile healthcare experience

The healthcare landscape is changing rapidly due to technological advances and the proliferation of...

Report

HIPAA and human insight

A s our access to physical and mental health solutions continues to broaden through...
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Webinar

How to safely and securely measure your patients’ experiences