Industry

UserTesting for healthcare

Understand and empathize with patients to improve healthcare experiences and drive loyalty

Create better patient journeys

Ensure experiences meet patient needs across multiple touchpoints, from telehealth, to wellness apps, to in-office visits, and more

Enrich data and analytics with customer insight

UserTesting success story: A hospital system uses digital experiences as ultimate “display” of best in patient care

Optimize patient experiences for mobile devices

Reach every type of customer, from around the world

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Deliver empathetic, personalized patient experiences with UserTesting

Thanks to the insights we collected through UserTesting, we are now able to better understand what patients need during these tough times and can work with healthcare providers to meet these demands.

Diana Ye | Product Design Lead

“We can co-create digital and product experiences with our target customers on a daily basis with UserTesting. No other solution makes it easier and faster to be Customer First, regardless of what we’re building.”

Jiaqi Mao | Growth Hacking Lead, Digital Marketing and Ecommerce, Philips

"Talking to patients builds empathy for the patients, and helps us understand the ‘why’ behind whatever we decide we are going to build."

Frank Rosile | Product Development Manager

"We use the UserTesting platform like a Swiss Army knife, from getting quick feedback on design prototypes to conducting a 300+ person deep dive on user personas."

Pablo Sanchez Martin | Vice President of Design at Total Brain

"UserTesting breaks the barriers to understanding how and why people use our product. Now everyone can test and know for themselves."

Natalia Suarez | Product Designer, Freeletics

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Understand patients throughout their health journey

Get started quickly with UserTesting templates to empathize, validate concepts, discover needs, and hear patients' thoughts on health experiences.

Understand the patient journey

Healthcare experiences involve both digital and in-person experiences, making understanding the customer journey essential

Quickly adapt and innovate

Patient needs and expectations can change by the moment. Regularly test concepts and ideas with patients to ensure experiences meet and exceed their expectations

Optimize experiences across devices

Optimize patient experiences across a variety of different devices to ensure a seamless journey

Understand the competition

Gaining patient loyalty and trust is more competitive than ever—understand your competitors’ weaknesses (or competitive advantages) to differentiate your experiences from the rest

Site design validation and discovery

Optimize your healthcare website design to make it easy for patients to find the information they need, quickly and easily

Ad creative, messaging, and sentiment validation

Make sure your ads resonate with your target audiences before you launch so you get the responses you're expecting

See customers in real-world settings

Observe customer experiences at home, in-store, or anywhere else, to get a holistic, authentic view of the full patient experience

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Additional resources

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