MOBILE TESTING
Test mobile experiences in the real world
Deliver flawless mobile experiences by testing in the real world—on real devices, in real contexts. Understand user behavior, perfect your omnichannel journeys, and drive conversions by recording every step of on-device and real-world experiences.
How to use for mobile testing
UserTesting makes it easy to test mobile apps and websites in the wild. Whether you’re optimizing the first-time user experience, perfecting an omnichannel journey, or identifying friction in your mobile checkout, our solution captures on-device and real-world video from your target users—all before you launch.
Test mobile experiences in real contexts
Capture mobile behaviors in natural environments with live screen and camera recording
Validate mobile UX and UI decisions
Test icons, CTAs, and app navigation to improve comprehension and usability
Improve app store performance
Optimize first-time user experience and app store assets to increase downloads and conversion
Ensure reliability without wireless
Run tests where coverage drops—like stores or transit hubs—to optimize offline performance
GUIDE
Testing mobile experiences
In this guide, we’ll share why it's important for teams to rely on user feedback from mobile testing to guide the conception, development, design, and release of mobile experiences, and provide tips on how to effectively gather remote user feedback, broken out into three sections, based on the type of mobile experience you want to test.
Hear more from our customers
Subway
Saw a 10x increase in loyalty program enrollments and better app reviews after testing mobile ordering flows
Walmart
Grew mobile revenue by 13% by understanding the “why” behind purchase behavior
Key features in your mobile testing toolkit
Get out of the lab to capture mobile experiences where they happen. UserTesting’s mobile recorder lets you test in the wild, gather verbal feedback, and even record video of real-world experiences with the backside camera. Whether you're refining a mobile onboarding journey or optimizing omnichannel handoffs, we help you deliver mobile experiences that perform—anywhere, anytime.
Test in the wild
Run mobile tests at home, at work, or on the go, without tethering to a computer. See how users interact with your app or site in real-world environments, with distractions, unreliable wireless service, and variable lighting
SDK provisioning made easy
Simply upload your mobile app build. UserTesting handles the software provisioning so participants can start testing fast
Target the right mobile users
Access our diverse global network of contributors by a wide range of characteristics, or work with our Audiences team to recruit for complex omnichannel studies
Capture context with camera insights
Activate the backside camera to understand your users’ surroundings—see how real-world settings affect mobile interactions
Test across omnichannel journeys
Record real-world elements of omnichannel journeys—like BOPIS or loyalty programs—to ensure consistency across every touchpoint
Get expert support when needed
Have a complex scenario? Our professional services team can help with logistics, device shipments, destination testing, and more
