What we're creating is a window to help organizations see the world from another point of view—a way to feel what others are feeling.
At UserTesting, we believe empathy is a core component of who we are and how we work, driving us to hold ourselves accountable and ensure we can see and experience things from other people's perspectives.
We’re leading a movement for empathy. This means shifting from only seeing business-as-numbers to seeing business for people. This empowers us to bring our authentic selves to work every day, and drives everyone at UserTesting.
What we believe
When you're a part of UserTesting, you are part of a global family; we look out for each other and support one another to do the best work of our lives—together. As a company, these are the values that we stand behind and guide us as we work.
Prioritize the customer
We put the needs of our customers at the center of everything we do. When they succeed, we all succeed. Customer empathy is our business differentiator.
Be bold, move fast
We move with speed and act with purpose. We're collaborative, decisive, and take action–with the goal to make an impact.
We take initiative, love a good challenge, and hold ourselves accountable. We own results both good and bad.
Continuous improvement of ourselves and our work is part of our DNA. We don’t fear failure, rather, we learn from it. We’re here to win!
Be amazing to work with
We create an environment where employees come to work inspired, and they inspire others. This is grounded in embracing diverse and inclusive perspectives, being kind, authentic, and collaborative. Together, we thrive as one team and have fun while doing it.
Building a culture of empathy
At UserTesting, we believe productivity and purpose comes when a company can express true empathy for its customers and employees. We believe that in order to bring that practice to life it must be the foundation of our ethos. To empower our employees to do their best work, we offer them an exceptional experience: a positive culture, fantastic career growth and opportunities, lots of social interaction, wealth-building compensation, and targeted benefits.
We’ve got your back
When you join UserTesting we ensure that you and your family can thrive together. We believe that starts with these three key areas.
Our employees' well-being starts with having access to essential benefits that help cover your fundamental needs and those of your loved ones.
Our wellness packages are designed to cover an array of needs so that you can be your best self and feel good while doing it. All employees have access to a monthly wellness reimbursement, healthcare, on-demand coaching, wellness Wednesday activities, and more.
Things come up, we all have different needs, and sometimes we just need time to unplug and recharge. We believe in providing our employees with generous time off, holidays, and flexible work-life integration.
Meet the UserTesting team
Hear from some of our teammates about their UserTesting experience—what they’ve learned, how they stay motivated and do great work!
Inclusion, Diversity, Equity and Belonging at UserTesting
We know that people genuinely thrive and do their best work when they can be themselves and are supported—we also know this looks different for us. To ensure that happens, our culture must be inclusive, equitable, and free of bias. And to make a real systemic change, we must hold ourselves accountable and match our commitments with action.
Where we work
San Francisco Bay Area, London, Manchester, Edinburgh, Barcelona, Paris, Denver, NYC, Singapore and Atlanta
Interested in joining our growing team? Check out our open positions.
We are always looking for passionate and committed people with enthusiasm for what we do, so even if you don’t meet every qualification, we’d still like to hear from you!
Thanks to the feedback and reviews from our employees over the years, we’ve been lucky to be named a great place to work by: