
Food & beverage
Retail & ecommerce
Costa Coffee + UserTesting
Witness how the world's second-largest coffee shop chain designed a smooth pre-order function for their Click & Collect app
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UserTesting is essential to our work going forward because we have a large base, we have multiple touchpoints from the consumer experience point of view. And we want to ensure when we are releasing these experiences to our customers, they are class-leading.
We were hearing a lot from consumers that they want even more convenient payment methods. UserTesting contributors helped us really streamline the checkout experience in Click & Collect in the app. So essentially, they were able to pay for their drinks with just one tap.
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Improve design team efficiency
Learn how fast, continuous user feedback makes design teams more efficient and impactful.
