Customer insights. Business outcomes.

What do you like best about the product?

UserTesting has the largest user base in their panel, and they let you get really specific, so you can really narrow down to your target audience.

What do you dislike about the product?

It's pretty expensive and their plans are not that flexible.

Recommendations to others considering the product:

If you're not already doing a form of user testing, you should be getting real user feedback.

What problems is the product solving and how is that benefiting you?

UserTesting allows us to understand who are users are, what their pain points are, and pair qualitative insights with quantitative data.

What do you like best about the product?

It's great to be able to validate a design so quickly. The time from submission to getting results is very quick. Their customer support is excellent as well. It's great to be able to filter types of users to get someone closest to your business' demographic. The pricing seems fair and I like the credit system because I know that the credits are there whenever I need to run a test.

What do you dislike about the product?

Sometimes users don't read instructions carefully, which can invalidate a test. It's also somewhat difficult to test features that are meant for existing customers. Definitely a product better suited for acquisition testing.

Recommendations to others considering the product:

This product is best suited for testing conversion funnels and other pages meant for prospective customers.

What problems is the product solving and how is that benefiting you?

Validating designs quickly without having to schedule a user test. We identify usability errors before they go live. We are able to iterate on designs quickly and ensure the quality of an interface in a low risk environment.

What do you like best about the product?

The quality of the user-tests is fantastic. It's very easy to setup. Being able to share video clips via hyper-link is going to win our small small usability team more opportunities to influence product development. The videos are their own value-proposition.

What do you dislike about the product?

I dislike that when I requested pricing for the Pro tools, that I got pestered by pushy salesmen for months and never received the pricing I requested. I might be able to get pre-approval for a subscription, if they would just give me a straightforward answer. This way, it'll never happen.

Recommendations to others considering the product:

If you can get budget for just one "test" video. It will be much easy to demo the potential benefits.

What problems is the product solving and how is that benefiting you?

We are building better apps for HVAC. We finally have something internally shareable, that doesn't require a lengthy explanation to go with it. This will help us build better cross-department collaboration.

What do you like best about the product?

It is easy to generate efficient tests without recruiting users on my own. It allows me to spend more time conducting analysis as opposed to physically be there and moderate the tests. I also like the bookmark feature where I can create highlight reels for my test.

What do you dislike about the product?

I don't like how easy it is for a user to get lost in the process of taking the test. Sometimes I have to create test scripts and put them on Usertesting and they are not 100% conversational. It is also difficult to guide users to complete your test without putting bias information in the test script.

Recommendations to others considering the product:

I highly recommend it however, there is a human aspect to testing that is lost in translation.

What problems is the product solving and how is that benefiting you?

Usability amongst the different products and prototypes. Moving buttons, placement of certain UI widgets, and valuable feedback on verbiage choices.

What do you like best about the product?

UserTesting helps us to better understand site strengths and weaknesses, and also helps complete our ecosystem of tools that give us insight into customer experience/journey. Combining quantitative and qualitative data gives merit to certain priorities that need to be addressed with our sites. The staff is also very friendly and helpful!

What do you dislike about the product?

Watching the videos can be long and tedious, however this is being addressed in the near future with new featured UserTesting will release.

What problems is the product solving and how is that benefiting you?

We mainly use UserTesting for site experience issues or enhancements. We've made many improvements to the customer experience based on behaviors and feedback we've received from testers.

What do you like best about the product?

I love how easy it is to create and set up a usability study to get valuable information quickly and easily for my projects. I have been working with the tool for a while, and love the new features that come out to make my job easier (like the new bookmarking feature).

What do you dislike about the product?

I don't love the Excel export, and would like to see it be a bit more robust so that I can more easily export informaiton. I'd also like a better tagging solution so that I can tag things with commonly used parts of our website and then more easily add to overall insights on that area.

What problems is the product solving and how is that benefiting you?

I'm solving eCommerce-related problems - what does the customer want? how does this work for the customer? what usability issues is the customer coming across on our site? Through using UserTesting.com, I've been able to gather feedback and data to support decisions that are being made to help make my website better.

What do you like best about the product?

Usertesting is very helpful to us because it allows us to do small tests with very fast results. It's easy to get candidate even while screening with medical condition like we do

What do you dislike about the product?

Since we are not using the live testing version it I feel it would be sometimes easier to be able to have a logic that skips some questions depending on certain scenario. I also feel some users are not always honest with screening questions.

What problems is the product solving and how is that benefiting you?

We usually test for overall user experience and user frustration/pain points. we also test on brand perception.