About Us

Human Understanding. Human Experiences.

We believe the path to human understanding starts with shared insight—seeing and hearing how another person engages with the world around them and taking in their perspective.

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About UserTesting

We’re for seeing scrunched up eyebrows reacting to an overly complicated UI. For watching faces light up when people read strong messaging. For hearing exhales of frustration, head scratches of confusion, and sighs of relief. We’re for capturing the kind of human responses that don’t show up in a spreadsheet.

This is what inspires us, and it’s how we enable companies to connect with their audiences, authentically, through an experience that’s uniquely, and intentionally, human.

UserTesting by the numbers


of the Fortune 100 powered by UserTesting


employees globally


companies rely on UserTesting


offices across the globe


CxNs generated each year


of millions of minutes of video captured each year

Founding Story

Building the engine

UserTesting founders Dave Garr and Darrell Benatar recognized the need for fast human insight back in 1999 when the pair first began working together and needed a more scalable solution to test web experiences. Fast forward, a decade later UserTesting has grown into the world's leading human insight platform. We serve world-class companies of every shape and size on a global scale—all because of Dave and Darrell’s commitment to helping companies experience what their customers experience.

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"We continue to expand our business offering and the capabilities of our platform in ways that help companies get the customer feedback they need across all experiences so that they can act quickly and make decisions with confidence."

Andy MacMillan, CEO, UserTesting

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Our collaboration spaces

We are a remote-first company with collaboration spaces for our employees around the globe.

  • San Francisco office location
  • Office location London
  • Office location Manchester
  • Office location Edinburgh
  • Office location Barcelona
  • Office location Paris
  • Office location Denver
  • Office location New York City
  • Office location Singapore
  • Office location Atlanta
  • Berlin office location
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Interested in joining our growing team?

We are always looking for passionate and committed people with enthusiasm for what we do, so even if you don’t meet every qualification, we’d still like to hear from you!

Awards and recognitions

  • best of 2023
  • best relationship
  • best value
  • Leader Enterprise 2022
  • Leader Mid Market 2022
  • happiest users
  • quality choice
  • TR most loved
  • TR best customer support
  • top 50 products for customer service
  • TrustRadius - Top Rated 2024
  • G2 2024 Spring - Leader
  • G2 2024 Award - Users Love Us
  • G2 Spring 2024 - Enterprise - Users most likely to recommend
  • 2024 Constellation Shortlist Award
  • FeaturedCustomers 2024 Customer Success Award
  • FeaturedCustomers Winter 2024 Customer Feedback Management Software Report
  • G2 2024 Spring Mid-Market Leader
  • G2 2024 Spring Enterprise Leader