UserTesting for hospitals and healthcare systems

Understand and empathize with consumers and patients to improve healthcare experiences and drive loyalty

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Empowering healthcare systems to succeed

The relationship between consumers and health systems is complex and has shifted over the past few years so that patients expect more from their providers. 

Optimize your patient experience and digital front-door strategy by leveraging feedback. Make informed decisions that help you survive and thrive during changing times by meeting and exceeding patient expectations.

Forrest Wave 2023

Innovate and grow by putting patients at the center of decisions

Customer story

Cedar + UserTesting

Watch how Cedar used videos from potential customers to provide better healthcare

Customer Story Teaser Images. Images are used in the cards on the Customer Story Listing Page.

Customer story


See how a B2B healthcare tech company meets patient needs—and innovates new products for doctors, pharmacists, and insurers
teaser for customer GSK

Customer story


Discover how biopharma leaders build websites that educate healthcare professionals about medicines and vaccines.

Adapt and differentiate with UserTesting

How healthcare systems leverage UserTesting

  • Adapt rapidly to meet changing consumer needs with fast feedback

  • Improve adoption of digital tools by connecting with patients 

  • Get employee feedback to understand their challenges and better meet their needs

  • Capture competitive intelligence to inform a differentiated digital strategy and vision

  • Conduct live interviews with patients remotely to understand attitudes and behaviors

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Deliver empathetic, personalized patient experiences with UserTesting

  • Thanks to the insights we collected through UserTesting, we are now able to better understand what patients need during these tough times and can work with healthcare providers to meet these demands.
    Diana Ye Product Design Lead, Cedar
  • We can co-create digital and product experiences with our target customers on a daily basis with UserTesting. No other solution makes it easier and faster to be Customer First, regardless of what we’re building.
    Jiaqi Mao Growth Hacking Lead, Digital Marketing and Ecommerce, Philips
  • Talking to patients builds empathy for the patients, and helps us understand the ‘why’ behind whatever we decide we are going to build.
    Frank Rosile Product Development Manager, covermymeds
  • We use the UserTesting platform like a Swiss Army knife, from getting quick feedback on design prototypes to conducting a 300+ person deep dive on user personas.
    Pablo Sanchez Martin Vice President of Design at Total Brain, Total Brain

Check out test templates created by experts

Get started quickly with UserTesting templates to validate concepts, discover needs, and hear your patients’ thoughts on your experiences and services.

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Healthcare and wellness experiences templates

Get candid feedback or validation to help evaluate a new concept or idea.

Explore template
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Understand the patient journey

Improve the design and development of your health and wellness experiences while safely managing sensitive data.

Explore template
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Needs and frustrations discovery

Identify opportunities to improve customer experiences or activities.

Explore template

Additional resources

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HIPAA and human insight

Get starting points for gathering feedback on experiences for any organization that needs to be HIPAA compliant.

teaser image for resource guide mitigating risk in digital product development


Mitigating risk in digital product development

See how digital product teams reduce risk, manage cost, and stay competitive by innovating and iterating quickly.

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State of the Industry: telehealth adoption