Industry
Hospitals and healthcare systems
Understand and empathize with consumers and patients to improve healthcare experiences and drive loyalty
Featured guide
Exceeding consumer and patient expectations with user feedback
In this guide, we’ll discuss the impact of consumerization on healthcare organizations and explain the value of consumer and patient feedback. We’ll also share how to capture these insights in the healthcare industry and provide some examples of healthcare organizations that are seeing success.
Innovate and grow by putting patients at the center of decisions
Adapt and differentiate with UserTesting
How healthcare systems leverage UserTesting
Adapt rapidly to meet changing consumer needs with fast feedback
Improve adoption of digital tools by connecting with patients
Get employee feedback to understand their challenges and better meet their needs
Capture competitive intelligence to inform a differentiated digital strategy and vision
Conduct live interviews with patients remotely to understand attitudes and behaviors
Deliver empathetic, personalized patient experiences with UserTesting
- Thanks to the insights we collected through UserTesting, we are now able to better understand what patients need during these tough times and can work with healthcare providers to meet these demands.
- We can co-create digital and product experiences with our target customers on a daily basis with UserTesting. No other solution makes it easier and faster to be Customer First, regardless of what we’re building.
- Talking to patients builds empathy for the patients, and helps us understand the ‘why’ behind whatever we decide we are going to build.
- We use the UserTesting platform like a Swiss Army knife, from getting quick feedback on design prototypes to conducting a 300+ person deep dive on user personas.
Check out test templates created by experts
Get started quickly with UserTesting templates to validate concepts, discover needs, and hear your patients’ thoughts on your experiences and services.
Healthcare and wellness experiences templates
Get candid feedback or validation to help evaluate a new concept or idea.
Understand the patient journey
Improve the design and development of your health and wellness experiences while safely managing sensitive data.
Needs and frustrations discovery
Identify opportunities to improve customer experiences or activities.
