FOR EXECUTIVES

Build a customer-driven organization powered by human insight

Comprehensive solution to integrate quality customer feedback and real human insight across the organization. Backed by a proven framework for adoption, momentum, and success.

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Comprehensive solution to create a customer-driven organization that delivers best in class experiences

Customer experience isn't the responsibility of just one member of the C-suite anymore. It’s everybody’s business—but organizations often struggle to understand customer needs and perspectives. UserTesting helps executives build an entire organization that understands customer needs and perspectives first-hand while ensuring insights are integrated effectively and tie back to tangible business results. 

2023 Experience Research Industry Report

How organizations are keeping up with customer expectations

For the 10th edition, UserTesting asked 1,857 professionals worldwide how their organization keeps their experience customer-centric. 

2023 UserTesting experience research industry report

Drive continuous innovation and improvement

Test any experience, anytime, anywhere. Our intuitive platform for fast, quality insights supports both novice and experienced teams.

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Minimize risks in company priorities and resource allocation

Connect with your exact target audiences through a diverse and global network of contributors in over 40 countries.

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Ensure insights are integrated effectively

Expert guidance and a proven framework for simple and large-scale deployments. Best practices, in-person onboarding, and technical support to get teams started quickly and set up for success.

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Collect human insights throughout the entire customer journey

Templates are designed by research experts and can be used as-is, customized to fit exact team needs, or used as inspiration for the next project.

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Customer journey

Understand how customers engage with your brand or products across multiple touchpoints.

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Needs and frustrations discovery

Identify opportunities to improve customer experiences or activities.

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Competitive comparison

Learn how customers feel about competitors and where you need an edge.

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Prototype evaluation

Observe users using a pre-production experience.

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Mitigating risk

Reduce risk by testing with your target audience throughout development.

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Customer Stories

Empowering your entire organization to succeed

See how UserTesting helps you see, hear, and talk to your customers remotely to ensure all teams understand their needs and perspectives.

Customer Story

Microsoft

How Microsoft drives innovation and market leadership

Customer Story

Canva

How Canva uses human insight to make design accessible to everyone

Customer Story

AAA Club Alliance

Witness how AAA Club Alliance mitigates risk while growing its business in today's economy