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4.2/5

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843 of 843 Total Reviews

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Ryan Guinee, CFLE

Senior UX DesignerNon-profit

EnterpriseUnited States

June 6, 2025

Powerful tool that would benefit from its own purpose

Use Cases and Deployment Scope:

UserTesting is empowering our organization to give users a voice. We are integrating their voice into our strategic priorities and it's helping us shape decisions that affect them. I conduct a variety of tests including persona development interviews, prototyping tests, IA (information architecture) tests like card sorting, or generative research where we just want to talk to users and understand their world.

Likelihood to Recommend:

UserTesting's strengths are its panelists, flexible incentive structure, and breadth of testing modes. I like that they push for the latest and greatest features that users are asking for. As the platform has changed to adopt user preferences, the navigation and site structure has diminished. It can be difficult to know where to find tools, there are inconsistencies in test organization/folder structure, and some features are just buried behind a "clean" UI. The tool suits power users well and I'd like to have easier access to powerful features.

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Verified Reviewer

Media & entertainment

EnterpriseUnited Kingdom

June 5, 2025

The go-to for usability testing

Use Cases and Deployment Scope:

Im a user researcher at Conde Nast. It is our principle tool to connect with audiences across our brands. Primarily it is used for usability studies, interviews or mixed method testing. Both moderated and unmoderated. It does have a secondary use for surveys although this is less reliable given the wide scope of the pool of participants.

Likelihood to Recommend:

Well suited to its original purpose- usability testing and interviews. This can be performed at pace, given the large audience (although our brands are very well known so this should not be a barrier) and there is a decent level of task customisation when conducting unmoderated testing.Its less appropriate for survey where you are looking to capture genuine intent/behaviour, even with screeners the data skews more positively than onsite survey, makes me question the quality of survey respondents.

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Jean Lavergne

Sr UX DesignerFinancial services

GlobalCanada

June 5, 2025

User testing a great research tool in constant evolution.

Use Cases and Deployment Scope:

We use UserTesting to validate our assumptions on a product design. To make better decisions to improve the user experience and enhance our product usability, and to create more user-friendly designs. This process helps us reduce the risk of proposing the wrong product design and increase customer satisfaction by aligning the product more closely with what the user wants and expects.

Likelihood to Recommend:

Creating user testing, interviews, and surveys is quite easy. You can include many types of questions, as well as tree testing and Card sorting. On the other hand, exporting the data is still a very basic process.

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Verified Reviewer

Education

Mid-MarketUnited States

June 5, 2025

Highly recommend

Use Cases and Deployment Scope:

We use UserTesting for conducting qualitative research with both our customers and non-customers. We run moderated and unmoderated interviews, usability tests and surveys to test prototype designs, get user feedback on their experiences with our products, and understand our customer pain points in order to improve our product offerings and services. By using this tool, we are able to quickly create the test or surveys and gather insights almost instantly once we get feedback which helps with our turnaround time for our projects.

Likelihood to Recommend:

If you are looking to run moderated interviews, usability testing or just gathering quick survey results, UserTesting would be a good fit whether you are a beginner company or a well established one. I think all companies should conduct research to better their products and services and to understand their consumers and UserTesting makes it very easy to do so. They also provide lots of resources to learn and personal help if needed.

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Giovanna de Gaspari

User Research ManagerRetail & ecommerce

Mid-MarketGermany

May 30, 2025

One of the most complete tools

What do you like best about the product?

UserTesting is one of the most complete tools in the market. They offer so many test types and their panel is robust, allowing us to run unlimited tests. The recording functionality is a differential. They constantly release product improvements.

What do you dislike about the product?

Their interface can be a bit complex for non-researchers as they offee too many possibilities.I would like them to simplify it and provide more guidance to non-researchers.

What problems is the product solving and how is that benefiting you?

We can easily reach out to employees and B2B companies to run usability testes and interviews.

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Verified User in Information Technology and Services

UX ResearcherTechnology

EnterpriseNetherlands

May 30, 2025

Great for key business decisions

What do you like best about the product?

How fast it allows me to collect feedback

What do you dislike about the product?

The interface and general usability os the website

What problems is the product solving and how is that benefiting you?

I'm being able to quickly show how some navigational problems in our website are affecting the use of the feature that should bring us the most ARR

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Ryan Guinee

Senior UX DesignerNon-profit

Mid-MarketUnited States

May 23, 2025

Powerful tool that would benefit from its own purpose

What do you like best about the product?

UserTesting's strengths are its panelists, flexible incentive structure, and breadth of testing modes. I like that they push for the latest and greatest features that users are asking for.

What do you dislike about the product?

As the platform has changed to adopt user preferences, the navigation and site structure has diminished. It can be difficult to know where to find tools, there are inconsistencies in test organization/folder structure, and some features are just buried behind a "clean" UI. The tool suits power users well and I'd like to have easier access to powerful featuers.

What problems is the product solving and how is that benefiting you?

UserTesting is empowering our organization to give users a voice. We are integrating their voice into our strategic priorities and it's helping us shape decisions that affect them.

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rachel butler

Senior User ResearcherMedia & entertainment

GlobalUnited Kingdom

May 23, 2025

User Testing makes it fast, easy and intuitive to collect rich insights from users

What do you like best about the product?

User Testing allows me to rapidly get rich user feedback on concepts and designs. I love that User Testing has its own panel of participants, which makes it really easy to quickly set up an unmod, or schedule in a live conversation without the hassle of using a recruiter.

What do you dislike about the product?

User testing could have even more helpful features within the think out loud test setup, for example the ability to add more complex logic to the tasks.

What problems is the product solving and how is that benefiting you?

User testing allows us to better understand our users, their needs and behaviours. We can see how real users interact with our products and design with them in mind.

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FEATURED REVIEW

Verified User in Internet

Director of Product ManagementTechnology

Small business or StartupUnited States

December 17, 2015

Liebe dieses Werkzeug für schnelles und wertvolles Feedback

Was gefällt dir am besten the product?

Usertesting ermöglicht es uns, sehr schnell Feedback von echten Menschen zu unserer Website zu erhalten. Sie können die Benutzer filtern, um sicherzustellen, dass sie Ihren Kriterien entsprechen. In der Regel erhalten wir die Ergebnisse innerhalb einer Stunde zurück, es hat nie länger als einen Tag gedauert. Ich mag, dass man direkt in den Videos Notizen machen kann, sodass man später leicht seine Stelle wiederfindet. Sie können auch Highlight-Reels erstellen und sie mit Ihren Teammitgliedern teilen.

Was gefällt Ihnen nicht? the product?

Es wäre schön, wenn ich alle meine Analysen und Notizen auf der Website von User Testing machen könnte. Im Moment kann ich Notizen zum Video erstellen und Clips teilen, aber ich würde gerne einen Raum haben, um einfach höherwertige Erkenntnisse aufzuzeichnen und zu teilen. Nein, man bekommt nicht die subtilen Beobachtungen, die man bei einem persönlichen Usability-Test hätte, aber dieses Tool ermöglicht es, schnell Feedback zu erhalten, um schließlich zu einem persönlichen Test überzugehen, der wertvoller sein könnte, als wenn man vorher keine Online-Tests gemacht hätte.

Empfehlungen an andere, die in Betracht ziehen the product:

Nehmen Sie sich die Zeit, mit ihrem Support und den Kundenvertretern zu sprechen, sie sind sehr hilfsbereit.

Was ist ein Problem? the product Solving und wie profitieren Sie davon?

Mit diesem Tool können wir schnell wertvolles Feedback zu unserer Website erhalten. Wir nutzen dies, um Entscheidungen zu treffen und Änderungen an unserer Seite vorzunehmen, mit dem Ziel, den Nutzern das zu geben, was sie wirklich wollen.

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