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4.25/5

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841 of 841 Total Reviews

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Verified User in Education Management

Product Research SpecialistEducation

Mid-MarketUnited States

May 23, 2025

Valuable tool for qual research!

What do you like best about the product?

It helps conducting research super easy and quick especially when using their panel to recruit. I also appreciate all the new features constantly being added.

What do you dislike about the product?

If it had more integrations, that’d be great

What problems is the product solving and how is that benefiting you?

We always need to hear from our customers as well as potential customers so being able to quickly create studies, rolling them out and quickly getting insights is great

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Jean Lavergne

Designer d'Expérience Senior.Financial services

GlobalCanada

May 22, 2025

UserTesting: a application that evolve at the light of speed

What do you like best about the product?

This a very easy app to use for creating and running a variation of user tests that is important for validation our work. The numbers of improvements and features that they have added over the years are impressive such as the interface, the Insights Discovery, the task summary, etc.

What do you dislike about the product?

I think it could be helpful if there was a list of report format that you can choose for exporting the Metrics and insights.

What problems is the product solving and how is that benefiting you?

As a UX Designer, I can make better decisions to improve the user experience and enhance our product usability, and by the fact creating more user-friendly designs. This process helps me reduce the risk of proposing wrong product design and increase customer satisfaction by aligning the product more closely with the user want and expect.

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Verified User in Hospital & Health Care

Senior Visual Experience DesignerHealthcare

GlobalUnited States

May 22, 2025

Great tool for user research and testing

What do you like best about the product?

The most helpful tools I have found for UserTesting are the different types of tests available. There are moderated/unmoderated/etc. It is easy to use and implement.

What do you dislike about the product?

What I dislike about UserTesting is the notes section for the videos. It's a small area and feel it could be improved for my needs.

What problems is the product solving and how is that benefiting you?

The problem UserTesting is helping with is the why and what. What do contributors do when faced with a new or current experience and why!

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María Elizabeth Rodríguez Beltrán

Senior User Experience researcherMedia & entertainment

Mid-MarketUnited States

May 22, 2025

Expensive and bad costumer service but gets most of the work done

What do you like best about the product?

The reality is that it charges too much and the quality of participants has become worse overtime, however for quick short tests is very efficient in the recruitment.

What do you dislike about the product?

Cost and customer service for the quality that it provides

What problems is the product solving and how is that benefiting you?

Quick recruitment and unmoderated studies

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Verified User in Health, Wellness and Fitness

Product designerHealth & fitness

Mid-MarketUnited States

May 22, 2025

Attending webinars

What do you like best about the product?

The quality of the topics and their relevance to market trends and growth are the main reasons I attend. The webinars are also tailored to the market I work in as a product designer, making them a valuable opportunity to deepen my understanding of the health industry and expand my knowledge.

What do you dislike about the product?

Some of the testing structures have a curvier learn than the others but overall after playing around they click and are usable

What problems is the product solving and how is that benefiting you?

Access to testers and both qualitative and quantitative testing are key benefits. The main value is being able to test our designs, gather data to support iteration and improvements, and provide evidence to other teams and stakeholders when planning enhancements and changes.

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Verified User in Construction

UX ResearcherReal estate

GlobalUnited States

May 22, 2025

Useful resource for conducting UX research

What do you like best about the product?

great source of recruiting customers across different demographics

What do you dislike about the product?

I wish there were more options to configure recruiting criteria - I work in a somewhat niche domain and the participant requirements can be quite particular

What problems is the product solving and how is that benefiting you?

accessing more participants that use a certain type of software beyond the ones I talk to regularly

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Verified User in Leisure, Travel & Tourism

User Experience designerTravel & hospitality

GlobalUnited Kingdom

May 22, 2025

Usertesting is the undisputed leader

What do you like best about the product?

Flexibility of tools, allowing you to filter participants

What do you dislike about the product?

It's expensive - you're paying a lot per participant

What problems is the product solving and how is that benefiting you?

We need a good pool of quality users

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Verified User in Financial Services

Principal Business Insights AnalystFinancial services

GlobalUnited States

May 22, 2025

Great for general markets

What do you like best about the product?

UserTesting is by far the fastest way to conduct unmoderated testing with live participants. They have a growing list of functionality that is desirable in a product (survey, moderated, unmoderated, first click, etc. etc.). The customer success managers are responsive and attentive.

What do you dislike about the product?

The quality of the participant pool is not great. Often, participants are not truly eligible for the study they have screened into. Additionally, I dislike that I am unable to see user names in the new survey functionality. Additionally, it's difficult to recruit on UT for any group beyond general market (specific banking customers, commercial customers, private client, small business). I would also appreciate the functionality to double-screen before a participant is deemed eligible to participate in a study, similar to UserInterviews. I find that increases the quality of respondents and weeds out those who are untruthful on screeners. While UT has all functionality you'd want (surveys, moderated, unmoderated, etc.) it seems that they continue to just add more new products to their roadmap before fine tuning the existing products. For example, in the unmoderated features, there is no way to randomly present more than 2 different prototypes. You can only counter balance with two. Overall, it seems as though UT has focused on mergers and acquisitions and diversification of products, and in that time their competitors (UserInterviews, MeasuringU, Dovetail, etc.) have eclipsed them in quality because their competitors focus on a single product (moderated interviews, for example with UserInterviews) and become best in class for that specific product.

What problems is the product solving and how is that benefiting you?

The biggest problem is getting the voice of the customer quickly. Proprietary recruitment takes a long time and requires immense human power. Having the ability to just launch to a pool of people is the biggest benefit UT provides.

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FEATURED REVIEW

Verified User in Internet

Director of Product ManagementTechnology

Small business or StartupUnited States

December 17, 2015

Love this tool for quick and valuable feedback

What do you like best about the product?

Usertesting allows us to get feedback about our website from real people, very quickly. You can screen the users to ensure they meet your criteria. Generally we get results back within an hour, it has never taken more than a day. I like that you can take notes directly in the videos, so that you can easily find your spot later on. You can also create highlight reels and share them with your team members.

What do you dislike about the product?

It would be nice if I could do all my analysis and notes in user testing's site. Right now I am able to create notes on the video, and share clips, but I'd love to have a space to easily record and share higher level insights. No, you don't get the subtle observations that you would in an in person usability test, but this tool lets you get quick feedback to build up to an eventual in person test that may be more valuable than if you hadn't done any online tests first.

Recommendations to others considering the product:

Take the time to speak with their support and customer representatives, they are very helpful.

What problems is the product solving and how is that benefiting you?

With this tool we are able to get quick, valuable feedback on our website. We use this to make decisions and changes to our site with the goal of giving users what they really want.

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