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4.25/5

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Thaisa Santos

Senior user experience designer

Technology

Global

Brazil

January 29, 2025

A robust tool for user research

What do you like best about the product?

Usertesting is great if you want to conduct user interviews. It manages everything from calendar schedules, recruiting, notetaking, tagging of notes, editing videos and summaries of your entire study. You can invite everyone you need there and share reels later with the team. It's also great for unmoderated studies, be it recruting from their base or not. It's qutie easy to implement figma prototypes there for usability tests. I like how their customer support is fast, never got ny doubts unanswered.

What do you dislike about the product?

In case your users are wuite talkative on your interview, your session may be cut off. If you need to increase the amount of minutes, you need to create a whole new study. For surveys, they're still implementing more logic and conditions features like UserZoom has. I wish putting images on multiple answer questions was possible too.

What problems is the product solving and how is that benefiting you?

I can recruit from a wider audience, manage easily schedules for interviews and conduct usability tests of my prototypes.

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Verified User in Computer Software

UX Operations Specialist

Technology

Mid-Market

January 29, 2025

Good Participant Access, but Pricing and Scalability Are a Challenge

What do you like best about the product?

User Testing offers a quck and covenient way to recruit non-users for unmoderated tests from their panel. The size and diversity of the panel allows to get responses within hours instead of days. The platform is user fliendly and test builder is robust, supporting a variety of research study types and integrations. Sometimes the quality of feedback some users provide can be low, but luckaly User Testing offers to replace any session that wasn't useful with another one free of chanrge, and this action is only a button away. Overall, UserTesting streamlines the process of running user tests and makes it efficient.

What do you dislike about the product?

While UserTesting is an excellent tool for recruitment speed, the pricing is quite high. It's one of the more expensive options out there and the subscription caps the number of seats. This limits the scalability for growing teams or when trying to democratize research to other departments. This became a challenge as our team expanded, and it wasn’t cost-effective.

What problems is the product solving and how is that benefiting you?

The main problem UserTesting helps us to solve is getting quality users feedback and validate our assumptions and hypothesis very quickly. You can create, launch a test and get first feedback from real people all within an hour or two. It also supports multiple research methods aloowing us to choose an approach tailored to our needs. This makes the user research process more efficient and flexible, benefiting teams by enabling faster, more actionable insights.

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Chase Clark

Lead UX Researcher

Healthcare

Mid-Market

United States

January 28, 2025

Very helpful research tool

What do you like best about the product?

That we're able to quickly get high quality user feedback on a range of research needs.

What do you dislike about the product?

Sometimes I wish it were easier to export and share sessions and clips and transcripts.

What problems is the product solving and how is that benefiting you?

Helping us validate concepts and test features, but also conduct generative and problem discovery research.

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Verified User in Oil & Energy

Senior Insights Analyst

Energy

Global

January 28, 2025

UserTesting is an incredible platform for understanding customers and consumers.

What do you like best about the product?

I enjoy how quickly you can gather feedback from the specific audience you need, very often within a few hours.

What do you dislike about the product?

It can be hard to find enough specific niche consumers to feel comfortable with the insights you have gathered.

What problems is the product solving and how is that benefiting you?

UserTesting addresses my challenge of gathering feedback ina timely manner without having to rely on other lengthy research methods. Because I can access real users who can share their candid insights, it streamlines our focus and identifies issues before they become larger problems.

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Khanh Tran

UX Researcher

Travel & hospitality

Global

Viet Nam

January 28, 2025

This platform is very easy to use. It also has many different types of tests and questions.

What do you like best about the product?

Very easy to use and has lots of types of test and questions.

What do you dislike about the product?

I wish they can enable me to conduct the focus group.

What problems is the product solving and how is that benefiting you?

I can set up the moderated and unmoderated tests with users on this platform. For the unmoderated test, the format is very smart and can lots of my time.

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Verified User in Computer Software

Market Researcher

Technology

Enterprise

January 28, 2025

Helpful for quick turn feedback and research

What do you like best about the product?

It's fast and the video-on nature of it ensures quality. The team is able to conduct tests very quickly (same day or overnight usually) to get feedback to teams on anything from UI to marketing assets in an agile way.

What do you dislike about the product?

Some capabilities could be improved in terms of offering more complex question logic. Also they are improving the analysis capabilities but still could use improvement in how it helps make synthesis quicker/easier and exporting results (still some manual work involved with copy/paste).

What problems is the product solving and how is that benefiting you?

Understand how people respond to our marketing messages and get feedback on product UI/experiences so we can identify opportunities for improvement. Also sometimes helps with foundational insights on topics that we just need some quick info on.

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Verified User in Consumer Goods

Associate Researcher

Consumer products

Mid-Market

January 28, 2025

UserTesting is great!

What do you like best about the product?

Customer Support is great, they are always there when needed and give great advice for getting the best possible results.

What do you dislike about the product?

The platform is very simple and could use some additional features such as more detailed screeners and a wider range of question options in the tests themselves.

What problems is the product solving and how is that benefiting you?

We typically use UserTesting for studies that need to be completed quickly, particularly for feedback on packaging, websites, and learning more about experience shopping in the stores.

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Verified User in Financial Services

Financial services

Enterprise

October 30, 2024

Highly recommend!

What do you like best about the product?

UserTesting helps my team move exceptionally fast when capturing feedback directly from real people, which helps our company make better decisions and save time and money. Additionally, every single employee - from the education team to customer success to executives - is incredibly smart, kind, and eager to help.

What do you dislike about the product?

The product is a bit outdated in its interface and capabilities but they are consistently implementing new features and actively working to release a product overhaul with new capabilities!

What problems is the product solving and how is that benefiting you?

Quickly finding relevant participants for research and learning projects, helping us reach niche audiences (at times), and helping us build empathy with our customers. We undoubtedly save time on our projects (some now taking a day or less), money as we are opting to not build products/features or can build them better, and resources as team members can support more projects.

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FEATURED REVIEW

Verified User in Internet

Director of Product Management

Technology

Small business or Startup

December 17, 2015

Love this tool for quick and valuable feedback

What do you like best about the product?

Usertesting allows us to get feedback about our website from real people, very quickly. You can screen the users to ensure they meet your criteria. Generally we get results back within an hour, it has never taken more than a day. I like that you can take notes directly in the videos, so that you can easily find your spot later on. You can also create highlight reels and share them with your team members.

What do you dislike about the product?

It would be nice if I could do all my analysis and notes in user testing's site. Right now I am able to create notes on the video, and share clips, but I'd love to have a space to easily record and share higher level insights. No, you don't get the subtle observations that you would in an in person usability test, but this tool lets you get quick feedback to build up to an eventual in person test that may be more valuable than if you hadn't done any online tests first.

Recommendations to others considering the product:

Take the time to speak with their support and customer representatives, they are very helpful.

What problems is the product solving and how is that benefiting you?

With this tool we are able to get quick, valuable feedback on our website. We use this to make decisions and changes to our site with the goal of giving users what they really want.

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